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eCommerce: Installing and Configuring your Shopping Cart
You decided you're going to sell your products online. Or
perhaps you don't want to sell them yet, only display your
catalog. So how do you go ahead and implement your virtual shop?
The answer is short: you need to install a shopping cart in...
Ecommerce that Makes Sense
We weigh the merits of ready-made and custom solutions to add ecommerce to your site.
In our last Tips we cautioned that just having a shopping cart on your website isn't enough to make ecommerce work. This month we'll weigh the merits of...
Introduction To Ecommerce
Many people new to websites and/or ecommerce are confused at the in and outs of ecommerce. Even many people who are fairly adept at scripting can set up a store using some popular package such as OSCommerce and then are left stumped by the idea of...
Surviving the Ecommerce Competition
Just as putting up any other business, e-commerce has also its own trade secrets. Not applying those trade secrets could detrimental to the survival of an e-commerce site.
While many webmasters believe that content is king, if you only depend on...
The Rumors of Ecommerce Death
As Nasdaq sputters along in dot com shame, a few million few dogged Internet consumers have ignored the crash. They continue to happily buy away. The good-news story is not popular with business writers, but Web retailing continues to grow...
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A Successful eCommerce Website - Part 1
So you want to succeed at eCommerce? Welcome to a very large group. First off, let’s be clear that there are a lot of ways to do business on the internet - and a lot of ways to both make and lose money. No way can I cover all of them in a few fairly short articles.
This article is going to assume that you have some of the fundamentals, that you understand the language and that you are serious. I’m not going to tell you how to set up a web site or get a decent hosting account. We’re a bit beyond those basics. The basics here have to do with factors which will influence the success (or failure) and the degree of success an eCommerce web site experiences.
First and foremost, you need to provide value for your customers. Absurd as it seems to have to repeat that, a lot of so-called eCommerce sites provide no or very little value for their visitors. Pretending to offer value is not the same thing as providing value. Promoting miserably written, hackneyed, cloned ebooks filled with questionably useful and/or outdated content doesn’t make for a high value site. Sure you can make some money. Once. And you’ll likely have a high refund rate. Essentially you'd be taking advantage of the inexperience of your customers and abusing their willingness to trust you. Not a good path to a long-term business with steady repeat customers.
Value on the net is not very different from any kind of off-line retail sales -- a quality product line that will attract potential customers and a competitive price that will lead to purchases. An honest, quality product that will meet the expectations you’ve created in your buyers. Hyped junk won’t do it.
Next, you’ve got to have a smooth, user-friendly, easy to follow process all the way to your thank you page. The simpler, cleaner and clearer you can make the process, the better. Where it makes sense you can augment this user-responsive site profile by adding live-response chat.
If you do use call-in or live chat, it’s imperative that your operators be well-trained, understand your products and your system and BE customer friendly. This can be a difficult job if you outsource. The less expensive out-source
alternatives can be a bad investment. You’ll need to check very carefully and be certain the operators do actually speak and understand the primary languages(s) of your targeted customer group. You’ll need to provide extensive background information and highly flexible, well-written scripts. You should also collect customer evaluations of these services - separately, and carefully monitor your results to be sure you are getting a decent return on the investment.
You need to have an attractive website. Some can do well with an ugly site, but, in that case, you need to really understand what you're doing and why it might work. The ugly site tactic is not for the inexperienced and very few individuals truly have the grasp of marketing and customer psychology that can lead to a successful "ugly" site.
To provide a pleasant experience, you need to be careful in what you use - colors, text-size, graphics, animation and white space can add value to your site or turn it into a user nightmare. Test your site with people who will tell you the truth. Just because you love it doesn't mean anyone else will. In general, aiming for a professional appearing site is your best option.
Wherever you can, provide incentives for customers to buy and to return. The return factor is a critical piece of a long-term strategy for success. Anyone who buys is your best possible future customer. Keep them, track them, make them special offers. Use coupons, discounts, special deals, customer-only offers and back end sales. Your customer base is your gold mine. They have at least some faith in you, enough to have purchased. Do your utmost to never damage that faith and treat them with the care they deserve.
The next article in the series will discuss factors such as personalization, security and assisting your staff in dealing consistently with customers customer support.
