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E-commerce, a no nonsense business perspective (Part 2)
Copyright 2005 Oliver Phillips. May be freely reproduced "as-is" for private or commercial use. In Part 1 of this guide, we focused on the potential applications of e-commerce and explained in detail the first 5 of my "Ten Golden Rules of...
GET their email addresses on YOUR newsletter
In today's competitive world of internet marketing, it is essential to be able to communicate with your prospects. Any visitor that has found your website is probably already interested in your product or service, so to convince them to buy you need...
How To Create 2 Super-Profitable Email Publications
Is it really an impossible dream to generate an obscene amount
of money online? Is it all hype? Or is it indeed possible to
make millions from an email publication or two?
Great American legends like Henry Ford became famous by...
Ordinary People Making Extraordinary Income
Tired of all that B.S. that comes along with a full time J.O.B.? Well, its time to say those precious five words, "Honey, I fired the boss." On the Internet today, you can find thousands of work at home programs, Half of which NEVER work, leaving...
Why you should consider mlm as a second income
Article by Kathy Joyce why you should consider mlm as a second income Most of us need to work in order to earn money to pay bills. For the majority it's a daily grind of getting up early, and travelling to a place of work where you spend all day...
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Does Your Shopping Cart Have a Squeaky Wheel?
Have you ever gone grocery shopping just before a holiday? The aisles are packed with people pushing carts, shelves need restocked, all the checkout lanes have long lines...not a fun experience.
Just like in-person shopping, making online shopping easy and painless is key to getting customers to purchase from your store. Advertisement Let's examine the internet shopping process from start to finish exposing some places in the process that your store may have a squeaky cart.
Make the Product Easy to Find Offer a search capability if your store has a large number of products. Most buyers don't have the patience to wade through 20 pages of products to find what they want.
Share Availability Early On Now that the customer has found the product, let them know that it is in stock and ready to ship. Right on the product page or when they place it in their shopping cart let the customer know their purchase can be on its way soon. Don't wait until after they've placed the order to tell them it will be another 6-8 weeks.
Streamline the Order Form Limit your order form to the basics. Shipping information, credit card or payment information, and the quantity and order number are all it takes. This isn't the place to conduct market
research or ask for loads of information. Keep the order form short and simple. For future purchases, keep the customer's data on file so they can fly through the ordering even faster next time.
Handling Your Shipping (and Handling) One big reason many people don't shop on the internet is that they have to pay for shipping. Offer a variety of shipping options to the customer so that she can decide how quickly she needs the item and what she is willing to pay to have the product delivered. Resist the temptation to add large handling fees to the shipping costs. What looked like a great online deal at $19.95 isn't nearly as attractive when shipping + handling brings the total cost to $29.95.
Keeping your online order process simple and straightforward will enhance your customer's satisfaction and the likelihood that they will visit your store again.
About the Author
Megan Corwin is an internet marketing coach who helps work at home professionals grow their businesses. Send an email to megancorwin@wahwoman.com to schedule a complimentary 30 minute coaching session. For more articles and advice about online marketing strategy and solutions, become a member of Megan’s online community for work at home women: http://www.wahwoman.com/membership.html
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