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3 STEPS YOU CAN USE DEVELOPING LEADERS IN YOUR INDUSTRY
With the economy bordering on a recession, every company is looking for ways to increase revenues while decreasing costs. Some companies believe one of the easiest ways to do this is to cut their employee training budget. However, businesses...
Networking - Outside The Box
We receive numerous emails regarding how to network. For those of us in lease purchasing it's easy, for others not so easy. For example, those in the travel business have been hit hard by business slowing down. Why not try to network with some of...
People Skills Drive Leadership Success
Most people aspire to be effective in their work efforts. They get a good education, learn important technical skills, and stay up on the latest industry trends. These are all important steps to a person’s success in business and yet,… As a person...
Stress in the Workplace
Why are you so busy? Do you really have too much work? Is work so important to you that you'll sacrifice just about anything in your life to get the job done? Even if it's at the expense of your health and your relationships? Stress in the...
The Top 10
Today’s customers are demanding, and their expectations are furiously escalating. Everyone wants value, and they want it now! They want convenience, and they want their needs and requirements met. You don’t have to look very far to hear what...
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Discovery Procedures for Building Effective Management Systems
You have permission to publish this article free of charge, as long as the resource box is included with the article. If you do run my article, a courtesy reply to sean@bizmanualz.com would be greatly appreciated. This article is 531 words long including the resource box. Thanks for your interest.
Part One in a Five Part Series
Imagine what a professional football team would be like without a regimen of practice drills? Now take away their playbook and player statistics. What you have in this extreme scenario are highly talented (and perhaps overpaid) individuals participating in organized chaos. They might actually win a game or two, but in the long run, this team is doomed.
Management Policy
I offer this illustration to drive home the point of why any organization needs to examine the existence and effectiveness of its management systems. If there are weaknesses or holes in your documented procedures (playbook), or benchmark measurements (stats), then you will want to take corrective action.
Process Phases
It is my experience that when a company attempts to establish its management systems for the first time, it takes longer than expected, involves more people than planned, and grows in complexity.
To control this trend, I advocate dividing the process into five (5) distinct phases, each with clear objectives:
1. Discovery
2. Planning
3. Development
4. Implementation
5. Rediscovery
In this series, we will take a look at each phase. So this week, let’s take a look at the Discovery phase.
Discovery Procedures
Think of this phase as all the things the coaching staff does up to and including the first pre-season team meeting. It is where the
overall missions and goals are set, with clear effectiveness criteria established. Certainly the team may set it sights on the championship, but what about the kicking team or linemen? Each part of your organization must have meaningful and measurable performance criteria mapped out in this phase.
Management Objectives
Establishing objectives and criteria requires close scrutiny by management of what really contributes to the overall company mission. Departmental goals must be aligned with company goals. To illustrate with our football analogy: running backs may propose a goal of 5,000 total yards rushing in a season. This may or may not be beneficial to the team goal, whereas an aligned goal might be to achieve an average of +5 yards per run. The latter may be more appropriate for a highly pass-oriented offense.
System Action Plan
In your discovery phase, once your objectives and effectiveness criteria are agreed upon, you can create your action plan. This step is simply the broad roadmap covering the remaining 4 phases of building your management system.
The Discovery Phase generally takes from 2-4 weeks, and represents approximately 12% of the total process.
Planning Procedures Phase
In part two of this series, we will take a look at one of the most critical and also most overlooked phase in building your quality management system – the Planning Phase.
About the Author
Chris Anderson is currently the managing director of Bizmanualz, Inc. and co-author of policies and procedures manuals, producing the layout, process design and implementation to increase performance.
To learn how to increase your business performance, visit: Bizmanualz, Inc.
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