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Customer-centric Business Strategies
Customer Relationship Management is a business strategy. You need to become the customer's trusted agent. Learn how you can do "lead" your customer to trust you.
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"Customer relationship...
Customer service, everyone say's their's is great
Customer service, everyone say's their's is great while a large percentage fail miserably. By Vern Anderson Customer service is probably the most important part of any online business, but many are dropping the ball. This past week (not by design)...
Find Out Why a Potential Customer is Calling on You
Build rapport with potential clients easily.
Our challenge as the business owner/sales person answering the telephone, is to build rapport with the caller quickly and easily.
In most cases, the caller has been told something about you and...
How To Hit The Competition Without Losing The Customer
Get over it! If you run any type of business, you're going to have competitors. Even if your product or service is a unique one, soon you'll have copycat products start surfacing. Competition is therefore just a fact of business life and one of the...
Provide Great Customer Service and Gain Instant Customer Loyalty
Providing customer service is a normal facet of conducting business either online or offline however far too many business owners are neglecting their customers after purchase.
Provide Great Customer Service and Gain Instant Customer Loyalty By...
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Things A Customer/Client Should Never Hear When Shopping At Your Place ...
Do you know what your customers are hearing? Are you using "shoppers?" It might be a good idea, along with some employee training on some specific ‘do’s’ and ‘don’ts’, though I'm not sure you could even conceive of these things I've been told recently when out shopping were you to compose a 'don't' list.
1. I could care less. You can write it for $500 if you want to.
This from the convenience-store clerk when I was checking to see if the limit for writing a personal check was still $50.
2. That's okay, most of the people who shop here are really stupid.
This when I was shopping in a plant nursery and said I couldn’t figure out how to stake a tomato on the contraption I'd bought from them.
3. I wouldn’t get that if I were you. It’s way over-priced. Get it online at www.buy_it_from_anyone_but_us.com.
With help like that, you don't need competition.
4. Don't buy it. They've fixed it so it can't be pirated.
I continued this fascinating conversation in a chain computer-store by saying, “Oh, do you think Microsoft should make products and not get paid for them?” to which the salesclerk, excuse me, sales associate replied, “Well, you know, your brother, your friends…wink, wink.” I hope the manager is counting the silverware.
5. I wouldn't order the mushrooms if I were you. People get sick on them all the time.
If
they're making people sick, get them off your menu.
6. I really have no idea, lady. This is the worse place to work you can imagine. We don't get any training.
While shopping in an office supply store.
7. The sales receipt from a fast-food restaurant I was given that had “F*** YOU for stopping at ____” printed on it where the “Thank you for stopping at ____” should’ve been.
I’m not making that up. Every manager’s worse nightmare.
8. If you think it’s bad now, you ought to be in here on a Saturday.
This at a home products store when I complained about the long wait for service.
9. I haven't got time right now.
When I asked someone in a local bookstore chain to help me find a book. I don't know what they "value" in a customer. I generally spends hundreds of dollars on books in there in a year ... but not any more.
10. I know he hasn’t answered your call. He’s really awful about that. I shouldn’t say that, but he does it all the time and it drives me nuts.
It drives his patients nuts too and, having found out it's a habit, not a mistake, I'll be looking elsewhere.
About the Author
Susan Dunn, The EQ Coach, offer individual and executive coaching, Internet courses and business programs in emotional intelligence. Visit her on the web at www.susandunn.cc and mailto:sdunn@susandunn.cc for FREE ezine.
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Customer Service Group: Resources for improved customer service ... |
Newsletters, books, and free online resources for improved customer service, call center and help desk operations including tools for enhancing rep training ... |
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Customer Service Training Customer Service Skills Training Service |
Service Quality Institute is the leader in Customer Service Training with customer service training skills products and consulting with over 34 years ... |
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ICS: Institute of Customer Service |
The Institute of Customer Service is the professional body for customer service whose primary purpose is to lead customer service performance and ... |
www.instituteofcustomerservice.com |
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International Customer Service Association |
Promotes the development and awareness of the customer service profession through networking, education and research. Activities, publications ... |
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Customer Service Jobs on CareerBuilder.com |
Looking for customer service jobs? Start your job search at CareerBuilder, the leader in job search sites, and access hundreds of thousands of jobs today. |
customer-service.careerbuilder.com |
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The New York Times Home Delivery - Subscribe |
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homedelivery.nytimes.com |
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Customer service - Wikipedia, the free encyclopedia |
The modern concept of customer service has its roots in the craftsman economy ... Delivering customer service begins with understanding what customers want. ... |
en.wikipedia.org |
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Customer service representatives |
When working in call centers, customer service representatives are likely to be under ... Customer service representatives working outside of a call center ... |
www.bls.gov |
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Customer Service Training |
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Customer Service |
(It may help the reader to notice the role of customer service in the overall ... Additional Resources in the Category of Customer Service and Satisfaction ... |
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azcentral.com faq - azcentral.com Help - Arizona Republic Customer ... |
azcentral.com faq - Welcome to the azcentral.com help center where you can find answers to azcentral.com and Arizona Republic customer service questions. |
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CafePress.com : Help Desk : Customer Service |
Email Us Send us an email and we will respond to you within 24 hours. Call Us Toll Free 1-877-809-1659 Customer Service Hours ... |
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Customer Service Week - The Celebration Source |
Provides how-to information, gifts and decorations for successful Customer Service Week celebrations. |
www.csweek.com |
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Nashville - Tennessean.com - Middle Tennessee Customer Services |
Customer service, advertising or news-related questions or problems (615) 259-8000. ... (615) 242-7253. Email Customer Service customer @tennessean.com. ... |
www.tennessean.com |
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Customer Service Institute of Australia - dedicated to Australian ... |
CSIA is a professional, membership-based body dedicated to improving the standards of customer service both at an individual level and at a corporate level ... |
www.csia.com.au |
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The Globe and Mail: Home Delivery Customer Care: Home |
The most authoritiative news in Canada featuring articles from The Globe and Mail, breaking news coverage, national news, international news, sports, ... |
https: |
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Customer Service from FLORIDA TODAY |
We're here to bring the finest customer service to your doorstep. ... Customer Service Hours Monday - Friday: 6:30 a.m. - 5 p.m. ET Saturday: ... |
www.floridatoday.com |
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magazine customer service |
https://secure.customersvc.com/ servlet/Show?WESPAGE=mo/home.html&MSRSMAG=MO - Similar pages |
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Customer Service – 8 Rules For Good Customer Service |
Good customer service is the lifeblood of any business. You can bring in as many new customers as you want, but unless you can get some of those customers ... |
sbinfocanada.about.com |
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Help | IndyStar.com |
Customer Service • Terms of Service • Send feedback about IndyStar.com • Subscribe Now • Jobs with us. Use of this site signifies your agreement to the ... |
www.indystar.com |
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