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Informative Articles

Create a Positive, Upbeat, "Can-Do" Workforce and Dazzle the Customer with Your Caring!
Given the choice of dealing with a positive, upbeat employee with a "can-do" attitude or dealing with a disgruntled, distracted, uninterested one, which would you choose? No contest. Customers always want the best experience possible; they want...
How to Protect Yourself & Your Business
As a business owner, you already know how important it is for your customers to feel safe about doing business with you. After all, if a customer even suspects he may not receive everything he was promised, then chances are he's taking his business...
Narcissism in the Boardroom
The perpetrators of the recent spate of financial frauds in the USA acted with callous disregard for both their employees and shareholders - not to mention other stakeholders. Psychologists have often remote-diagnosed them as "malignant,...
PR Still a Mystery to Some
Unfortunately, there are managers who define public relations by its applications. Which explains neither its underlying strengths nor what PR is all about. The casual observer is left with a confusion of tactical, application-oriented...
Present Your Message with Power and Pizzazz
If you’re ready to kick your career or business up to the next level, then make it a goal to become a powerful presenter. People view savvy communicators as being more capable, intelligent, and knowledgeable than those individuals who have...
 
Top Ten Ways to Improve Your Communication Skills

1) Listen without judgment. The key to good communication is listening well. Save your judging for later after you have heard and understood what was said.

2) Listen with the willingness to be swayed to the other person's opinion. No obligation to actually being swayed, but stay open to the option.

3) Listen without thinking about what you will say next. Take time before you respond.

4) Do not be invested in being right. Being right is not the point. If you must be right, you are not able to listen nor communicate because you have set up a barrier already. If you are always right that means the other person is always wrong. That cannot be true.

5) If your mind wanders, ask for repetition. We all are subject to distraction. Try to stay focused.

6) In all cases repeat back what you heard and ask if it is correct.

7) Listen to yourself. Find quiet moments and pay attention to what you are hearing from yourself. Does your body tighten up about certain issues. Body language is not something


to read only in
other people.

8) Say it honestly, but with consideration for the listener's feelings. Be polite, respectful and sincere.

9) Understand and acknowledge that most things are not black or white, but somewhere in a gray area. Get comfortable with gray.

10) Have integrity and build trust. Don't say what you don't mean. Don't promise what you won't or can't fulfill. Follow through with any committments you make.

Good listening skills take practice. Specific coaching may be necessary if you find you have communication issues with your boss, colleagues, subordinates, partners or personal relationships.

About the Author

Dorene Lehavi, Ph.D. is principal of Next Level Business and Professional Coaching. She coaches Professionals and Business Partners and teaches teleclasses on techniques to break through barriers to the next level. Dr. Lehavi offers a complimentary coaching session so you can experience how coaching can work for you. Visit http://www.CoachingforYourNextLevel.com

 

Language Tools
Translation of text and web pages between English and several European languages.
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Free Translation and Professional Translation Services from SDL ...
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MARC Code List for Languages prepared by the Library of Congress Network Development and MARC Standards Office.
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Python Programming Language -- Official Website
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SYSTRAN Language Translation Technology
Machine translation products. Free online translation available (the engine used by Altavista's Web translator) - English to French, German, Italian, ...
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Project MUSE - Language
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Ethnologue, Languages of the World
Home page of ethnologue.com, a searchable database of language resources.
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Language Log
Weblog run by University of Pennsylvania phonetician Mark Liberman, with multiple guest linguists.
itre.cis.upenn.edu
 
 

 
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