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Am I Normal?
It's 3:00AM and instead of sleeping, I'm trying to figure out how to get listed near the top of the search engines. Am I normal? Am I normal? I pondered that question this morning while I quickly checked email one last time before shuffling the...
Grab Your Share of Untold Amounts of Advertising Dollars
Title: Grab Your Share of Untold Amounts of Advertising Dollars
Author: Kathleen Gage
Email: kathleen@turningpointpresents.com
Word Count: 851
Copyright: © 2004 by Kathleen Gage
Web Address: www.kathleengage.com
Publishing Guidelines:...
Innovation: The Life Blood Of Your Business
If you're running or managing a business and want it to be around for a good while longer, you need to spend at least 15% of your time innovating. That's because, in a fast-moving world, where people expect things to get better and better, and...
The Big Lie: What Wall Street Does Not Want You to Know
Learn more at: www.tradetofreedom.com Trouble in Paradise Kenneth Lay, Andrew Fastow, and Jeffrey Skilling of Enron are the preeminent poster boys for corporate greed, but by no means are the trio unique. In the back alley game of “Fleece the...
The Top 10 Strategies for Inspiring Creativity Where You Work and Play
Websites, automobiles, milk cartons, living spaces. Design saturates every aspect of our lives and the difference between success and failure could be the color purple, could be the person that you talk to every morning when you wake up, or could...
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Real Estate Values or Just Bad Habits
There are several small businesses that retain hundred-year-old traditions, Hand-dipping chocolates, fresh flowers on every table in a restaurant,or mints and roses on a guest's pillow at a B&B. Loyal customers come to expect these little perks or tokens of quality in the product and changing your traditions might mean the loss of evangelical customers. These are unspoken signs of a companies value system and devotion to the customer. Then there are traditions that are a little harder to explain.
There are two curious habits in the real estate industry that have always baffled me. They are age-old traditions and the public has come to accept them as part and parcel of the product. But are they a reflection of company values or just a couple of really bad habits?
The first....Why do real estate agents put their picture on absolutely everything? Real Estate agents are there to sell houses, people come to the agent as an expert in the field, not because they have pretty hair or freckles. The image portrayed through these headshots is that of an egoistical, self centered, self serving person. I have asked many agents why they do it...the answers range from; The company requires it, to simple, I don't knows, to I need it to stand out from the competition (If all the competition is doing the same thing, how does that set you apart?) There are many people who have their own businesses and are sole-propritors from hair dressers to contractors, pool cleaners, consultants and lawyers but they don't put their headshot all over everything that relates to their business. There could be reasons why they don't. One might be; that sending a message of conceit or self love is not the best way to get customers. Yet another reason is that the space on advertising comes at a premium,(especially if its in color most business owners think the space on their advertising
is better used for mentioning benefits and services. I think the number one reason is aging. As people get older they become less and less satisfied with the way they look, a little less hair, and few saggy chins, smile lines that have turned into furrows. Many real estate agents handle the problem by not handling it, they just leave the same picture on their business card for their entire 25 year career, a nice youthful look. New Clients visiting the agent for the first time are in for a shock!
The second tradition that seems more like a bad habit is to have flyers and doorhanger bags strewn all over a neighborhood. If it is a particularly popular neighborhood this means you find this stuff on your front porch 3-5 times a week thanks to 10 or 15 different agents! I've even seen this stuff delivered on Sundays. It's really convenient for thieves..they know you've been away on vacation even if the mail is being held at the post office. How many people pick up What they consider to be trash while vowing to NEVER do business with the agents who turn their porch to a landfill's delight!
At some point one's values should win over tradition. Respecting the client and property, making the client's/prospect's priorities your priorities must be the focus of a successful career. Common sense and creativity should come together with customer service and bad habits should be broken, even if all the competition plans to continue sowing seeds of badwill.
Be a leader, put a picture of a door knocker or house on your business card I know its a radical idea, but take the challenge! Who knows, you might even generate some goodwill by not cluttering up a porch with flyers that go straight into the trash.
About the Author
Owner Lasting Impressions 2 - Custom Business gift baskets, greeting cards, Customer Service Tips
www.lastingimpressions2.com
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