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New "Goodies" At Google
Copyright 2005 Jim Edwards
Search giant, Google.com, recently expanded their reach yet again by offering new and expanded services going far beyond simply searching the Internet for relevant information.
Jumping on a growing bandwagon already...
WILL THE REAL YOU PLEASE STAND UP? How To Prevent Identity Theft
WILL THE REAL YOU PLEASE STAND UP? How To Prevent Identity Theft Every day, nearly 1,400 Americans are victims of identity theft. It can take anywhere from two to four years to straighten out the nightmare, and the average victim will invest...
You Are Weird!
I have decided that you are weird. But, don't worry... it's a good thing! ;-)
Please, let me explain... I promise there's a great marketing lesson in here somewhere... ;-)
Throughout my life, I've been called "weird" on more than...
You Can't Please Everyone
Are you trying to be all things to all people? You can't do it. If you're going to make a living on the Information Super Highway, or in any venture, you have to decide who you are. If your potential customers don't know who you are, how do you...
Your Worst Enemy To Successful Investing - The Media
How do you make your investment decisions and where do you get your information? If you're like most of the people I know, you look to the experts.
That's fine, however it's important to be aware that for every expert, there's an opinion...
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Customer Retention with a Personal Touch
Personal contact with customers is a crucial element in the success of any new business – and it’s one of the most common casualties of growth. As a company grows, the president tends to fade away into his or her office. That can lead to loss of leverage right at the point when a company is starting to take off and needs it most.
The danger is that the company can become just another faceless entity that the customer deals with every day. This danger increases in this era of reliance on computers to handle communications with customers. Think about instituting a policy of sending a personal thank-you note to each customer. It’s not that difficult to do if you stick with it. Just sit down one evening per week and work through your list of customer contacts from the previous week.
Savvy companies will track customer contacts in their contact-management databases, but you can get away with keeping a simple Excel spreadsheet of all thank-you cards sent. Trust me, your customers will not forget it!
To really kick the personal touch into gear, spend one day per month doing nothing but making “courtesy” calls to your existing customers. Don’t have any plans to do real business – just call to say hello. Your clients will be pleased and astounded that
you took the time just to check in. To ready your mind to play the role of friend rather than business associate, make the calls from home that day.
Really any little thing that you can do to make your customers feel that you remember them and care about them is priceless. I have a particular customer that mentioned to me one day that she was a tremendous Ray Charles fan. Months later when Ray passed away, I sent her a little note of condolence. I don’t think she will ever forget that gesture. She later told me that I was the only one who mentioned anything to her that day. She had been feeling like nobody knew or cared until she received my note.
What opportunities to make personal contact with clients are you missing each day? Sure, it’s easy to use convenient excuses like “I just don’t have the time,” or “I’ll get to it next week.” Just remember how much more difficult and time-consuming it is to find a new client rather than to keep a current one.
In the end, taking time to keep in contact with your customers will pay a lifetime of dividends both personally and professionally.
About the Author
Tony Valle is owner of Promethius Consulting, LLC, a unique web-design and marketing firm. Learn more at http://www.promethius.com
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