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"Give 'em the Ball." An Example of Great Coaching
Many years ago I learned a valuable lesson on leadership from a
very wise little-league football coach. I had volunteered as an
assistant coach for my son's 12 year-old peewee football team,
and with that responsibility was the opportunity to...
How To Increase Your Coaching Record By At Least 25%
"How can I become a better and more effective coach?" We
hear this question frequently and there's obviously more
than one answer. Today, let's explore one aspect of better
coaching.
You need to identify one or two players on your team...
Increase Your Sales - Accept Credit Cards
Many people today simply prefer the convenience of paying by credit card. If you want their business, you must be able to accept their credit-card payments. In part one of this series we will discuss why you should accept credit cards, and the...
Negotiating to Buy a New Car the Easy Way
Do you hate the thought of buying a new car because of the struggle you have to go through negotiating with the dealership? Relax. Negotiating to buy a new car is easy. Sure their sales people receive negotiation training, but you have the upper...
What gift will you give yourself this holiday season?
Along with the holidays come many extra activities such as parties, shopping, gift gifting, cooking and more. Stretching ourselves to meet the increased demands on our time, energy, emotions and finances can leave us feeling exhausted and...
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Discovery Procedures for Building Effective Management Systems
You have permission to publish this article free of charge, as long as the resource box is included with the article. If you do run my article, a courtesy reply to sean@bizmanualz.com would be greatly appreciated. This article is 531 words long including the resource box. Thanks for your interest.
Part One in a Five Part Series
Imagine what a professional football team would be like without a regimen of practice drills? Now take away their playbook and player statistics. What you have in this extreme scenario are highly talented (and perhaps overpaid) individuals participating in organized chaos. They might actually win a game or two, but in the long run, this team is doomed.
Management Policy
I offer this illustration to drive home the point of why any organization needs to examine the existence and effectiveness of its management systems. If there are weaknesses or holes in your documented procedures (playbook), or benchmark measurements (stats), then you will want to take corrective action.
Process Phases
It is my experience that when a company attempts to establish its management systems for the first time, it takes longer than expected, involves more people than planned, and grows in complexity.
To control this trend, I advocate dividing the process into five (5) distinct phases, each with clear objectives:
1. Discovery
2. Planning
3. Development
4. Implementation
5. Rediscovery
In this series, we will take a look at each phase. So this week, let’s take a look at the Discovery phase.
Discovery Procedures
Think of this phase as all the things the coaching staff does up to and including the first pre-season team meeting. It is where the
overall missions and goals are set, with clear effectiveness criteria established. Certainly the team may set it sights on the championship, but what about the kicking team or linemen? Each part of your organization must have meaningful and measurable performance criteria mapped out in this phase.
Management Objectives
Establishing objectives and criteria requires close scrutiny by management of what really contributes to the overall company mission. Departmental goals must be aligned with company goals. To illustrate with our football analogy: running backs may propose a goal of 5,000 total yards rushing in a season. This may or may not be beneficial to the team goal, whereas an aligned goal might be to achieve an average of +5 yards per run. The latter may be more appropriate for a highly pass-oriented offense.
System Action Plan
In your discovery phase, once your objectives and effectiveness criteria are agreed upon, you can create your action plan. This step is simply the broad roadmap covering the remaining 4 phases of building your management system.
The Discovery Phase generally takes from 2-4 weeks, and represents approximately 12% of the total process.
Planning Procedures Phase
In part two of this series, we will take a look at one of the most critical and also most overlooked phase in building your quality management system – the Planning Phase.
About the Author
Chris Anderson is currently the managing director of Bizmanualz, Inc. and co-author of policies and procedures manuals, producing the layout, process design and implementation to increase performance.
To learn how to increase your business performance, visit: Bizmanualz, Inc.
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