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A Clear View About the Nature of Home-based Internet Business
Word count: 751 Character width: 60 Resource box: 5 lines ========================================================== A CLEAR VIEW ABOUT THE NATURE OF HOME-BASED INTERNET BUSINESS - by Matthew Eigbe (c) Matthew Eigbe - All Rights Reserved ...

How to Make Own CMS
Every day millions of new web documents emerge on the Internet, and the amount of web management tools is growing simultaneously. These tools are usually referred to as Content Management Systems, CMS for short. If you have a web site and still...

How To Master The Art And Science Of Super Salesmanship In 3½ Minutes Flat!
Dear Friend, You #1 weapon in advertising will always be... Superior Salesmanship. I am not a born salesman. If you know my story, I didn’t even have a word of the English language on my lips when I first moved to North America....

PR: Your 500 Pound Gorilla
What else, for goodness sake, could you as a business, non-profit or association manager, call a heavy-duty helper who does something REALLY positive about the behaviors of those outside audiences of yours that most affect your organization? ...

Scammers Use Better Business Bureau Name To Commit Scams
The Better Business Bureau recently issued a national alert to warn consumers and businesses about two questionable operations that are falsely using the BBB name to scam victims. One business is perpetrating an advance fee loan scam that...

 
Build Confidence & Credibility: First-person Pronouns Get Your Messages Heard


Irritating speech habits destroy our professional credibility. Examples of irritating speech habits are sentences that end with dangling prepositions (Where did you hang your coat at?) and conversations peppered with “ums,” “uhs,” “like,” and other space-filler noises. We’ll be focusing here on another speech habit—one that sends a subtle message to listeners that it’s okay to abdicate responsibility.

How can a mere speech habit keep us from reflecting professionalism while causing us to abdicate responsibility? Let me demonstrate by example. In seminars I conduct around the country, I often ask a question of my clients: What physical manifestations do you personally experience when you find yourself in a tense situation? Generally, the answer to this question is phrased in the following ways:

“You get a tight throat.”


“Your palms get sweaty.”


“Your heart starts to race.”


Now, notice the answers and how they are phrased versus the way the question was asked. In the question I asked for what you personally experience. But the people answering my question have shifted the response away from being about themselves (thus, abdicating responsibility for their feelings) by choosing to use the pronoun “you” in place of “I.” This shift of focus conveys a sense of shifting responsibility because it indicates a refusal to accept what they are experiencing. In this situation, the respondents are essentially suggesting that they are speaking for me and what I experience in these situations rather than speaking for themselves.

In these situations, I realize that the respondents are not intentionally or deliberately saying they are speaking for me. But the subtle shift in pronoun usage shifts the focus away from themselves and on to someone else. And any time we abdicate responsibility for something we're experiencing, we're damaging our professional credibility. We may unintentionally be implying to our listeners that we are refusing to accept responsibility for our actions and responses.

Yikes. You mean accepting or abdicating responsibility is that subtle? Yes, that subtle and that damaging to our credibility.

As professionals, we should be interested in how we represent ourselves in every communication situation. A slight lapse of conscious effort on our part to


communicate clearly and responsibly indicates to our partners in communication that we are shifting responsibility away from ourselves.

How damaging can this truly be? Consider this: we tend to model the behaviors and patterns of those we communicate with and who we respect. We hear clearly the words they use, and we watch their body language to see if it matches the message (but that’s a different article). Those who are in communication with us do the same thing.

When asked a pointed question—such as, What physical manifestations do you personally experience when you find yourself in a tense situation?—the response we give conveys whether we’re willing to accept responsibility for our behavior and responses. If our subordinates sense that we are abdicating responsibility, they in turn may take it as acceptable behavior when they are asked challenging questions. Likewise, we never want to unintentionally send a message to our supervisors that we are attempting to avoid responsibility.

The consequences of an unguarded communication moment are enormous. Professionals who have attained high-level positions in their organizations rarely abdicate responsibility. When they do, they incur severe consequences for their actions. When we keep the larger picture—and the more costly consequences—in mind, it becomes easier to see that we can never let our guards down when it comes to communicating professionally. We must constantly be aware of how each word we choose reflects our beliefs about ourselves and our responsibility in the matters at hand.

