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11 Ways to Get What You Want - Be a Clever Customer!
There is so much about 'customer service' in the media these days and, well, yes, maybe things aren't what they were. But you can do more, much more as a customer, to get the best results for yourself. It's in your hands... We all want great...
How To Better Handle Your Mail
Letters, magazines, bills, flyers, what to do with them all. There should be only two responses to every piece of mail or e-mail, do something with it, or toss it!
The best way, as always, to deal with it all is in an organized fashion.
...
Networking 101
As a new business owner you must wear many hats.
You will need knowledge of accounting, marketing, advertising, management, administration, inventory, sales, etc., in addition to knowledge pertaining to your industry. Since you may be very...
THE “SEVEN Cs”: PARTNERSHIP DANGER SIGNS - The 5th C: Control Issues
A series of articles exploring the seven critical areas that can indicate a partnership is in trouble.
The 5th C: Control Issues
When control is in the picture it is a lose/lose proposition.
First, it is an illusion that anyone can...
Turnover is Not a Problem
“Ha!” you say. “For someone to make a statement like that, they obviously haven’t worked in the real world and certainly have never had to run a company.” Well, let me assure you. In my past I’ve not only run companies, but spent many years...
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The Top Ten People Skills You Need to Build a Dynamic Business
What does it take to make businesses perform extremely well? Such that they do above and beyond expectations. It's when your people work together in incredible ways, to create far more than you might expect. It's where they are in a special place when they work together. And to get there, they have to be in a culture that is very special - and you can create it in your business too!
Here are ten key points that will make a big, big difference:-
- Build Great Relationships
Take the time to engage with your people. Enjoy conversations with them. Listen more than you speak.
- Be Generous
This is not a money thing. Generous with your time, your courtesy, your behaviours. Be a kind boss and be humble.
- Encourage People
Encouragement creates tremendous energy. Think about when you were encouraged - what was it that happened to you - replicate it a hundred times in the next week.
- Make it Safe
Let people fail gracefully - and not about catching them out. Be the net they fall into and help them experience and learn from their mistakes safely.
- Trust and Honesty
These have to be a given for your people to give of their best for you. Setting the standards will encourage this as a baseline in your business.
- Enable Risk
Sure, gamble a bit on opportunities and let your people do so too. Risk is where the great inventions have
happened in history - let it happen now.
- Give a Hand
Your people will value it when you get your hands dirty too. Take part in the 'business' when it needs you and be a part of the team sometimes.
- Provide a Map
Help your people help you and your business, by having a game plan for the future for the business and the people who work there. Be open with them - share your hopes, fears, worries and elation.
- Have Clarity
Be very clear about what is expected of your people. Spell it out, go back, recheck and do it again. the onus is on you to get this right - not them.
- Laugh!
The best creator of teams and the spirit they need, yet so often lack. Have fun, encourage laughing and get in there yourself - it will make the most enormous difference for you!
With these conditions in place, you will then be able to leverage all the natural exuberance of your people - and get more, much more from them than you ever bargained for.
About the Author
© 2005 Martin Haworth is a Business and Management Coach. He works worldwide, mainly by phone, with small business owners, managers and corporate leaders. He has hundreds of hints, tips and ideas at his website, www.coaching-businesses-to-success.com. (Note to editors. Feel free to use this article, wherever you think it might be of value - with a live link if you can).
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