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A Customer complaint management system
Background The company was experiencing an increase in the number of customer complaints and an increase in the cost of processing them and we were hired to analyze the current situation and develop recommendations to increase the effectiveness of...
Corporate Identity Management
Competition is great in the market world today and in order to
get your business noticed, you will need good corporate identity
management. You need to bring together all of the good qualities
of your company as well as emphasizing what a great...
Goals Require Work and Time Management
Any single goal requires hard work and properly constructed time
management schemes to work in harmony in an effort to achieve
our dreams. When you are diverting a plan to meet your goal then
you need to work a time management solution that runs...
Issue Management Methodology for Tracking Project Issues
1. What is an Issue? An issue is an incident, circumstance, problem or inquiry that affects or potentially affects the timely delivery of the project, product or service, it may also impact the quality of deliverables and the cost of production....
Use the 'net to find information on project management
If you're looking for ideas on project management, anything got
simpler since the beginning of the cyberspace. There was a time
you had go to a library in order to attain somewhat relevant to
project management - Do you remember? I bet I hit the...
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Creativity and Innovation Management- Turning Ideas into Action
The phrase “turning ideas into action” is a Russian doll.
Managing the ideas to implementation process is important for at least two reasons:
a)To make effective use of resources – investing in one idea uses resources that could be applied to another idea. Yet all ideas do not have the same likelihood of success.
b)To prevent re-engineering. There is often not enough time to properly develop and commercialise a product but there always seems to be time to go back and fix it. It has been estimated that the cost of re-engineering ranges from the low to high billions every year.
Effective idea to implementation involves a number of disciplines:
a)Effective idea selection – the first stage of innovation. Innovation can be defined as idea selection, development and commercialisation (as opposed to creativity, which can be defined as problem identification and idea generation).
b)Effective idea development – which involves a second tier of competencies. Where effective idea selection may be management, sales and end-user focused, idea development also requires technicians, designers and the like.
c)Effective idea commercialisation – which involves yet a third tier of competencies.
Each of the above can further be drilled to improve effectiveness. For example, idea
selection can involve:
a)Selecting ideas according to type. Some idea types have a higher probability of success than others.
b)Selecting ideas according to strategic, competency and technical fit.
c)Selecting ideas according to practical impediments.
d)Selecting ideas at various stages of the idea funnel.
e)Selecting ideas according to end-user benefit.
There is much more to this….
These and other topics are covered in depth in the MBA dissertation on Managing Creativity & Innovation, which can be purchased (along with a Creativity and Innovation DIY Audit, Good Idea Generator Software and Power Point Presentation) from http://www.managing-creativity.com
Kal Bishop, MBA
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You are free to reproduce this article as long as no changes are made and the author's name and site URL are retained.
About the Author
Kal Bishop is a management consultant based in London, UK. He has consulted in the visual media and software industries and for clients such as Toshiba and Transport for London. He has led Improv, creativity and innovation workshops, exhibited artwork in San Francisco, Los Angeles and London and written a number of screenplays. He is a passionate traveller. He can be reached on http://www.managing-creativity.com.
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Management |
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