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Factual Employment Screening – Part Two
An Employment Screening Outline Policy Development A policy of Factual Employment Screening; Personality Evaluation/testing; and/or Drug Testing should be developed and embedded into the core policy manual rather than exist as a supplement or...
How to Retain Your Customers the Dish Network Way
Customer retention is vital to a business. If you cannot retain your customers you will be continually losing current customers and always on the search for new ones. This can be very expensive. Retaining current customers means continual sales...
Inoculate Yourself Against Bad PR
What is bad PR?
Well, if you’re a business, non-profit or association manager, bad PR does nothing positive about the behaviors of those important outside audiences of yours that most affect your operation.
It fails to create external...
Managers: Are You PR-Fit?
Can you honestly say that your business, non-profit or association’s key outside audiences behave in ways that help lead to your success on-the-job?
Or, have you pretty much ignored the reality that target audience behaviors can help or...
PROS & CONS OF MLM
Copyright 2005 Judy Thompson
In today’s world of high-speed internet, fast-foods, and super efficiency, the home-based business market is growing by leaps and bounds. While there are many types of businesses that people can do, working from the...
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Hold That Hold...Please!
It never fails. Whether ordering a pizza or making a doctor's
appointment, I hear it almost every time. "Can I put you on
hold?", they ask. Before I have a chance to even answer...I am
on hold! What just happened? Was it a rhetorical question? Why
even give me the option? Why not just say, "Welcome to XYZ,
where we promptly put you on hold!".
Some people hate automated phone systems, but not me. I like to
be informed of where I stand in any given situation. I would
rather have an honest computerized voice telling me I will have
to wait (and also likely telling me for approximately how long),
than to encounter a real life human being who will tease me with
a choice and then make the decision on my behalf in a split
second. Imagine if everyone you encountered operated this way.
You might be standing in line at a fast food restaurant and be
asked if you'd like to try a new item on the menu they are
trying to push. Before you have time to think, you're being
charged for it while it stares at you from your tray. You might
be at the theatre seeing a play or musical. Instead of, "Would
you like to buy a program?", you get the same question followed
by a hand in your
wallet or purse rabidly searching for your
billfold.
I guess the real aggravation is that I really don't want to
hold, and businesses know that. "Can I put you on hold?" is a
nice way of saying, "Do you want to hold, or just hang up and
try back later?". Have you ever met anyone who wants to hold?
Has anyone ever asked you if they could call you and have you
put the phone down for an hour or two as a birthday present?
I just want a little more honesty, that's all. If you can't
automate your phone system, at least hire enough people during
peak business times to facilitate your customers and have the
necessary phone equipment to handle the call volume. i think
either of those are welcome alternatives to asking me if I'll
hold. If not, I may be forced to simply "hold" onto my money and
go elsewhere.
About the author:
Click for more information about small business phone
systems, telephones, phone equipment and more visit
http://www.ineedtelephones.com Read more articles on phone
systems and phones in the work place
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