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A Lesson of Life From A Friend
The following is a true story... Yesterday I received a phone call from a friend whom I last talked to almost two years ago. Like other people, I was surprised to hear her voice. She heard from a mutual friend that I just set up a fitness...
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FAQs of the Client/Virtual Assistant Relationship and VA Services

This article highlights some of the most frequently asked questions (FAQ) about the logistics of the client/Virtual Assistant (VA) relationship and the types of services offered.

1. How does the Client/VA relationship work?

Professional VA's provide administrative, technical, creative, and financial support in short- or long-term collaborative relationships with their clients. Advances in technology make it simple to conduct business over the Internet, and via e-mail and telephone without the need to meet in person. You contact them when a need arises paying by the hour or on a daily/weekly basis when you have an ongoing contract for a minimum amount of hours per month.

How you work together will depend largely on your project and your preferences. It is unique in each circumstance. You will establish initial contact with a detailed conversation about your company and your project, and between you and your VA you will develop a style that is comfortable for both parties.

2. How do I submit my materials to you?

When projects are initially discussed, a plan will be established for the best method to transmit materials. For instance, you might simply need a document typed or formatted, in which case you can submit it via FAX, e-mail, regular mail (USPS) or expedited delivery (FedEx/UPS). It is typed, saved in the finished format you requested, and returned to you. Your VA delivers finished goods in many ways depending on the needs of each client.

3. I don't have a project, per se. What I DO have is a project/company that's out of control. Can you help?

Yes! VA's are experts at providing an objective perspective to help you find your way out of an unruly project or situation. They will listen to your needs, ask questions, prioritize, and reformulate your approach. They can develop a better way for you to do what you're already doing. They resolve issues of all shapes and sizes!

4. I have been in business for many years. I need a "fresh" perspective on my approach to dealing with certain aspects of my business. Is that something you do as well?

Absolutely! VA's are creative, and have been involved in many facets of business for years. Based on that experience, they will definitely have suggestions for you. They can guide you toward what will work best in your situation, and suggest more efficient ways to go about doing business.

5. I have a list of projects that need attention! Can you help me prioritize and motivate me in the direction of actually getting things accomplished?

Not only do VA's offer expertise based on experience, they are happy to serve in other - non-tangible or inspirational - ways as well. They enjoy the benefits of collaborative relationships built over time and as they get to know you and your business, it makes sense that they can offer beneficial insights and support.

6. I have a one-time project that will take about an hour. Is this something you do?

Sure! VA's assist clients with projects of many sizes and durations. Their business is to support you and meet your specific needs, no matter the


size.

7. I am just starting my business and don't know exactly what I need to do first. I don't even know the questions to ask to get the information I need! How frustrating! What can you do to help me?

First off, your VA understands your position because with as many entrepreneurial/business endeavors as they have been involved with over the years, they have been there themselves! A typical consultation will consist of a thorough overview of how you came to be where you are. Next, you will have a discussion of short- and long-term goals, and then move to creating a plan that you can implement beginning today! Doesn't that sound manageable?

8. I have an idea to mail a promotional postcard to my client list of over 500 contacts. I don't know where to begin and have too many other demands on my time to learn the process. Will you manage this project from start-to-finish?

Depending on the services offered by your VA, they may possess the expertise to take this project from your hands today and mail or email you a sample of the finished product! Whether it is a mailer or email message with graphics, you will have peace-of-mind in knowing that your capable VA will manage your project to the tiniest detail!

And, if your VA doesn't have expertise in a specific area, s/he will certainly be able to provide a referral to another qualified VA who possesses the skill(s) to perform the service you need.

9. Will you invest about an hour to do some research for me? I just heard of a new product and need to find out more.

Based on long-term affiliations in certain industries and with specific expertise, your VA has access to information that many times is as close as a telephone call! They would be happy to check with their personal sources, as well as tap into the knowledge base of anyone they might know who can help--saving you many hours of research! They can also get online and search the world!

10. I have an idea for a new product, but I need some market research information to decide if this is really the next big trend.

There is a new trend on the horizon in any given moment! Business changes so rapidly to meet the needs of consumers that it is incumbent on us to perform due diligence. Your VA will be happy to assist you by researching new trends or discussing new trends within the industry of their expertise.

As you can see, there are many facets to the Client/VA relationship. As the relationship develops over time, a dynamic grows of mutual respect and support that richly enhances both entrepreneurs.
____________

You have permission to freely distribute this article provided all the text contained herein remains intact.

About the Author

Charlon Bobo is the Founder and Creative Director of Muse works™, a dynamic trend-setting Virtual Assistant enterprise in Southern California that caters to the niche needs of entrepreneurs in the handmade beauty industry. To learn more, please visit Muse works™ and Muse works™ Blog. Contact us at 805.405.4944 or charlon@museworks.org.

 

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