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Intentional Time Management Solution
To be successful in life we must have an intentional time management solution. Intentional is an active force in motion created from premeditation. This means we must practice helpful behaviors, actions, thinking and habits to make our...
Los Angeles County's Tough Telecom Expense Management Standards Met
Call accounting and tracking system helps County with cost allocation Los Angeles County's two-month search for a turnkey call accounting and tracking system to control telecom expenses in over 125 County locations ended in a contract with...
Performance Management is Not Difficult
Performance Management is a process that both employer and employee often fear! Why is this so! There is much misinformation about the performance management process and performance appraisals in management circles today. We often think that best...
The Seven Deadly Sins of Management
Pride. Envy. Gluttony. Lust. Anger. Greed. Sloth. You either recognize these as the seven deadly sins or as themes for prime-time television. Nonetheless, you were probably taught as a child that these are bad and you shouldn't do them. For purposes...
Why Your Headline Will Make You Or Break You In ProjectManagement!
From The Desk Of: Arne Yri http://www.projectmanagementmadeeasy.com The value of a proper headline when dealing with a project (or anything else for that matter) cannot be stressed enough... Yep! I'm talking of the headline...
 
Connect2inc Received ISO Certification 9001:2005 (Quality Management Systems Requirements)

Connect2 Philippines Inc. is a leading provider of outsourced customer service in the Philippines since it was established on 2003. Being one of those industry contributors of outsourced customer service, it is also one of the key players that maintains international standards in contributing remarkable services such as enhanced customer care and technical support, inbound and outbound sales, data transcription, order verification, and upsell revenue enhancement through voice, e-mail, and live text chat.

With Connect2 Philippines Inc.'s expertise in different fields of quality customer services it has gained the ISO Certification 9001:2000 for Quality Management System Requirements in the year 2005. This certification confirmed their status as a world-class customer care corporation as per quality management system requirements. With this feat, Connect2 Philippines Inc. continuously enhance productivity by investing on technology and training, and at the same time constantly making noteworthy contributions to society that only a few can bestow.

Connect2 Philippines Inc. uses combined leading edge technology, a veteran management team, and a competent workforce in providing cost-efficient services all over the world. The company makes the most of traditional and non-traditional solutions for operations such as Interactive Intelligence's Customer Interaction Center (CIC) and Avaya Systems to supply exceptional customer contact center and support services that are cost-efficient. Connect2 Philippines Inc. gains access to fully redundant power and Telco facilities designed for multinational business operations using its data / voice network facility found in a Philippine Export Zone Approved (PEZA) building. Whereas Connect2 Philippines Inc.'s home here in the Philippines, Net One Center was accredited by PEZA in 1999. This facility is equipped with underground fiber optic cables to support all communication requirements from voice to interactive videos and data transfers to conform to international standards that enable its workforce to deliver top quality service to customers.

Connect2 Philippines Inc.


takes achievements one-step at a time --- first the PEZA accreditation, and then the ISO certification that as per Connect2 Philippines Inc.'s chairman implied, "We believe in making whatever we have stronger before moving to the next level, and so far we have been successful." Following these accomplishments are social responsibilities where he stated that, "Health and education in particular, contribute greatly in the ability of a person to stand on his own, competent and productive. Not only do we provide financial assistance, our management team and employees also aid in the distribution of goods and interact with the community."

At present, Connect2 Philippines Inc. is looking into other business opportunities in other parts of the Philippines to broaden its mission in delivering opportunities and jobs to our countrymen. Also the company is citing on expanding and building its own center on one of the contact center hubs in Metro Manila, and to continuously supply its workforce with the best possible training to enlighten their skills in call handling and customer service.

Connect2 Philippines Inc. then again cultivates its social responsibilities among its employees and is working on building a partnership with a major network's charity foundation. Also, looking for a tie-up with government or non-government organizations with its micro-medical and environmental projects in its advocacy in promoting education, health and environmental awareness. This advocacy is evidence that Connect2 Philippines Inc. is not only making the quality of work better but also uplifting the quality of life, either locally or globally.

About the author:

By: Marithe Milano, Internet Marketing Specialist of Connect2 Philippines Inc.

Connect2 Philippines Inc. is the leading call center in the Philippines providing outsourced customer service, offering outsourced customer care and outsourced customer support.

http://www.connect2inc.com mail to: info@connect2inc.com; marketing@connect2inc.com Connect2 Philippines Inc. World Class Customer Care Copyright 2005 Connect2 Inc. - All Rights Reserved.

 

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