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Innovative Form of Business Debt Management Saves Thousands
As any business owner knows, being sued can be a stressful, time- consuming, and expensive experience. In fact, it can be absolutely devastating for a business, leading to financial ruin and even bankruptcy. Add to that the public's...
Instant Time Management
There's never enough hours in the day to get everything done. Or is there? I'm a normal guy. I like watching TV and hanging out with friends. Like most online business people I also enjoy avoiding the work I need to do. Well... what do I mean by...
Management coaching to improve relationships with work associates
As an employee, you are a fairly new employee at your job. You have met the boss on two occasions; your interview and one time when he or she demanded that you finish a client's report. Your boss's unapproachable nature makes you feel uneasy if not...
Rental Property Management Key in Costa del Sol
Once you've taken the leap and purchased a villa or apartment in Spain's beautiful Costa del Sol, you face another crucial decision: finding a company to look after your property when you are away. Whether your villa is in Fuengirola or Marbella,...
Software Risk Evaluation And Offshore Risk Management
A risk can be defined as a problem that could cause some loss or threaten the success of of project. The potential risk factors may have an adverse impact on the cost, schedule, or technical success of the project. Thus, risk management is the...
 
Customer Relationship Management - brief history and benefits

Customer Relationship Management (or CRM) puts the customer at the centre of all activities within a company. We well know that with the beginning of e-commerce comes the e-customer. So, a customer relationship management solution helps the company learn more about the customer's needs, complains and other and makes any knowledge gained through interaction with the customer. The general benefits of customer relationship management solutions include much better communication with the customer, increased effectiveness and efficiency when dealing with a customer and complete understanding of the customer. But, the main goal of customer relationship management is achieving better customer loyalty.

I will now put in the article a brief history of customer relationship management. As global competition has increased and products became harder to separate from one to another, the enterprises begun moving from the product-centric view to a customer-centric one. It came clearly as the next step in the e-commerce evolution because of the constant customer wanted access to a company through e-mail, faxes and web sites along with a constant demand for response with a personalized touch. The concept of customer relationship


management seemed to appear in 1992 and then, in 2000 it was acquired by enterprise resource planning (ERP) company. Traditional ERP applications did not include the customer relationship management aspect, so, it was just the next logical step. The network and Internet technology has matured during the time, and now, the customer relationship management has now found its place in the world.

Several enterprises are now turning to customer relationship management strategies and solutions to gain a better knowledge and understanding of their customers along with their needs and complaints. The benefits of customer relationship management solutions could be: increased efficiency through automation, deeper understanding of customers, identifying the most profitable customers and many other.

About the author:

SEO Solutions and one way link publicity services provided by LinkAcquire. CEO LinkAcquire.com and Relativity, Inc. can provide global market exposure and solutions. So, if you want to find out more about Customer Relationship Management, please click this link.

 

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Management - Wikipedia, the free encyclopedia
The phrase "management is what managers do" occurs widely, suggesting the difficulty of ... The management of a large organisation may have three levels: ...
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Datamation provides ideas and analysis for IT managers, featuring case studies and trend spotting reports on IT project and service management issues.
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Management
International review on management research. Peer-reviewed, occasional. Ejournal, with tables of content, abstracts and full articles available on-line.
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Advances the human resource profession to ensure that HR is recognized as an essential partner in developing and executing organizational strategy.
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Agency of the US government tasked with Disaster Mitigation, Preparedness, Response & Recovery planning.
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Account Manager. Recruiter: Financial Times. Part Qualified Management Accountant. Recruiter: Robert Half Finance & Accounting ...
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Small Business Management: Advice and Guides
Online guide to small business management. Find articles, advice and how-to guides.
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Academy of Management Online
Academy of Management: This is the official web site of the Academy of Management, with information on membership, journals, list servers, web sites, ...
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Provides business management articles, webcasts, online learning, and books as well as conferences focused on leadership and decision making.
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Object Management Group
Distributed object computing industry standards group founded in 1989. Defined standards include CORBA and IIOP.
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Management Reading | Global Executive | Business | Economist.com
The one management thinker every educated person should read Nov 17th 2005 ... The story of Emerson's successful management process is fascinating. ...
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Emerald: Home
Publisher of journals in management and library and information services, engineering, applied science and technology.
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Yale School of Management
The mission of the Yale School of Management is to educate global leaders for business and society. We pride ourselves in providing a hard-edged business ...
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Official Federal Government site listing positions nationwide for special agent, federal police officers and related jobs.
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