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300% More Sales With A Simple Zero-Cost Script!
Which word in the whole world sounds the most important to you? Undoubtedly, Its your name! The moment you see it or hear it any where, your antenna is up. Naturally and instinctively you notice your name wondering "what caused" it...
Diversity in the Workplace
As you look around your office, is everyone just like you? Probably not. The demographics of the American workforce have changed dramatically over the last 50 years. In the 1950s, more than 60% of the American workforce consisted of white males....
First Major Regulatory and Legislative Victory of 2005 for Creditors and Consumers
Under the Fair Debt Collection Practices Act, collectors are not allowed to disclose a consumers past due debt to anyone other than the debtor and in some cases a spouse. The Telephone Consumer Protection Act would have required collectors to...
How To Effectively Use Offline Advertising To Build Your Online Business
First of all let me say that having spent the past 20 years working closely with small businesses I know exactly what works when it comes to offline advertising. What I have found today is that online businesses have a built in advantage when...
The 10 Success Basics For Your Online Business
It's always a good time to review what's been working or not working for you in your marketing efforts. Take the time to be honest with yourself about whether or not you're moving forward. There is no such thing as failure. You have to take...
 
10 Tips For Long Term Client Retention

Attracting and retaining long-term clients is a powerful strategy for growing your business. Long-term clients are likely to feel more satisfied, are more likely to refer others, and are more likely to purchase additional services from you. The savvy solo professional or small business owner gains big from focusing on these 10 sound strategies for long term client retention.

1. Focus your marketing on existing clients. Your current customers have already overcome certain hurdles to doing business with you and are more likely to buy from you again. Focus most of your time, efforts, and resources on better serving your current clients. Go deeper rather than wider.

2. Be consistent in your approach and interactions. Treat your clients with honesty, humor, and respect and maintain this over time. Present a consistent, solid, and professional style to your clients - one that they can grow to depend on.

3. Follow through on your commitments to them. If you promise to send information or to follow up, be sure to do this. You'd be surprised at how many professionals promise to send information, but then never do. You will gain loyalty and trust by doing what you say you will do.

4. Allow yourself to connect with them. Find out about their lives, their hopes, goals, and desired outcomes. Ask questions that encourage a deeper sense of shared understanding. The greater the level of connection, the greater the mutual satisfaction.

5. Have fun. It's easy to get caught up in goals, outcomes, deliverable and all of these are, of course, vitally important. Clients do want outcomes. Also, they want to work with people who enjoy what they do. The more fun you can have while providing strong outcomes, the longer your clients will stay.

6. Position yourself as a resource for life. I tell all my clients, at the beginning, that I want to be their coach/consultant for life. That means they can always come back to work with me no matter how much time has passed between our meetings. This strategy has worked extremely well as I often get calls from clients from four, five and six


years ago - whenever they are in need of a goals tune-up. Clients appreciate knowing they can come back whenever they choose.

7. Ask for feedback and input. At some intervals within the working relationship, solicit feedback and input. Ask your clients how they feel about working with you and ask if they have suggestions for how the working relationship or outcomes can be improved. Asking for their ideas shows that you care about their opinions and value their contributions.

8. Share resources. Do you know of a good book that your client might benefit from reading? Tell him about it. Do you have the name of someone who could help your client move ahead on her business plan? Tell her about it. Sharing resources is a terrific way to build loyalty and satisfaction.

9. Reward them for staying on. You might consider implementing some kind of loyalty or perks program, where your long-term clients are rewarded for staying on. You might offer them gifts, products, or services for a certain level of ongoing participation with your business. These work for things like coffee, office supplies, and groceries, so why not in your business, too?

10. Keep learning. The more you focus on gaining new knowledge, new skills, and new experiences, the more you have to offer your clients. The more you have to offer, the more they will benefit. The more they benefit, the longer they stay. Keep focused on your own professional growth and learning - make this a priority. Both you - and your clients - will gain.

Implement these ten tips for client retention, and you too, will have a business that continues to grow now and thrive into the future.

(c) 2005, Dr. Rachna D. Jain. All rights in all media reserved.

About the Author

Dr. Rachna D. Jain is a sales/marketing consultant and the author of "177 Low Cost Ideas to Successfully Market Your Professional Service Business". She shares even more profitable insights through her monthly newsletter & daily blog. To learn how you can make more money and have more fun in your business, please visit http://www.SalesAndMarketingCoach.com

 

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Amazon.com: Complete Guide to Book Marketing: Books: David Cole
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Author Resources: Book Marketing
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