About the Author
Contracting the computer bug in the early 80's (yes, pre-www) and never cured, Richard, a PhD Clinical Paychologist, now writes on eCommerce, RSS and Niche marketing at http://www.Building-eCommerce-Websites.com
You may freely reprint but the link must be live and spiderable
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| E-Commerce Times: Because E-Business Means Business |
| Everything you need to know about doing business on the Internet. Information for C-Level executives and small-to-mid-sized business managers. |
| www.ecommercetimes.com |
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| ECommerce-Guide to News, Reviews and Technology Solutions |
| ECommerce-Guide provides ecommerce business owners with e-commerce news, hardware and software reviews and tutorials, technology solutions and information ... |
| www.ecommerce-guide.com |
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| Electronic commerce - Wikipedia, the free encyclopedia |
| Electronic commerce (also referred to as EC, e-commerce or ecommerce) ... Even in product categories suitable for e-commerce, electronic shopping has ... |
| en.wikipedia.org |
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| E-Commerce News for IT Managers |
| Daily e-commerce news for managers of business covering marketing, transaction processing, security, retailing and service delivered over the Web. |
| www.internetnews.com |
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| New Zealand Government E-Commerce |
| Resource containing information on electronic commerce, including law, trade, tax, privacy, consumer protection, and help for businesses. |
| www.ecommerce.govt.nz |
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| eCommerce Guidebook for web hosting |
| The eCommerce Guidebook provides many resources, including a directory of online transaction providers, a tutorial, and many other resources. |
| www.online-commerce.com |
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| ClickZ Internet Marketing Solutions for Marketers |
| Includes columns with commentary and analysis on a wide variety of internet marketing subjects ranging from B2B marketing to search engine marketing. |
| www.clickz.com |
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| Shopping cart software for Dreamweaver, Frontpage, CSS ecommerce ... |
| Shopping cart software integrated into Frontpage, Dreamweaver, CSS and Golive ecommerce software templates. |
| www.ecommercetemplates.com |
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| E-Commerce & the Internet |
| Information from the FTC on E-commerce and the Internet. Includes anti-fraud tips. |
| www.ftc.gov |
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| Economy & Work: eBusiness | Europa - Information Society |
| The e-business concept goes well beyond e-commerce (buying and selling ... A pilot study on E-commerce and the Internet in European businesses (2002) was ... |
| ec.europa.eu |
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| Online Business |
| If your e-commerce site currently accepts online payments, and is really, really, ... They are looking for entries from ugly e-commerce sites to win a new ... |
| onlinebusiness.about.com |
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| eCommerce Info Center- ONE-STOP for eCommerce info, services ... |
| eCommerce Info Center, created and maintained by Slim Baltagi, will make it easier and faster for you to find out relevant eCommerce information, ... |
| www.ecominfocenter.com |
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| eCommerce Innovation Centre |
| Practical resources for small business involved in or considering eCommerce implemetations. Expert Advice and Assistance. |
| www.ecommerce.ac.uk |
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| Web Marketing Today -- E-Commerce, E-Mail, Internet Marketing, and ... |
| Articles, tips and advice on e-commerce and effective Internet marketing strategies. |
| www.wilsonweb.com |
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| Web Marketing Today Research Room for E-Commerce |
| The largest collection of annotated links to web marketing and ecommerce articles and resources to be found at any single place on the planet. |
| www.wilsonweb.com |
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| The 2005 E-commerce Awards - Welcome |
| The UK national E-commerce awards organised by the DTI and Interforum. |
| www.ecommerce-awards.co.uk |
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| Mal's e-commerce |
| Mal's e-commerce ... Customize the look and feel of your store; No scripts or applications to install; Build as large an e-commerce site as you want ... |
| www.mals-e.com |
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| Howstuffworks "How E-commerce Works" |
| E-commerce has exploded in the last 10 years. Find out how e-commerce works and how you can harness the potential of e-commerce, from affiliate programs to ... |
| www.howstuffworks.com |
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| Ecommerce Guide - Terms You Need to Know to Do Business on the ... |
| An online computer dictionary and internet search engine for internet terms and techincal support. |
| e-comm.webopedia.com |
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| Shopping Cart Software Ecommerce Solutions |
| Ecommerce solutions by Volusion will take your business to new heights. Volusion offers the best prices in the industry for a complete ecommerce web ... |
| www.volusion.com |
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