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Exceptional Customer Service Starts With Your Executive Team
According to a new survey carried out by Alliance & where ID_NUM=9270; Leicester, one in five small business owners view tax as their greatest concern. The Chancellor has announced in his last budget that companies with profits below 10,000...
FileNet and Other Collaborative Solutions
In the midst of the bustle and shuffle of the collaborative whirlwind of documents, drafts, e-mails, and electronic documents that is 21st century business, it is important to evaluate the best collaborative software suites available on the market...
Get Rid Of The Clutter
You really can have a successful business and a great life. Often we get caught up in growing our business or climbing the corporate ladder that we put our personal lives on hold. Rather than filling up your calendar with work, organizations,...
Maximize Your Chances of Qualifying for a Great Mortgage Loan Deal
Most mortgage loan advertisements promise rock-bottom interest rates, low down payments, and virtually guaranteed approval within just a few days. But for many prospective homeowners, the trip from advertising promises to “sign-on-the-dotted-line”...
Should You Use a Lease/Purchase (Rent to Own) Approach to Sell or Rent Your Home?
Have you ever dealt with bad renters? Late payments? Stains on the carpet? Calls late at night about a stopped toilet? Sometimes being a Landlord is not a fun game, especially when you have a nice home and bad tenants.
Have you taken advantage...
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Are Your Meetings MINM or JAM?
When people come to your meetings, do they say "this is a meeting I never miss" ( MINM) or do they say "this is just another meeting." (JAM)
Unproductive meetings gobble up an estimated 20% of corporate payrolls, throwing away $420 billion a year. American business people engage in an estimated 11 million meetings every workday. The average American executive spends 17 hours a week in meetings and more than 6 hours preparing. At an average salary of $45,000, more than $18,000 per executive is spent in meetings. Before you call another meeting, ask yourself:
·what's the outcome I want from this meeting? The more people know what "deliverables" should come from the meeting, the more focus you can bring to the conversations.
·is there a more effective way of getting the results without a meeting?
·who REALLY needs to be involved?
·when is the optimum time to have it and what time limit shall I set?
Sounds silly, but agendas make a huge difference. And forget 'old business". Who ever got excited about starting a meeting with "old business"! If it has relevancy to current situations, it is not "old"-it is pressing business.
The skills of running an effective meeting can easily be learned. These skills involve gatekeeping (i.e. making sure that one person does not monopolize the meeting), summarizing the points, calling for a decisions, establishing protocols, and keeping discussion on track.
However, there are times when one needs someone else to conduct a
meeting. The more emotion that is connected to a meeting, the more complex the issues, the more it behooves you to consider using a facilitator. A wise facilitator creates a setting that makes it "safe" for people to speak their truth. A facilitator creates a process around whatever is the desired outcome of the meeting and can hold people to the task.
When I have been brought in to facilitate, I make it a practice of interviewing the participants beforehand and creating a composite of the various "common threads" of concern. In this fashion, no one person is singled out and the meeting can get down to the important elements. Likewise, as an external facilitator, I have no political agenda or job security hanging in the balance. Thus, it frees me to focus totally on helping the participants reach their outcome. Time is the most precious commodity we have. Time-wasting meetings constitute the greatest theft of all. Conduct them well and judiciously and you'll hear people say, "We've got to START meeting like this!".
© 2000 by Eileen McDargh. All rights reserved. Reprints must include byline, contact information and copyright.
About the Author
Eileen McDargh, CSP, CPAE, is an international speaker, author and seminar leader. Her book ‘Work for A Living and Still Be Free to Live’ is also the title of one of her most popular and upbeat programs on Work/Life Balance. For more information on Eileen and her presentations, please call 949-496-8640 or visit her web site at http://www.eileenmcdargh.com.
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