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10 Eye Popping,Jaw Dropping Ad Copy Secrets
10 Eye Popping, Jaw Dropping Ad Copy Secrets by Chieko Tai Note: You are welcome to republish this article as long as my Resource Box is included at the end. 1. Use a hand written letter on your ad copy instead of text. Write the ad on a...
How to Fight Back BEFORE You're Falsely Accused of Spam
A friend of mine received a chilling email message from his ISP the other day. Someone had reported him as sending SPAM and the ISP warned that an additional SPAM complaint would result in losing his hosting service - period. No ifs, ands or...
Organisation - Getting Back To Basics
If you look at any major organisation, there is this trend for executives to use "palm pilots" in conjunction with software schedulers such as Microsoft Outlook.
What's really interesting is even with all this technology (and many of ...
Tips for Improving Your Business Writing
You can contribute significantly to your business' success by developing your writing skills. If you're operating a business, eventually you will be required to write a business document. It could be a business letter, a business proposal, a...
YOU Call Yourself a Professional?
YOU Call Yourself a Professional? by Laurie Rogers Sometimes I wonder where on earth people actually get the NERVE to call themselves a "Professional". Let alone a "business person". Maybe their idea of professionalism is based on being rude,...
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Hold That Hold...Please!
It never fails. Whether ordering a pizza or making a doctor's
appointment, I hear it almost every time. "Can I put you on
hold?", they ask. Before I have a chance to even answer...I am
on hold! What just happened? Was it a rhetorical question? Why
even give me the option? Why not just say, "Welcome to XYZ,
where we promptly put you on hold!".
Some people hate automated phone systems, but not me. I like to
be informed of where I stand in any given situation. I would
rather have an honest computerized voice telling me I will have
to wait (and also likely telling me for approximately how long),
than to encounter a real life human being who will tease me with
a choice and then make the decision on my behalf in a split
second. Imagine if everyone you encountered operated this way.
You might be standing in line at a fast food restaurant and be
asked if you'd like to try a new item on the menu they are
trying to push. Before you have time to think, you're being
charged for it while it stares at you from your tray. You might
be at the theatre seeing a play or musical. Instead of, "Would
you like to buy a program?", you get the same question followed
by a hand in your
wallet or purse rabidly searching for your
billfold.
I guess the real aggravation is that I really don't want to
hold, and businesses know that. "Can I put you on hold?" is a
nice way of saying, "Do you want to hold, or just hang up and
try back later?". Have you ever met anyone who wants to hold?
Has anyone ever asked you if they could call you and have you
put the phone down for an hour or two as a birthday present?
I just want a little more honesty, that's all. If you can't
automate your phone system, at least hire enough people during
peak business times to facilitate your customers and have the
necessary phone equipment to handle the call volume. i think
either of those are welcome alternatives to asking me if I'll
hold. If not, I may be forced to simply "hold" onto my money and
go elsewhere.
About the author:
Click for more information about small business phone
systems, telephones, phone equipment and more visit
http://www.ineedtelephones.com Read more articles on phone
systems and phones in the work place
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