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21 Questions To Assess Your Readiness For Time Management
How many of us are guilty of “Putting the cart before the horse?” Much is written on HOW to manage your time (the load in the cart) while little mentions the first step (the horse that pulls the load) of time management, asking WHY before we...
CRM For Beginners – Customer Relationship Management Basics
In order to maintain a successful business, the business must understand and maintain a positive relationship with its customers. Customer Relationship Management (CRM) is the process of bringing the customer and the company closer together. There...
Effective Time Management for Work at Home Moms
If you work from home, you already know how difficult it can be. You've probably had to deal with looming deadlines and mounting work piles mixed in with laundry, squabbling kids and doctor appointments. This article will help you keep your...
Leadership or Management?
Leadership or Management? by Arthur Cooper (c) Copyright 2005 http://www.arthurcooper.com/ If you are a good manager, does that make you a good leader? If you are a good leader, does that make you a good manager? Does being good at...
Why You Should Seek Professional Help With Asset Management
Everyone needs to maintain their lives. What I mean by that is that we all need to take certain measures to make sure that we have a home, transportation, food, entertainment etc. One of the hardest things for many is asset management. Why is...
 
Connect2inc Received ISO Certification 9001:2005 (Quality Management Systems Requirements)

Connect2 Philippines Inc. is a leading provider of outsourced customer service in the Philippines since it was established on 2003. Being one of those industry contributors of outsourced customer service, it is also one of the key players that maintains international standards in contributing remarkable services such as enhanced customer care and technical support, inbound and outbound sales, data transcription, order verification, and upsell revenue enhancement through voice, e-mail, and live text chat.

With Connect2 Philippines Inc.'s expertise in different fields of quality customer services it has gained the ISO Certification 9001:2000 for Quality Management System Requirements in the year 2005. This certification confirmed their status as a world-class customer care corporation as per quality management system requirements. With this feat, Connect2 Philippines Inc. continuously enhance productivity by investing on technology and training, and at the same time constantly making noteworthy contributions to society that only a few can bestow.

Connect2 Philippines Inc. uses combined leading edge technology, a veteran management team, and a competent workforce in providing cost-efficient services all over the world. The company makes the most of traditional and non-traditional solutions for operations such as Interactive Intelligence's Customer Interaction Center (CIC) and Avaya Systems to supply exceptional customer contact center and support services that are cost-efficient. Connect2 Philippines Inc. gains access to fully redundant power and Telco facilities designed for multinational business operations using its data / voice network facility found in a Philippine Export Zone Approved (PEZA) building. Whereas Connect2 Philippines Inc.'s home here in the Philippines, Net One Center was accredited by PEZA in 1999. This facility is equipped with underground fiber optic cables to support all communication requirements from voice to interactive videos and data transfers to conform to international standards that enable its workforce to deliver top quality service to customers.

Connect2 Philippines Inc.


takes achievements one-step at a time --- first the PEZA accreditation, and then the ISO certification that as per Connect2 Philippines Inc.'s chairman implied, "We believe in making whatever we have stronger before moving to the next level, and so far we have been successful." Following these accomplishments are social responsibilities where he stated that, "Health and education in particular, contribute greatly in the ability of a person to stand on his own, competent and productive. Not only do we provide financial assistance, our management team and employees also aid in the distribution of goods and interact with the community."

At present, Connect2 Philippines Inc. is looking into other business opportunities in other parts of the Philippines to broaden its mission in delivering opportunities and jobs to our countrymen. Also the company is citing on expanding and building its own center on one of the contact center hubs in Metro Manila, and to continuously supply its workforce with the best possible training to enlighten their skills in call handling and customer service.

Connect2 Philippines Inc. then again cultivates its social responsibilities among its employees and is working on building a partnership with a major network's charity foundation. Also, looking for a tie-up with government or non-government organizations with its micro-medical and environmental projects in its advocacy in promoting education, health and environmental awareness. This advocacy is evidence that Connect2 Philippines Inc. is not only making the quality of work better but also uplifting the quality of life, either locally or globally.

About the author:

By: Marithe Milano, Internet Marketing Specialist of Connect2 Philippines Inc.

Connect2 Philippines Inc. is the leading call center in the Philippines providing outsourced customer service, offering outsourced customer care and outsourced customer support.

http://www.connect2inc.com mail to: info@connect2inc.com; marketing@connect2inc.com Connect2 Philippines Inc. World Class Customer Care Copyright 2005 Connect2 Inc. - All Rights Reserved.

 

About Management - business management - people management - and more
THE starting place for exploring MANAGEMENT; helping new managers get started and experienced managers get better.
management.about.com
 
Management - Wikipedia, the free encyclopedia
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International review on management research. Peer-reviewed, occasional. Ejournal, with tables of content, abstracts and full articles available on-line.
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Management Reading | Global Executive | Business | Economist.com
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