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10 Secrets to Get Your Press Release Noticed
It’s difficult enough running the day-to-day aspects of a business, let alone trying to drum up new business as you go. But according to Shannon Cherry, APR, even if you have additional staff helping to get the word out about your products and...
HOW TO SUCCESSFULLY LAUNCH A NEW BUSINESS
Every week I talk with business owners who tell me how excited they are about their new product, service or business opportunity. Usually, their comments include something like, "Everybody needs it. I know I'm going to make a lot of money with...
Merchant Accounts - How to save money
Your business is successful, but now your ready to take it to the next level and begin accepting credit card transactions, or you have already taken this step but your feeling that your merchant account provider has high fees and your not sure...
POINT BLANK
This is no joking matter; There are NO Get Rich Quick Schemes, Easy Way Outs, or Money For Nothing "opportunities" that actually work. Starting a Business and Marketing it primarily on the internet is one of the most serious decisions any ONE...
Ten Ways To Improve Your Customer Service
Here's some simple yet POWERFUL ideas on how to improve your customer service. Nothing can do more for a business than having "happy customers".
1. Stay in contact with customers on a regular basis. Offer them a free e-zine subscription. Ask...
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Effective Time and Records Management Means Maximized Profitability
Of all the concerns in today's fast-paced business world, time-
management has to be among the most crucial. The smallest error
in our records can throw off the timing of your entire day, or
worse yet, lose us an important possible sale. As entrepreneurs,
we strive to stay on top of things, running our businesses with
maximum efficiency. Old fashioned schedule management can be time
consuming and frustrating, and can actually cost us profits.
There are several ways to streamline your scheduling and
records management system to make your business more efficient.
Here are just a few suggestions to help you get started.
The first and most crucial element of schedule management is
ensuring that you have quick access to your records at all times.
In a busy work environment you need to know exactly who you're
seeing, when you're seeing them, and why you're seeing them. This
enable you to always be ready for your clients. An effective
system keeps you well informed, eliminating time wasted in asking
repeat questions to establish client needs. Maximizing your
efficiency while with a client is crucial for enhanced
profibility.
Another effective schedule management technique to ensure greater
customer efficiency is to always book your client's next
appointment while they are still with you for their current one.
It is far easier to reschedule someone for a haircut or doctor's
visit while they are present, than to try to track them down after they've
left. Be proactive about your booking, and then use a reminder system,
either through email, phone, or post, to remind your clients that they've
made the appointment.
Also important in scheduling and record-keeping is maintaining
past service records. If you have quick access to a client's past
record, you'll know what services they've used in the past and
what they may be due for. With this information you can turn the
appointment to your advantage by re-selling the client a service
they may have used in the past, or even cross-selling any services
that they might not have taken advantage of.
In addition to maximizing your efficiency while you are with your
client, there are several ways to increase your productivity while the
client is away. By effectively managing your client records you can maximize
your time efficiency and increase profits as well.
Schedule a regular time for reviewing your client records.
Scrutinize your books to see which clients have not been in for a
visit who perhaps should have been. In an industry that offers
regular service, (say a lube shop or a dentist's office) this is a great
way to keep up on who needs an oil change or a teeth-
cleaning. Once you see who is due for service, a simple call to
the customer can make an easy sale.
Also, review your records so you can keep track of clients who
frequently miss or cancel appointments. If there are too many of
these, consider introducing a fee for cancellation or no- show, or simply
drop the customer from your clientel. This is an excellent
way to make sure that you're being compensated for your valuable
time.
Staying on top of your record and scheduling needs is crucial to
success. By applying these simple techniques to your systems you
will find your time being used more and more efficiently, and .
with heightened efficiency comes greater customer satisfaction and greater
profits.
Harry Selent is the founder and president of Selent and
Associates in Punta Gorda, Florida. His corporation has just
released a top of the line scheduling/record-keeping software
called ScheduleVIEW. For more information visit
http://www.scheduleview.com, or contact Harry directly. Phone
1-941-255-3126, Fax: 1-941-743-5868, mailto:harry@scheduleview.com
by Harry Selent
http://www.scheduleview.com
Of all the concerns in today's fast-paced business world, time-
management has to be among the most crucial. The smallest error
in our records can throw off the timing of your entire day, or
worse yet, lose us an important possible sale. As entrepreneurs,
we strive to stay on top of things, running our businesses with
maximum efficiency. Old fashioned schedule management can be time
consuming and frustrating, and can actually cost us profits.
There are several ways to streamline your scheduling and
records management system to make your business more efficient.
Here are just a few suggestions to help you get started.
The first and most crucial element of schedule management is
ensuring that you have quick access to your records at all times.
In a busy work environment you need to know exactly who you're
seeing, when you're seeing them, and why you're seeing them. This
enable you to always be ready for your clients. An effective
system keeps you well informed, eliminating time wasted in asking
repeat questions to establish client needs. Maximizing your
efficiency while with a client is crucial for enhanced
profibility.
Another effective schedule management technique to ensure greater
customer efficiency is to always book your client's next
appointment while they are still with you for their current one.
It is far easier to reschedule someone for a haircut or doctor's
visit while they are present, than to try to track them down after they've
left. Be proactive about your booking, and then use a reminder system,
either through email, phone, or post, to remind your clients that they've
made the appointment.
Also important in scheduling and record-keeping is maintaining
past service records. If you have quick access to a client's past
record, you'll know what services they've used in the past and
what they may be due for. With this information you can turn the
appointment to your advantage by re-selling the client a service
they may have used in the past, or even cross-selling any services
that they might not have taken advantage of.
In addition to maximizing your efficiency while you are with your
client, there are several ways to increase your productivity while the
client is away. By effectively managing your client records you can maximize
your time efficiency and increase profits as well.
Schedule a regular time for reviewing your client records.
Scrutinize your books to see which clients have not been in for a
visit who perhaps should have been. In an industry that offers
regular service, (say a lube shop or a dentist's office) this is a great
way to keep up on who needs an oil change or a teeth-
cleaning. Once you see who is due for service, a simple call to
the customer can make an easy sale.
Also, review your records so you can keep track of clients who
frequently miss or cancel appointments. If there are too many of
these, consider introducing a fee for cancellation or no- show, or simply
drop the customer from your clientel. This is an excellent
way to make sure that you're being compensated for your valuable
time.
Staying on top of your record and scheduling needs is crucial to
success. By applying these simple techniques to your systems you
will find your time being used more and more efficiently, and .
with heightened efficiency comes greater customer satisfaction and greater
profits.
About the Author
Harry Selent is the founder and president of Selent and
Associates in Punta Gorda, Florida. His corporation has just
released a top of the line scheduling/record-keeping software
called ScheduleVIEW. For more information visit
http://www.scheduleview.com, or contact Harry directly. Phone
1-941-255-3126, Fax: 1-941-743-5868, mailto:harry@scheduleview.c
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