|
|
|
Are You Brand Worthy?
Branding is one hot topic, although it is wildly misunderstood. To make things even more confusing, branding is often tossed in the same basket as marketing which makes its application to an entrepreneur or sole-practioner even more unclear.
...
Has Your Design Firm Run Amuck With Your Web Site?
What's happening to good web site design? Somehow we creative types at interactive and traditional ad agencies have run amuck - we're building web sites that may dazzle the senses, but don't really communicate much about our...
How To Choose An Affiliate Program That Will Make You Money
After several years as a professional affiliate, I have come to the point where I have a short checklist of aspects that I go through when deciding on joining an affiliate program, or in fact even persisting with one.
The fact is too many sites...
How To Get Massive Sales By Increasing Your Brand
How To Get Massive Sales By Increasing Your Brand Have you ever noticed that in any given market there are names you hear over and over again? They appear on discussion groups, email lists, online newsletters, web pages, reviews, other people's...
Top 7 Tips for New Businesses
The marketing decisions you make for your new business are the most important part of making your business a success. Marketing is about building a strong presence, name recognition and credibility through various methods. Here are 7 things you can...
|
|
| |
|
|
|
|
|
|
Want More Money & Less Stress? Set Some Boundaries!
At 2pm last Wednesday, I got a call from one of my clients. Before I could barely utter my "hello," she launched headlong into her story - "I am so frustrated! I have this client who has been dragging her feet at every stage of our project. I'm working on a branding campaign for her company and expected to be finished nine months ago, but every time we get to a stage in the project where the ball is in her court, I have to follow-up umpteen times and push and prod just to get her to move forward. In almost every case, it takes her about two months to do something that could have been done in a week. Then, two months later when she's finally finished with her part, she cheerily announces that she's ready for me to start the next phase and wonders how quickly I can do it. Every time this happens I have to completely reacquaint myself with her project. All in all, I've spent almost twice as many hours as I budgeted. How can I get her to wrap up this project so I can move on?,” she finished.
I cannot think of one service business owner that hasn't faced this issue at one time or another. We all started our businesses concerned about providing great customer service and a quality service delivered on time. We thought that was the key to having happy clients. But, at some point, we find out that great customer service means that we're not allowing one client's delays to impact another client's project, the profitability of our business, or our own personal satisfaction. This is when we have to recognize that we are responsible for this situation. If you've allowed a client to run amuck dragging a project on forever, changing project parameters numerous times, delaying payment of the final bill, why shouldn't they continue to behave this way? It's up to you to put into place policies and procedures that communicate this to your clients and prospects from the very beginning.
One format I've seen used very effectively is a one-pager called "How We Work Together." It's a very basic document that outlines the responsibilities of both you and the client. It makes clear who is responsible for what and when so there are no questions later. It also outlines the consequences if either of you misses the target. Not only does this put the client on the straight-and-narrow, it shows them that you are willing to be held to high standards as well.
By using the How We Work Together document, you can begin setting the stage for productive client
relationships from your very first contact with a new prospect. During your first meeting, give them a copy of the document and go through it with them. When I ran my web development company, mine included a rough timeline for each stage of the project and described how the responsibility shifted from me to them and back again throughout the process. It also included a description of consequences should particular stages of the project go beyond the timeline by a specified amount of time. This applied to me as well as them. People like to know what to expect. It left them feeling that I had a system I followed and could be relied upon to do what I was proposing to do. I feel confident that this is one of the reasons I got 90% of the projects I pitched.
I used the How We Work Together document again once I had received the signed contract and deposit payment. At that point, I would consult my project calendar and assign specific dates to each stage of the project included on the document and mail it out to the client. They had already seen the document once, so it wasn't new to them. Now, they just reviewed the dates and used it as a follow-up tool.
If you are currently in a similar situation, handle it as best you can in order to preserve the client relationship and introduce the How We Work Together document at the beginning of the next project with this client. To begin to set boundaries with all of your clients and prospects, create your own How We Work Together document and utilize it in every new project for new and existing clients. You can see an example of one I helped a client write at: http://www.askthebizcoach.com/freebiesignupform.htm
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Kimberly Stevens is a business coach who works with business owners who want it all – a joyful personal life and a meaningful and profitable business. Her web site http://www.askthebizcoach.com offers weekly TeleTalks on business topics, a discussion board, business assessments tools, and an ezine addressing business challenges from a more personal angle.
