|
|
|
Buying A Business
Buying a business in today’s economic climate requires that you, the buyer, be on the ball, with regard to business basics. This economic climate, as far as businesses are concerned, is a sellers market. With the corporate downsizing, economic...
Email Etiquette IV
Further to my previous issues this subject continues - part IV. This month I'll share on Blind Carbon Copy (BCC) field and the use of backgrounds for your emails. The use of Bad language in emails will also be mentioned.
Many people do not...
How To Master The Art And Science Of Super Salesmanship In 3˝ Minutes Flat!
Dear Friend,
You #1 weapon in advertising will always be...
Superior Salesmanship.
I am not a born salesman.
If you know my story, I didn’t even have a word of the English language on my lips when I first moved to North America....
Microsoft Great Plains Middle East - Arabic Language Support
Microsoft Business Solutions reaches out to the Middle East market
Microsoft Business Solutions Great Plains is marketed for mid-size companies in North America, Europe, Asia Pacific, as well as in Middle East.
One of the strengths...
What Are Internet Radio Hosts Looking For In Their Guests?
Copyright 2005 Black Butterfly Press
http://www.maxinethompson.com
As an Internet Radio Host of On The Same Page on www.voiceamerica.com, over the past three and a half years, I have interviewed such illustrious guests as Haki Madhubuti of...
|
|
| |
|
|
|
|
|
|
Customers - What They Really Want - 6 Secrets of Customer
What customers really want can be divided into two areas.
Firstly - they want the core service of your business to
meet their needs. They expect your product or service to
work.
If you say you're a plumber, then the customer expects you
to fix their leaking pipe. If you say you're an accountant,
then they expect you to resolve their tax details.
They also expect your product or service to represent value
for money.
If I buy an expensive pair of winter boots I expect them to
keep out the cold and wet and also look good. Naturally if I
was to buy a cheaper pair I wouldn't expect them to last as
long.
Customers expect your after-sales service to be efficient.
If my new winter boots start to leak when I wear them for
the first time, then I expect the shop to replace them
immediately.
However, none of this will make customers loyal or cause
them to tell others how good you are. They take this core
service as a given. You wouldn't see me running around
telling people that my new winter books didn't leak.
This is the Second and most important point -
What customers really - really - really want and what will
make them loyal to your business and say wonderful things
about you to other people are:
1 Warm and friendly responses - When customers make contact
with you face to face or over the telephone, they want a
warm response. It can still be businesslike but you and your
people need to look and sound - friendly and likeable.
(This may all sound like common sense to you but think about
these factors the next time you're a customer and ask
yourself if the're happening to you. Then ask yourself if
your customers or clients are experiencing this from you and
your people)
2 They want to feel important - They know that you have lots
of other customers and clients but they just love it when
you make them feel special.
3 They want to be listened to - Customers often get the
impression that the person dealing with them is not really
listening. You must keep working on your listening skills.
Keep good eye contact with people and concentrate on what
they're saying. Keep and open mind and resist the temptation
to jump in with an answer.
It's also important to show that you're
listening. Open body
language and head nods when face to face - lots of Uh - Hu's
when over the phone.
4 Someone to know their name - A persons name is one of the
sweetest sounds they'll ever hear. If you use a customers
name when you talk to them, it indicates that you recognise
them as and individual. Don't use it too often as it can
become irritating, but definitely at the start and the end
of a conversation.
5 Flexibility - Customers hate to hear the word "No" or "it
can't be done." It's not always possible to say "Yes" to a
customer or do exactly what they want; however, it is
important to be as flexible as you can.
Tell customers what you can do not what you can't.
6 Recovery - When things go wrong, customers want you to
solve their problems quickly. They don't want to hear
excuses or who's to blame or why it happened, they just want
it fixed fast.
Customers will often judge the quality of your service by
the way you recover. They will even forgive your mistakes if
you recover well.
Say, for example, you served a meal that wasn't cooked
properly or wasn't hot enough. You would need to apologise,
assure the customer it will be fixed and then do it quickly.
Then tell the customer that they won't be charged for the
main course or give them some wine or a free desert. Then,
when that customer talks about your restaurant, they'll tell
people - "There was a small problem initially but when I
pointed it out, they really moved themselves and they
couldn't have been more apologetic."
Don't be afraid when something does go wrong; it's often a
great opportunity to show customers just how great your
service really is.
