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6 Steps to Effective Management During Change
Take the pain out of gain and decrease the upheaval surrounding change by following six commonsense steps to effective management.
Step 1: Establish Objectives
The process must begin with a clear and detailed statement of objectives and...
How to Build Extreme Customer Service from the Inside Out
“How to Build Extreme Customer Service from the Inside Out” Marilyn Manning, Ph.D., Speaker “Always do right. This will surprise some and astonish the rest”, Mark Twain “Thousands of businesses will be shaken and even shattered by their inability...
Leadership - A Perspective From Tao
Tao Te Ching said to be written by Lao Tzu during the period of warring states in china around the second century B.C.; a compilation of Chinese philosophy dating back to 6th century B.C. or even earlier, is a profound philosophical work with many...
Not Getting the Support or Buy-In You Want? Try a little empathy!
"It’s not who is right, but what is right, that is of importance." Thomas Huxley "An open ear is the only believable sign of an open heart." David Augsburger "A human being is a part of the whole called by us universe, a part limited in time and...
TR Cutler’s PR Checklist for Manufacturers Proves Critical
Ranked as the nation’s leading manufacturing journalist and an editor, TR Cutler (www.trcutlerinc.com) has issued a PR Checklist for manufacturers. Cutler tells the extraordinary stories of manufacturers. According to Cutler, “There are great...
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Leadership: Wisdom of the Ages
If you gather 100 experienced leaders together to share with you their most important secrets for success, you probably wouldn’t hear a lot of academic theory or jargon. Instead, this is a good idea of what you’d hear:
1) Put ethics first.
If you make unethical decisions for short-term gain, you will lose in the end. Let your principles guide you in the many decisions you must make regarding business practices and people. You will regret it if you don’t.
2) Surround yourself with the best people you can find.
If you are able to attract the brightest, most dedicated, most talented people, they will move your organization forward. Leverage their skills, ideas and creativity… your people are your greatest asset.
3) Show your staff you value them personally.
Research shows the personal relationship with a direct manager is the key for retaining your best and your brightest. Don’t ever withhold your praise. Tell them why you value them and recognize their contributions.
4) Be trustworthy.
Be fair in your dealings with
others. Don’t show favoritism. Remember you must always walk your talk. Your actions speak louder than your words. Don’t ask others to do what you can’t or won’t do. You can’t lead if others don’t trust you.
5) Develop Win-Win-Win Solutions.
Your company will only grow if you can provide valuable services that help your clients succeed. In the meantime, you must help your staff achieve their goals, and the organization must grow. A win-win-win approach means you create solutions and services that support the best interests of your client, your staff and your company. If one of these elements is missing, your business won’t grow. Don’t try to shortchange one element to the benefit of the other.
About the Author
Susan Cullen is President of Quantum Learning Solutions, Inc., based in New Jersey. She has over 15 years experience in Organizational Development and is considered an expert in the use of blended learning methodologies for lasting organizational change. For more information go to http://www.quantumlearn.com or you can reach us at (800) 683-0681.
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