About the Author
Kimberly Stevens is a business coach who works with business owners who want it all – a joyful personal life and a meaningful and profitable business. Her web site http://www.askthebizcoach.com offers weekly TeleTalks on business topics, a discussion board, business assessments tools, and an ezine addressing business challenges from a more personal angle.
|
|
|
|
|
| Brand - Wikipedia, the free encyclopedia |
| The brand, and "branding" and brand equity have become increasingly important ... From the perspective of brand owners, branded products or services also ... |
| en.wikipedia.org |
|
| Branding - Wikipedia, the free encyclopedia |
| Livestock branding, the marking of animals to indicate ownership; Human branding, ... Retrieved from "http://en.wikipedia.org/wiki/Branding" ... |
| en.wikipedia.org |
|
| AllAboutBranding.com : Home |
| Provides resources and opinions on branding. Includes brand development, management and communications. |
| www.allaboutbranding.com |
|
| brandchannel.com | branding resource produced by Interbrand | brands |
| An international online exchange and resource about brand marketing and branding. |
| www.brandchannel.com |
|
| Branding Company Corporate Branding Internet Brand Identity ... |
| Brand Identity Guru Inc. creates, develops and promotes powerful brands. Our clients enjoy an array of innovative, creative and powerful branding solutions ... |
| www.brandidentityguru.com |
|
| Branding Blog |
| Branding and positioning news and opinion. |
| www.brandingblog.com |
|
| Branding Asia |
| Free articles, news and columns on branding in Asia. Market research and Asian marketing. |
| www.brandingasia.com |
|
| Pages tagged with "branding" on del.icio.us |
| All items tagged branding ??? view popular ... industrie./design and branding consultant specialists./ · save this. by kittim to design branding graphic ... |
| del.icio.us |
|
| The Brand Called You |
| Big companies understand the importance of brands. Today, in the Age of the Individual, you have to be your own brand. Here's what it takes to be the CEO of ... |
| www.fastcompany.com |
|
| Branding: See what people are saying right now on Technorati |
| See all blog posts tagged with branding on Technorati. |
| www.technorati.com |
|
| Mozilla Branding |
| The purpose of this document is to describe mozilla.org's branding strategy during and after the release of what has generally been called Mozilla 1.4. ... |
| www.mozilla.org |
|
| What Brand Are You? A branding viral by The Design Conspiracy |
| What Brand Are You? has since been picked out as Site Of The Day by the likes of the Financial Times, Yahoo, USA Today and BBC News, and has received more ... |
| www.whatbrandareyou.com |
|
| Julie & Company: Affordable branding, web design, graphic design ... |
| Julie & Company creates stellar branding, integrated marketing, advertising, web design, web development, Flash, trade show booths - all at affordable ... |
| www.julieandcompany.com |
|
| Forty Media - Web Design, Web Development, Branding, Great Websites |
| a professional web design agency based in Phoenix, Arizona. |
| www.fortymedia.com |
|
| Branding - Yahoo! Small Business |
| Find information to help grow your online business with business plans, Thomas Register, news articles and more. |
| smallbusiness.yahoo.com |
|
| Lexicon |
| Lexicon Branding appears on KTVU News; Lexicon Branding creates Ridgeline for Honda, Viiv for Intel, and GameTap for Turner Broadcasting System, Inc. ... |
| www.lexicon-branding.com |
|
| Branding and Usability |
| We're finding that a site's usability can dramatically affect branding. ... There are two basic techniques for branding: direct experience and indirect ... |
| www.uie.com |
|
| iMedia Connection: Research & Metrics - Branding |
| Majority of marketers feel branding opportunities -- online and offline -- aren't ... IAB case studies prove real-world power of online in branding mix. ... |
| www.imediaconnection.com |
|
| Small Business Marketing And Branding |
| Small business marketing and branding advice and how-to guides for small business owners. Learn how to start and grow your own successful business. |
| smallbusinessbranding.com |
|
| Beyond Branding |
| Beyond Branding, published in hardcover in 2003 and paperback in 2005, presents innovative business models for the survival of 21st century organizations. |
| www.beyond-branding.com |
|
|