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10 PROVEN TIPS TO SURVIVE A COMPUTER CRASH
10 PROVEN TIPS TO SURVIVE A COMPUTER CRASH By Eve Abbott, excerpted from her new book, How to Do Space Age Work with a Stone Age Brain TM COMPUTER CRASH Do these words strike fear into you? If not, maybe they should! A computer crash is at best...
Before You Take the Plunge: Essential Information on Data Recovery
Know what you're dealing with
The world of data recovery is a big mystery for most consumers
and even some IT professionals. This is largely because hard
drives themselves are complex devices and their technological
specifics are not...
How to Avoid Everyday Sales Mistakes
Avoiding Every Day Sales Goofs A client of mine once said to me, “It’s better to do the right thing badly than the wrong thing very well.” So it goes in sales. Try to do the right things, even if not very well, even if it hurts.
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Outsourcing IT Asset Retirement
Approximately 1 billion units of computer equipment will become potential scrap by 2010 according to the International Association of Electronics Recyclers. Is now the time for your company to decide how to deal with outdated computer equipment...
Scalability Testing - 7 Tips For Improvement
Systems that work well during development, deployed on a small scale, can fail to meet performance goals when the deployment is scaled up to support real levels of use.
An apposite example of this comes from a major blue chip company that...
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Why usability is important to you
Usability is the measure of the quality of a user's experience when interacting with a product or system - whether a web site, software application, mobile technology, or any user-operated device.
According to Usability Expert Jakob Nielsen: "On the Web, usability is a necessary condition for survival. If a web site is difficult to use, people leave. If the homepage fails to clearly state what a company offers and what users can do on the site, people leave. If users get lost on a web site, they leave. If a web site's information is hard to read or doesn't answer users' key questions, they leave. Note a pattern here? There's no such thing as a user reading a web site manual or otherwise spending much time trying to figure out an interface. There are plenty of other web sites available; leaving is the first line of defense when users encounter a difficulty." More: http://www.useit.com/alertbox/20030825.html
What is usability
Is your web site usable? There are several definitions for usability, but basically the following 4 characteristics can be considered usable:
- Quick and easy to learn;
- Efficient to use;
- Allows rapid recovery from errors;
- Easy to remember;
Does your product or web site have the above characteristics? Usability increases benefits for both parties: the User (potential customers) and the Provider (yourself).
Users benefits from usability
- Users are satisfied, not frustrated, with the product or web site;
- They enjoy interacting with the web site or
product;
- They achieve their goals effectively and efficiently;
- They cultivate confidence and trust in the product or web site.
If your users are satisfied, they will become loyal, and may even recommend your product or service to others.
Providers benefits from usability
As a provider, you may benefit from usability in many ways, including:
- Reduced development time and costs;
- Reduced support costs;
- Reduced user errors;
- Reduced training time and costs;
- Return on Investment.
Misconceptions about usability
Misconceptions about usability's expense," Jakob Nielsen says, "the time it involves, and its creative impact prevent companies from getting crucial user data, as does the erroneous belief that existing customer-feedback methods are a valid driver for interface design." More: http://www.useit.com/alertbox/20030908.html
How can usability can save your company
After all, have you ever wished there was one place that contained a list of everything you need to know to make your web site user-friendly? If yes, have a look at this "User Interface Usability Checklist for Ecommerce Web sites" here: http://webnauts.net/user-interface-usability-checklist.html
ABOUT THE AUTHOR
This article is written by John S. Britsios, Accessibility & SEO Consultant, Usability Specialist & Trainer, founder and owner of the Webnauts Net http://www.webnauts.net
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