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Conservative Investment Management Pays for This Firm
It is genrally not a good idea for an independent financial adviser to endorse specific companies or products by name and this article is not intentionally written as an endorsement. But when another industry magazine printed an article sub-titled...
Effective Risk Management
Risk is embedded in every opportunity a business faces. And poor risk management can result in large financial costs, or even failure. Risk points can emerge anywhere: small scale project delays, the misguided actions of an employee, or a fire in an...
Supply chain management 101
Answering the question of what Supply Chain Management is, is as
simple as breaking down the phrase into its component parts.
Supplies are those inputs that a company relies upon to produce
the product that will ultimately reach its customers....
Unsecured business loans: apt genesis of intelligent financial management
A business requires a vision, a leadership and decision making
skills, knowledge, experience, intelligence and lots more. But
more than that you need resources, you need financial back up to
give the business the base it needs. Financial...
What 80% of Businesses Don’t Know: Tips for Improving Your Working Capital Management
What is the number one way to prevent failure in business? Take a minute to really think about your answer. What comes to mind? Increasing patients or customers served? … Effective marketing? … Location, location, location? … Improving patient...
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Does MBWA (Management By Wandering Around) Still Work?
Tom Peters, alumnus of the management consulting firm of McKinsey & Company and one of today's best known and highest paid management gurus, first came to prominence in 1982 as he "knocked our socks off" with his eye-opening best-seller In Search of Excellence. This thought-provoking classic provided us with many valuable lessons from America's Best-Run Companies. Today, 20 years and ten best sellers later, Peters is still on the cutting edge of the on-going business revolution that never seems to end.
In his first book, Peters introduced us to the key concept of MBWA (Management By Wandering Around). After a brief definition of this powerful strategy, he shared a number of MBWA examples from such notable organizations as Hewlett-Packard, GE, PepsiCo, LucasFilm, Corning Glass, 3M, Disney and Wal-Mart. This unique approach obviously worked well for these and other companies in the early 80's. However, has it stood the test of time?
Tom Peters believes it has … as does a great number of leaders and organizations who continue the pursuit of excellence in today's competitive marketplace.
MBWA does not mean leaving your responsibilities behind as you stroll through the nearest shopping mall. Even wandering through your organization can do more harm than good if it isn't executed properly.
Here are a few tips to assist you in that same pursuit as you Manage By Wandering Around.
* Appear relaxed as you make your rounds. Employees will reflect your feelings and actions.
* Remain open and responsive to questions and concerns.
* Observe and listen and let everyone see you do it.
* Make certain your visits are spontaneous and unplanned.
* Talk with
employees about their passions -- whether family, hobbies, vacations, or sports.
* Ask for suggestions to improve operations, products, service, sales, etc.
* Try to spend an equal amount of time in all areas of your organization.
* Catch your employees doing something right and recognize them publicly.
* Convey the image of a coach -- not an inspector.
* Encourage your employees to show you how the real work of the company gets done.
MBWA works best when you are genuinely interested in employees and in their work and when they see you as there to listen. It sometimes requires follow-up. When you can't answer an employee's questions on the spot, get back to them with an answer within 48 hours.
Reprint Information Your organization may reprint this article for your newsletter, online publication, or mailing list. We ask that you print the: * article in its entirety; * byline of the writer; * information about the writer, which is available at the end of each article; and * contact information, including our toll-free phone number in the U.S. (800-886-2MAX) and website address (www.AchieveMax.com or http://www.AchieveMax.com/motivational-speaker-harry.htm)
We would appreciate a tear sheet or electronic copy of the articles you reprint.
About the Author
Harry K. Jones is a professional speaker for AchieveMax® Inc., a firm specializing in custom-designed keynote presentations, seminars, and consulting services. Harry has made presentations ranging from leadership to employee retention and time management to stress management. For information, call 800-886-2MAX or visit http://www.AchieveMax.com.
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