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Calling a Time Out on Sports and War Metaphors
Changing the rules in the middle of the game, moving the goalposts, two-minute drill, no harm/no foul, franchise player, lay up, knockout blow, on the ropes, quarterback, the best defense is a good offense, three-pointer, at the buzzer, brush...
Delegate, Don't Abdicate
One of the key skills for the leaders of growing businesses is to 'get' the distinction between delegation and abdication . Many managers and business leaders fall into one of two extreme categories: They delegate too little and try to do it...
Fire Your Boss! It's the Only Responsible Thing to Do
You may have been raised to think that firing your boss and becoming your own boss is an irresponsible, impulsive, and selfish thing to do. Think again. Firing your boss may be the only responsible action to take if you want to build financial...
Lasers and High-Performance Cutting
When is a balloon not a balloon? When it’s a technical problem, a design challenge, and an inspiration for the development of new and more efficient cutting equipment. EdgeWISE Tools founder Pat Momany — didn’t start out at the high-tech...
Work-from-home Office Policies
It has come to our attention that self-employed people have somehow escaped the burden of "office policies". No longer. Now even work-from-home hermits can revel in the burden of "office policies." (This is part three of a series that began...
 
Going the Extra Mile and Getting Referrals

Successful salespeople have the ability to turn the customers they serve into advocates. They don't directly ask for assistance, they do it by going the extra mile when providing service. It is only natural for satisfied customers to refer their friends and business associates to someone they know they can trust to take good care of them.

Your ability to provide quality service after the sale is critical in developing "lifetime relationships" with your customers. Top salespeople have learned that the key to their success is "service with a smile." They understand that their referrals and follow on business is in direct relationship to the service they render on a daily basis.

Here's how you can do it:

1. Always under promise and over deliver. Develop a reputation for reliability; never make a promise that you can't


deliver.

2. Stay in contact and keep good records. Consider sending a personal note or an article of interest once or twice per year.

3. Pay attention to the small things. Get in the habit of returning phone calls, e-mails and other correspondence quickly.

4. Give your customers a promotional gift. You might want to consider sending them a book, or any gift with your picture and contact information.

5. Establish a feedback system to find out how your customers perceive the quality and quantity of the service you provide.

About the Author

Gordon Goh is author of the free, informative website content of Motivation | Inspiration Tips offering quality useful tips for Motivation

 

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Star Trek Inspirational Posters
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