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Informative Articles

Asset Management 101
Asset management is the method that a company uses to track fixed assets. It is the process of controlling assets throughout their lifecycle - from procurement, through daily operations, and finally disposal. Factory equipment, desks,...
Beyond Management Coaching: When Things Are Getting Out of Control
Leaders and Managers often ask us, ‘What do you do when you have tried to coach and counsel an employee about a performance concern, and the employee has not responded? Unfortunately, we see far too many cases where the leader hasn’t, in good...
Debt Management and Consolidation
How do you know that you are in DEBT? How do you know that you are really in deep DEBT? Do you think you need DEBT MANAGEMENT or DEBT CONSOLIDATION ? This are the questions that most professionals will ask you about. If not, you will ask...
Interim Management provides hope for UK Manufacturing Sector
Businesses of all types are now exploring the benefits of Interim management . What was once seen as the exclusive territory of large multi-national companies may turn out to be the saviour of the UK manufacturing sector. Paul...
Time Management Confrontation
Confronting the issues that hold us back is useful in managing time. We all have fears, doubts, failures, inconsistencies, illnesses, accidents, incidents, and so on. There is no way to escape these negative truths in life. Therefore, what...
 
Importance of Customer Relationship Management or Contact Management

Companies that need customers in order to build a profit need to have a system in place that effectively and successfully manages the customer/client relationship. Many companies are choosing to have some of their employees earn a certificate in customer relationship management or contact management. This type of education will prepare employees to interact with customers and potential customers in a positive way that encourages future communication and the sought after sale. Customer relationship management teaches the tools that are needed to reach a customer in a way that instills trust and confidence. Some of these tools include methods in the way the customer is approached. Building up a level of common ground with the customer is an effective way to start building that confidence. Studies show that people are drawn to what they are attracted to. When a customer is approached by a salesperson that is confident, well dressed, and can communicate well, they are more likely to listen from the beginning to the end.

Contact management is all about teaching companies


to successfully manage all the contacts that they initiate over a period of time. Its one thing to develop those contacts, but it's important that you know what to do with them when you have them. Contact management teaches tools that allow employees to take those contacts and turn them into profits and sales. Customer relationship management and contact management are effective tools for generating profits that more and more companies are using to improve their leverage in the market. With the level of competition today in any industry, companies need to have the edge up on all the others. This means utilizing customers and contacts as strongly and effectively as possible without losing one along the way. With these types of tools at their disposal many more companies are watching their customer sales improving.

About the author:

James Hunt has spent 15 years as a professional writer and researcher covering stories that cover a whole spectrum of interest. Read more at www.contact-manage ment-guide.com

 

About Management - business management - people management - and more
THE starting place for exploring MANAGEMENT; helping new managers get started and experienced managers get better.
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Management - Wikipedia, the free encyclopedia
The phrase "management is what managers do" occurs widely, suggesting the difficulty of ... The management of a large organisation may have three levels: ...
en.wikipedia.org
 
Free Management Library
Quality Management · Research Methods · Risk Management · Sales · Social Entrepreneurship · Staffing · Starting an Organization · Strategic Planning ...
www.managementhelp.org
 
Welcome to the American Management Association
Helping business professionals learn practical management skills and the best practices of world class organization.
www.amanet.org
 
Project Management Institute (PMI) - The largest project ...
The organization of choice for project management professionalism. PMI establishes Project Management standards, provides seminars, educational programs and ...
www.pmi.org
 
IT Project Management and IT Service Management Ideas and Analysis ...
Datamation provides ideas and analysis for IT managers, featuring case studies and trend spotting reports on IT project and service management issues.
itmanagement.earthweb.com
 
Management
International review on management research. Peer-reviewed, occasional. Ejournal, with tables of content, abstracts and full articles available on-line.
www.dmsp.dauphine.fr
 
Society for Human Resource Management
Advances the human resource profession to ensure that HR is recognized as an essential partner in developing and executing organizational strategy.
www.shrm.org
 
FEMA | Federal Emergency Management Agency
Agency of the US government tasked with Disaster Mitigation, Preparedness, Response & Recovery planning.
www.fema.gov
 
FT.com / Business Life
Account Manager. Recruiter: Financial Times. Part Qualified Management Accountant. Recruiter: Robert Half Finance & Accounting ...
www.ft.com
 
Small Business Management: Advice and Guides
Online guide to small business management. Find articles, advice and how-to guides.
www.entrepreneur.com
 
Academy of Management Online
Academy of Management: This is the official web site of the Academy of Management, with information on membership, journals, list servers, web sites, ...
www.aomonline.org
 
Business Management, Leadership and Decision Making Strategies and ...
Provides business management articles, webcasts, online learning, and books as well as conferences focused on leadership and decision making.
www.bettermanagement.com
 
Object Management Group
Distributed object computing industry standards group founded in 1989. Defined standards include CORBA and IIOP.
www.omg.org
 
Management Reading | Global Executive | Business | Economist.com
The one management thinker every educated person should read Nov 17th 2005 ... The story of Emerson's successful management process is fascinating. ...
www.economist.com
 
Emerald: Home
Publisher of journals in management and library and information services, engineering, applied science and technology.
www.emeraldinsight.com
 
Yale School of Management
The mission of the Yale School of Management is to educate global leaders for business and society. We pride ourselves in providing a hard-edged business ...
mba.yale.edu
 
US Office of Personnel Management
Official Federal Government site listing positions nationwide for special agent, federal police officers and related jobs.
www.usajobs.opm.gov
 
Waste Management
Waste Management is the #1 Residential and Commercial Trash Service Provider.
www.wm.com
 
US Office of Personnel Management
Includes federal jobs listings, upcoming events, numerous humans resources reports, news releases and additional official information.
www.opm.gov
 
 

 
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