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Cross Cultural Solutions for International Business
Globalisation, the expansion of intercontinental trade, technological advances and the increase in the number of companies dealing on the international stage have brought about a dramatic change in the frequency, context and means by which...
Dot Bomb - Trend or Lesson?
In these days of the "dot bombs", there are a number of us who are getting nervous about the future of the WWW as a viable means deriving a living. We have been made very aware through different forms of media that some of the big names on the...
MLM Blunders
It's really strange! Too many people start an MLM business with excitement, enthusiasm, anticipation and thrill, only for the reason that they want to be a successful home businessman. There are many people, who right now are not as successful...
Sound Like Your Situation?
Please feel free to publish this article and resource box in your ezine, newsletter, offline publication or website. A copy would be appreciated at bobkelly@TNI.net. Net word count is 630 including guidelines and resource box. Robert A. Kelly ©...
The Truth About News Releases
5 steps to increase the chances of getting your news release to run - from a former newspaper editor.
Think a news release will let the world know about your product? Think again.
Agents promote them. Companies charge for them. Books have...
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Hold That Hold...Please!
It never fails. Whether ordering a pizza or making a doctor's
appointment, I hear it almost every time. "Can I put you on
hold?", they ask. Before I have a chance to even answer...I am
on hold! What just happened? Was it a rhetorical question? Why
even give me the option? Why not just say, "Welcome to XYZ,
where we promptly put you on hold!".
Some people hate automated phone systems, but not me. I like to
be informed of where I stand in any given situation. I would
rather have an honest computerized voice telling me I will have
to wait (and also likely telling me for approximately how long),
than to encounter a real life human being who will tease me with
a choice and then make the decision on my behalf in a split
second. Imagine if everyone you encountered operated this way.
You might be standing in line at a fast food restaurant and be
asked if you'd like to try a new item on the menu they are
trying to push. Before you have time to think, you're being
charged for it while it stares at you from your tray. You might
be at the theatre seeing a play or musical. Instead of, "Would
you like to buy a program?", you get the same question followed
by a hand in your
wallet or purse rabidly searching for your
billfold.
I guess the real aggravation is that I really don't want to
hold, and businesses know that. "Can I put you on hold?" is a
nice way of saying, "Do you want to hold, or just hang up and
try back later?". Have you ever met anyone who wants to hold?
Has anyone ever asked you if they could call you and have you
put the phone down for an hour or two as a birthday present?
I just want a little more honesty, that's all. If you can't
automate your phone system, at least hire enough people during
peak business times to facilitate your customers and have the
necessary phone equipment to handle the call volume. i think
either of those are welcome alternatives to asking me if I'll
hold. If not, I may be forced to simply "hold" onto my money and
go elsewhere.
About the author:
Click for more information about small business phone
systems, telephones, phone equipment and more visit
http://www.ineedtelephones.com Read more articles on phone
systems and phones in the work place
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