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“Getting Back to Basics: A Customer Service Tale”
“Getting Back to Basics: A Customer Service Tale” By: Joy Fisher-Sykes One hot summer day my daughter and I ventured to our local craft store with one mission in mind – purchase velvet covered coloring panels called fuzzy boards. Little did we...
PayPal Dedication Can Leave Your Business Exposed!
To many web users, PayPal is not the kind of pal they had envisioned when starting their online business. Long on track history but overwhelmingly unpopular among merchants and buyers one is left to wonder why PayPal has continued to grow.
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The Magic of Change
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Tips on Boosting Small Biz Profits
No matter what stage your small business is in, one thing is for sure: money matters! If you are in a slump, the fastest way to jump-start your sales is to reach out and touch as many people as possible using your unique talents and gifts. These ten...
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ADVICE CAN BE FISHY
Some years ago, while Jon was shining shoes in the shop, a customer was giving him business advice. Since the man is retired from a rather successful business, I was pleased that Jon listened. However, the conversation reminded me of how easy it is to take too much advice.
I heard of a man who opened a fish market but was having little success. A friend stopped in and asked how things were going.
“Not well," the entrepreneur replied. "Well, I can understand that," the friend said. "You don't even have a sign advertising your business. How do you expect to get customers if they don't even know you're here? Get a sign.”
This seemed like good advise. So the merchant hung up a big sign: FRESH FISH SOLD HERE TODAY."
After a while, business improved. Then someone walked in and said, "I've been wondering why you have TODAY on your sign. Obviously, it's today and not tomorrow." So, the man decided that the customer was right and painted over "today."
Before long, someone else came in and said that the word FRESH seemed unnecessary, since obviously he, being a
man of integrity, wouldn't sell old fish. So, off came "fresh."
Next, someone said the words SOLD HERE seemed unnecessary, since it was obvious he wasn't in business somewhere else.
So, all that remained was FISH.
Then in walked a customer and announced, "I smelled your fish three blocks away. Isn't that advertising enough?”
So, that was the end of the sign.
Several months later, the man was bemoaning his business woes. "Well, what do you expect?" a friend remarked. "You don't even have a sign!"
BARBER-OSOPHY: Most successful people have a knack for knowing who to listen to.
Copyright 2004, Sumerlin Enterprises.
Permission is granted for you to copy this article for distribution as long as the above copyright and contact information is included. Please reference or include a link to www.barber-osophy.com.
About the Author
Terry L. Sumerlin, known as the Barber-osopher, is the author of "Barber-osophy," is a columnist for the San Antonio Business Journal and speaks nationally as a humorist/motivational speaker.
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