Overall, customers just want to feel good. They want to feel
better after they've dealt with you or anyone in your
business, than they did before. If you can create that
feeling, then you're well on the way to - giving customers
what they REALLY want
About the Author
Discover how you can generate more business without having
to cold call!
Alan Fairweather is the author of "How to get More Sales
without Selling" This book is packed with practical things
that you can do to – get customers to come to you .
Click here now
http://www.howtogetmoresales.com
|
|
|
|
|
| Language Tools |
| Translation of text and web pages between English and several European languages. |
| www.google.com |
|
| Language - Wikipedia, the free encyclopedia |
| Gestures are a part of human language too. Some invented human languages have ... In human languages, the symbols are sometimes known as lexemes and the ... |
| en.wikipedia.org |
|
| English language - Wikipedia, the free encyclopedia |
| Estimates about second language speakers of English vary greatly between 150 million ... Distribution of first-language native English speakers by country ... |
| en.wikipedia.org |
|
| Free Translation and Professional Translation Services from SDL ... |
| SDL International is the world's number 1 provider of free and professional language translation services for websites and documents. |
| www.freetranslation.com |
|
| AltaVista - Babel Fish Translation |
| Select from and to languages, Chinese-simp to English, Chinese-trad to English, English to Chinese-simp, English to Chinese-trad, English to Dutch ... |
| babelfish.altavista.com |
|
| yourDictionary.com • Comprehensive and Authoritative Language Portal |
| Comprehensive index of on-line dictionaries in more than 200 different languages. Includes an index of on-line grammars, word of the day by email, ... |
| www.yourdictionary.com |
|
| iLoveLanguages - Your Guide to Languages on the Web |
| The Human-Languages Page is a comprehensive catalog of language-related Internet resources. The over 1900 links in the HLP database have been hand-reviewed ... |
| www.ilovelanguages.com |
|
| AltaVista - Babel Fish Translation |
| AltaVista Babel Fish provides the online text and web page language translation! ... Select from and to languages, Chinese-simp to English, Chinese-trad to ... |
| world.altavista.com |
|
| BBC - Languages - Homepage |
| Learn French, Spanish, German, Italian and other languages with the BBC. Start up with our courses or brush up with our audio magazines. |
| www.bbc.co.uk |
|
| Online Dictionaries and Translators |
| online dictionaries that assist in the conversion from one language to ... If the dictionary only translates from one language to another you will see this ... |
| www.word2word.com |
|
| The Klingon Language Institute |
| Nonprofit organization offers language tutorials, related merchandise, mailing list and membership information. |
| www.kli.org |
|
| MARC Code List for Languages |
| MARC Code List for Languages prepared by the Library of Congress Network Development and MARC Standards Office. |
| www.loc.gov |
|
| Python Programming Language -- Official Website |
| Home page for Python, an interpreted, interactive, object-oriented, extensible programming language. It provides an extraordinary combination of clarity and ... |
| www.python.org |
|
| SYSTRAN Language Translation Technology |
| Machine translation products. Free online translation available (the engine used by Altavista's Web translator) - English to French, German, Italian, ... |
| www.systransoft.com |
|
| Project MUSE - Language |
| Language, the official journal for the Linguistic Society of America, ... Edited by Brian Joseph , Language serves a readership of over 7000 and has been ... |
| muse.jhu.edu |
|
| Learn a Language :: English, Spanish, German, Italian, French ... |
| English language courses online: e-learning, learn English online, ... English language learning events,news, conferences, workshops and seminars ... |
| www.edufind.com |
|
| Parlo - Welcome to Parlo - learn to speak a new language. |
| Parlo helps you learn English, French, Spanish and other languages with free online courses, music, a magazine, flash cards, chat rooms, message boards and ... |
| www.parlo.com |
|
| PHP: Hypertext Preprocessor |
| PHP is a server-side HTML embedded scripting language. It provides web developers with a full suite of tools for building dynamic websites: native APIs to ... |
| www.php.net |
|
| Ethnologue, Languages of the World |
| Home page of ethnologue.com, a searchable database of language resources. |
| www.ethnologue.com |
|
| Language Log |
| Weblog run by University of Pennsylvania phonetician Mark Liberman, with multiple guest linguists. |
| itre.cis.upenn.edu |
|
|