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8 Ways To Generate New Ideas
The only purpose of a business is to bring in a customer; and there are really only two ways to do it - through marketing or innovation. New ideas are the lifeblood of any business so it is important to encourage creativity and to be truly...
Ingredients for business success
Now, you want to go into business, you have a product or service to sell . . . I would strongly advice that you go into a business you love, a business you enjoy. A business you know something about or that you are good at. If you don't know or...
Reap Incredible Profit with This Simple Strategy
Why is it some people are incredibly successful at utilizing the power of the Internet in their marketing while others can’t seem to figure out the winning formula? How often do entrepreneurs and salespeople look for that next magic formula to...
Redefining Success in an Uncertain World
Redefining Success in an Uncertain World Deborah R. Brown, MBA, MSW ______________________________________________________________________________________ "Everything had changed suddenly—the tone, the moral climate; you didn't know what to...
Stop Going to Networking Meetings and Get MORE Business
A few days ago I returned from my annual National Speaker's Association (NSA) conference in Atlanta. The educational sessions were OK, the hotel was so-so, and the town was lacking in exciting things to do, but my experience was stellar. How is...
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Let's Talk About Trust
I agree with Brooker T. Washington, "Few things help an individual more than to place responsibility upon him, and to let him know that you trust him." I agree with Mr. Washington because I've experienced trust. I've been on both the giving and receiving side of the equation, and I know first hand the power of trust.
That's what trust is. It's power. Power to transform an ordinary, everyday, OK place to work, into an environment where people are almost unstoppable. Power to unleash creativity, commitment, enthusiasm, and fun. Power to bring out the energy, talents and gifts of individuals, to build teams, to achieve amazing results.
Look around your organization. There's some division or department or work unit or team that's like that ... some pocket of excellence where people shine, ideas flourish, and exceptional work is achieved. That's where trust is.
People work for people, not for companies. And no one needs permission to create his or her own pocket of excellence. Trust is not about them giving it to us. Trust is an action we can take. We start trust by giving trust.
But, simple behaviors diminish it. The first question I ask when a staff member shows up in my office to tell me a tale of woe about a co-worker is a simple one: "Have you talked to them?" I can count on one hand how many times in twenty years of managing that someone said yes. Ninety-nine percent of the time, the person who is the offending party was never told about the issue before
it was escalated to management. Will the co-worker feel betrayed? I did when a peer went to my boss without giving me a chance to address their concerns, or informing me there even was an issue. Was trust diminished? You can bet on that one.
Hate those e-mails where someone cc'd "the world", including your boss and your boss's boss, and everyone else's boss? Not a trust building behavior, I'd say. What can you do about it? Don't send e-mails like that and don't push the "reply all" button. Address your remarks to those that need to be included.
Ever get irritated when people blow off meetings, miss deadlines, and take weeks to reply? Not behaviors that build confidence and trust. So, be aware of behaviors that irritate you, and don't do them. Model the behaviors you want from others.
If we want to work in a trusting environment, pay attention to yourself ... to your thinking, your intentions, your actions, your commitments, and your promises. Trust is not blind or unconditional, and it's not without risk. But is it a powerful choice you can make if you want to be winning at working.
(c) 2004 Nan S. Russell. All rights reserved.
About the Author
Sign up to receive Nan’s free eColumn, Winning at Working, at http://www.winningatworking.com. Nan Russell has spent over twenty years in management, most recently with QVC as a Vice President. Currently working on her first book, Nan is a writer, columnist, small business owner, and instructor
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