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Are You Hearing Everything Your Customer, Peer, Boss, Supplier Isn't Saying?
Only 7% of what we say is verbal! The other 93% is nonverbal! How do you think Dr. Phil got his start? Reading the nonverbal communication of prospective jurors as a jury consultant. And that's why he's not afraid to call someone on a lie on his...
Do You Have an Exclusive Market Segment?
You do if you’re a business, non-profit or association manager with important external stakeholders whose behaviors affect your department, division or subsidiary the most.
In your own best interests, here’s what you’d better be doing about...
How to Pick a Winning Business Name
How to Pick a Winning Business Name By: Ashish Monga What’s in a name? Think of your business name as an external mask for your business. If it’s something your target audience like, they would consider checking it, if they don’t, in most cases...
Offshore This!
So I call my telephone company and someone picks up 15,000 miles away. I asked the rep where she's from. She said, “I am from Mary-Land sir. How may I give you excellent service today?” The accent was… American... in a high society 19th century...
PR: Your 500 Pound Gorilla
What else, for goodness sake, could you as a business, non-profit or association manager, call a heavy-duty helper who does something REALLY positive about the behaviors of those outside audiences of yours that most affect your organization?
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Cross Cultural Communication needs...
Within the business context, cross cultural communication refers to interpersonal communication and interaction across different cultures. This has become an important issue in our age of globalisation and internationalisation. Effective cross cultural communication is concerned with overcoming cultural differences across nationality, religion, borders, culture and behaviour.
Cross cultural communication is critical to the business world. The diversity of people in cities and countries means an element of cross cultural communication will always be needed whether it is between staff, colleagues, customers or clients. Awareness of cultural differences can favourably impact the success of a business. Improved staff interaction, better customer relations and effective client management are all areas that will reap benefits through cross cultural understanding.
Although cross cultural communication competency can only be truly achieved through cross cultural awareness training, language acquisition, foreign travel and cultural immersion there are some guidelines that can enhance your cross cultural communication skills.
Cross Cultural Communication needs …Listening Skills
Although emphasis usually lies on being a competent speaker, listening is a key skill that many business personnel do not exercise enough. For cross cultural communication, attentive listening is critical to be able to understand meanings, read between the lines and enable to empathise with the speaker.
Cross Cultural Communication needs…Speaking Skills
Listening and speaking must work in tandem for effective cross cultural communication. Speaking well is
not about accent, use of grammar and vocabulary or having the gift of the gab. Rather, cross cultural communication is enhanced through positive speech such as encouragement, affirmation, recognition and phrasing requests clearly or expressing opinions sensitively.
Cross Cultural Communication needs… Observation
Large amounts of cross cultural information can be read in people’s dress, body language, interaction and behaviour. Be aware of differences with your own culture and try to understand the roots of behaviours. Asking questions expands your cross cultural knowledge.
Cross Cultural Communication needs… Patience
Man has been created differently and we need to recognise and understand that sometimes cross cultural differences are annoying and frustrating. In these situations patience is definitely a virtue. Through patience respect is won and cross cultural understanding is enhanced.
Cross Cultural Communication needs …Flexibility
Flexibility, adaptability and open-mindedness are the route to successful cross cultural communication. Understanding, embracing and addressing cross cultural differences leads to the breaking of cultural barriers which results in better lines of communication, mutual trust and creative thinking.
Following these five cross cultural communication needs will allow for improved lines of communication, better cross cultural awareness and more successful cross cultural relationships.
Neil Payne is Director of London based cross cultural communication consultancy http://www.kwintessential.co.uk
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Language Tools |
Translation of text and web pages between English and several European languages. |
www.google.com |
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Language - Wikipedia, the free encyclopedia |
Gestures are a part of human language too. Some invented human languages have ... In human languages, the symbols are sometimes known as lexemes and the ... |
en.wikipedia.org |
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English language - Wikipedia, the free encyclopedia |
Estimates about second language speakers of English vary greatly between 150 million ... Distribution of first-language native English speakers by country ... |
en.wikipedia.org |
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Free Translation and Professional Translation Services from SDL ... |
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AltaVista - Babel Fish Translation |
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yourDictionary.com • Comprehensive and Authoritative Language Portal |
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iLoveLanguages - Your Guide to Languages on the Web |
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AltaVista - Babel Fish Translation |
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world.altavista.com |
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BBC - Languages - Homepage |
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Online Dictionaries and Translators |
online dictionaries that assist in the conversion from one language to ... If the dictionary only translates from one language to another you will see this ... |
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The Klingon Language Institute |
Nonprofit organization offers language tutorials, related merchandise, mailing list and membership information. |
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MARC Code List for Languages |
MARC Code List for Languages prepared by the Library of Congress Network Development and MARC Standards Office. |
www.loc.gov |
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Python Programming Language -- Official Website |
Home page for Python, an interpreted, interactive, object-oriented, extensible programming language. It provides an extraordinary combination of clarity and ... |
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SYSTRAN Language Translation Technology |
Machine translation products. Free online translation available (the engine used by Altavista's Web translator) - English to French, German, Italian, ... |
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Project MUSE - Language |
Language, the official journal for the Linguistic Society of America, ... Edited by Brian Joseph , Language serves a readership of over 7000 and has been ... |
muse.jhu.edu |
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Learn a Language :: English, Spanish, German, Italian, French ... |
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PHP: Hypertext Preprocessor |
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Ethnologue, Languages of the World |
Home page of ethnologue.com, a searchable database of language resources. |
www.ethnologue.com |
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Language Log |
Weblog run by University of Pennsylvania phonetician Mark Liberman, with multiple guest linguists. |
itre.cis.upenn.edu |
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