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How to Increase Sales with Automation Improvements
How popular is online shopping? And is there room for improvement? Let’s check out some pros and cons of automated shopping and see.
Digital carts offer convenience for people around the globe 24 hours a day. Yet an estimated 4 percent of...
How to Work From Home and Enjoy Life
How would you like to have at least an extra hour in your day just for yourself so that you can have more fun? When you work from home there can be a tendency to work longer hours due to the flexibility that you have.
If you work from home,...
Nothing Happens Until Someone Sells Somthing
You can always tell a good salesperson, they are always on the look-out for opportunities to do exactly that. Every chance they get they'll promote whatever it is they offer. They are driven through their need to either make money, they're...
Office Organization: How to Use the Tool Professional Organizers Love
Many professional organizers don't leave either home or office without one tool. What is it? Drum roll please…
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The How and Why of Goal Setting
Athlete’s learn early on in their development that Goal Setting is an important part of their overall training regimen.
Successful Business men and women you Know or have read about have always maintained that setting goals was a major step...
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A Cool Email Communication Tip
If I sent you an email that said: “The Big Bear is being replaced by Giant Eagle.” you probably would have no idea what I was talking about. First you would try to figure out what “Big Bear” and “Giant Eagle” meant. You would surmise that these must be important names because they are capitalized – but you still don’t have enough information to go on.
At this point you have only 3 possible choices:
- Delete the email and forget about it;
- Reply to my email and ask me to what I am referring to; or
- Take a guess.
Most people do not like to appear they misunderstood something, so the majority of people faced with this or a similar situation will try to guess at the meaning. If you live in California, you may think “Big Bear” is referring to Big Bear Lake. If you live in Arizona on an Indian Reservation, you may think “Big Bear” is an Indian name and refers to an actual person. And if by some chance another person with an Indian name of “Giant Eagle” existed – my email could be totally misunderstood and cause my Indian friend to tell others about how a man named Big Bear is near death and will be replaced by a man named Giant Eagle. (Sound too far-fetched? Misunderstandings that turn into catastrophes like this happen every single day.)
But if you lived in Columbus, Ohio – you would automatically understand that “Big Bear” and “Giant Eagle” are two grocery store chains. So in my original email I should have really said: “The Big Bear grocery store is being replaced by the Giant Eagle grocery store.” By simply adding the words “grocery store” for clarity – I could send my email to anyone in the world and they would probably understand what it meant without question.
The point of this article is that YOU need to think about the person receiving your email before you click the SEND button. Just because you understand what your email means, doesn’t mean the person receiving your email will know what you mean. I get emails from people (including attorneys) every day with messages like: “I contacted you
about 9 months ago. Do you remember me?” There is no name, no phone number and no other information but I am supposed to remember some unknown person that I spoke to 9 months ago. Come on folks! I don’t know of anyone on the planet earth who could do this.
Or perhaps you are one of those people like me. You always make sure you write clear and concise emails. You also review them before clicking the SEND button and you consider yourself to be pretty good with your email communication. But one day you get an email like “The Big Bear is being replaced by Giant Eagle.” Which one of the three choices listed above would you choose to do in order to handle this email? Would you choose to “guess” at the meaning like everyone else? If so, you need to think about a very simple solution – and that is to simply click the “REPLY” button and say: “Please clarify your statements so that I may sufficiently handle your request.”
Yes … it’s sad that the Big Bear grocery stores were replaced by the grocery store chain, Giant Eagle. For one thing, the Big Bear stores had the best deli food in the city and prepared excellent trays for many corporate functions in and around Columbus. But the real question here is: “Did you learn anything to improve your email communication skills by reading this article?” I hope so. I also hope to receive more email messages in the near future that are clear and concise so that I can accurately respond to them.
Victoria Ring has authored 35 books and 850 articles to help others start and expand their businesses. Other books and products developed by Victoria Ring, including additional copyright free articles are available at http://www.victoriaringconsulting.com or sign-up for Victoria's new training class, "How to Make More Money as a Notary Signing Agent" at http://www.50statenotary.com/classes/course01/index.html
bkparalegal@hotmail.com
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Amazon.com: Online Shopping for Electronics, Apparel, Computers ... |
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Online shopping for millions of new & used books on thousands of topics at everyday low prices. |
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Google Book Search |
Google digitizes many books from library collections. If an Old English edition, translation, or study is out of print or hard to locate, one can search for ... |
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Books - The New York Times Book Review |
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The Online Books Page |
Features over 10000 online books free to the public. |
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The Online Books Page |
Listing over 25000 free books on the Web - Updated December 5, 2006 ... New on online books -- Google Library revs up, and other milestones -- Latest Book ... |
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Amazon.co.uk: low prices in Electronics, Books, Music, DVDs & more |
UK branch of the online bookseller features large searchable selection of books. |
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AbeBooks: New & Used Books, Textbooks, Rare & Out of Print Books |
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Guardian Unlimited Books |
Extensive site includes news and reviews, critics, authors, first chapters, Top 10s, bestsellers, talk board and games. Offers special sections by genre and ... |
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Books - Salon |
The literary section of Salon features book reviews, interviews, columnists and publishing news. |
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Globe and Mail: Book News |
Presents book reviews and columnist along with best-seller lists and Book Briefs emailed newsletter. Canada. |
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calendarlive.com - BOOKS & TALKS |
Reviews, features and event listings from the West Coast daily newspaper. |
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Book - Wikipedia, the free encyclopedia |
A book is also a literary work or a main division of such a work. ... Books, especially heavy ones, need the support of surrounding volumes to maintain ... |
en.wikipedia.org |
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Books - reviews and literary news from The Times and The Sunday Times |
Book reviews, literary news, literary competitions, weblogs, book quizzes and literature features from The Times and The Sunday Times. |
www.timesonline.co.uk |
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Book World - washingtonpost.com |
The Sunday book review of the national daily newspaper features criticism, columns and an online book club. |
www.washingtonpost.com |
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Internet Public Library: Books |
Books. Rather than continuing to maintain its own index of online texts, the IPL is now pleased to recommend a number of other worthwhile resources for this ... |
www.ipl.org |
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oreilly.com -- Welcome to O'Reilly Media, Inc. |
O'Reilly Media spreads the knowledge of innovators through its books, online services, magazines, and conferences. Since 1978, O'Reilly has been a ... |
www.oreilly.com |
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SF Gate: Entertainment: Books |
Chronicle reviewers pick the best books of the season for the readers on ... Jessica Mitford's children recall the woman they called Decca in a new book. ... |
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Life - Entertainment News - USATODAY.com |
The latest in entertainment news with movie, TV, book, music and theater reviews, travel tips and tools and original content from USATODAY.com - updated ... |
www.usatoday.com |
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