Ensuring that we are accepting responsibility with our words as well as with our actions will help us protect our professional credibility. And there’s another advantage: we’ll be modeling the behavior we want from others, encouraging them to accept responsibility for themselves.

Copyright © 2003 Tracy Peterson Turner, Ph.D. All rights reserved.

Dr. Tracy Peterson Turner works with organizations that want to turn their managers into leaders and with leaders who want to get their messages heard. She is an expert in both written and verbal communication and conducts presentations and workshops to help individuals and corporations meet their communication goals.


Tracy@Mgr-Impact.com


 

Language Tools
Translation of text and web pages between English and several European languages.
www.google.com
 
Language - Wikipedia, the free encyclopedia
Gestures are a part of human language too. Some invented human languages have ... In human languages, the symbols are sometimes known as lexemes and the ...
en.wikipedia.org
 
English language - Wikipedia, the free encyclopedia
Estimates about second language speakers of English vary greatly between 150 million ... Distribution of first-language native English speakers by country ...
en.wikipedia.org
 
Free Translation and Professional Translation Services from SDL ...
SDL International is the world's number 1 provider of free and professional language translation services for websites and documents.
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AltaVista - Babel Fish Translation
Select from and to languages, Chinese-simp to English, Chinese-trad to English, English to Chinese-simp, English to Chinese-trad, English to Dutch ...
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yourDictionary.com • Comprehensive and Authoritative Language Portal
Comprehensive index of on-line dictionaries in more than 200 different languages. Includes an index of on-line grammars, word of the day by email, ...
www.yourdictionary.com
 
iLoveLanguages - Your Guide to Languages on the Web
The Human-Languages Page is a comprehensive catalog of language-related Internet resources. The over 1900 links in the HLP database have been hand-reviewed ...
www.ilovelanguages.com
 
AltaVista - Babel Fish Translation
AltaVista Babel Fish provides the online text and web page language translation! ... Select from and to languages, Chinese-simp to English, Chinese-trad to ...
world.altavista.com
 
BBC - Languages - Homepage
Learn French, Spanish, German, Italian and other languages with the BBC. Start up with our courses or brush up with our audio magazines.
www.bbc.co.uk
 
Online Dictionaries and Translators
online dictionaries that assist in the conversion from one language to ... If the dictionary only translates from one language to another you will see this ...
www.word2word.com
 
The Klingon Language Institute
Nonprofit organization offers language tutorials, related merchandise, mailing list and membership information.
www.kli.org
 
MARC Code List for Languages
MARC Code List for Languages prepared by the Library of Congress Network Development and MARC Standards Office.
www.loc.gov
 
Python Programming Language -- Official Website
Home page for Python, an interpreted, interactive, object-oriented, extensible programming language. It provides an extraordinary combination of clarity and ...
www.python.org
 
SYSTRAN Language Translation Technology
Machine translation products. Free online translation available (the engine used by Altavista's Web translator) - English to French, German, Italian, ...
www.systransoft.com
 
Project MUSE - Language
Language, the official journal for the Linguistic Society of America, ... Edited by Brian Joseph , Language serves a readership of over 7000 and has been ...
muse.jhu.edu
 
Learn a Language :: English, Spanish, German, Italian, French ...
English language courses online: e-learning, learn English online, ... English language learning events,news, conferences, workshops and seminars ...
www.edufind.com
 
Parlo - Welcome to Parlo - learn to speak a new language.
Parlo helps you learn English, French, Spanish and other languages with free online courses, music, a magazine, flash cards, chat rooms, message boards and ...
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PHP: Hypertext Preprocessor
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Ethnologue, Languages of the World
Home page of ethnologue.com, a searchable database of language resources.
www.ethnologue.com
 
Language Log
Weblog run by University of Pennsylvania phonetician Mark Liberman, with multiple guest linguists.
itre.cis.upenn.edu
 
 

 

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