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Continuing Education Meeting Management the Focus of gomembers, Inc. participation at ACME Chicago
August 4, 2004 FOR IMMEDIATE RELEASE Continuing Education Meeting Management the Focus of gomembers, Inc. participation at ACME Chicago [Herndon, VA] --- Attendees at the recent Alliance for Continuing Medical Education (ACME:...
Dealing with Change and Change Management
There is a lot of talk about "change" - how important it is, how we should alter the way we do to things at work and in our personal lives in order to be more effective. Sometimes we even hear how it is essential to change even if just for...
Los Angeles County's Tough Telecom Expense Management Standards Met
Call accounting and tracking system helps County with cost allocation Los Angeles County's two-month search for a turnkey call accounting and tracking system to control telecom expenses in over 125 County locations ended in a contract with...
Re-Discovery Procedures for Building Effective Management Systems: Phase V
You have permission to publish this article free of charge, as long as the resource box is included with the article. If you do run my article, a courtesy reply to sean@bizmanualz.com would be greatly appreciated. This article is 502 words long...
Time Management - How to Have Productive Meetings
One of the greatest time wasters of all are unnecessary or poorly run meetings. If you want to dramatically improve your time management skills, then learn how to have productive meetings. "Brian" is the Operations Manager in a large...
 
Knowledge Management made Simple

'Knowledge Management' is Big and Now. The wide coverage of 'KM' in the management literature could easily give you the impression that it is a 'big business' issue requiring expensive, technology-based solutions. In truth, knowledge management is a new name for an old challenge facing businesses large and small.

So what is 'Knowledge Management' and what are its implications for people in smaller businesses?

--------------

To understand 'knowledge', we need first to define its off-sider, 'information'. Information, simply put, is anything that has been documented. Books, manuals, the world wide web, databases, software help files - all these contain information. Information is tangible, but it requires conscious effort to access it.

Knowledge, by contrast, is information that has been embedded in our minds and which can be drawn on virtually instantly. Knowledge gives us the capacity to act - without reference to external information.

Lets look at gardening as an example.

There is limitless information out there designed to make green-thumbs of us. But 'knowing' how to be a good gardener cannot come from a book. It comes from a combination of hands-on experience, information and drawing on the knowledge of others.

Diagnosing the problem with the sick plant in the back corner can be a bit like negotiating a maze. Information gives us lots of potential paths to follow, and may get us there in the end, but we will encounter a number of dead-ends along the way. Knowledge gives us the ability to ignore the false paths and take the shortest route to the answer.




--------------

For business, the challenge of 'Knowledge Management' is all about trying to capture the knowledge of our people and embed it within our organisation. This reduces reliance on key individuals and makes the business more 'scalable'. It also saves time and effort as identical problems aren't solved and re-solved over and over again.

Knowledge sharing is the ultimate 'win-win'. No matter how many times we share our knowledge with others, we still get to keep it for ourselves.

This doesn't make knowledge management easy to do. There are no short-cuts. It takes time and effort. (That's why apprenticeships take three or four years.)

While technology may have a role to play in enhancing Knowledge Management, it is ultimately a people issue. It needs trust, an open environment and plenty of direct interaction. It needs forums for people to share their experiences and perspectives.

The growth of the Knowledge Management industry has occurred in part because organisations are realising that the knowledge of their people makes up a large part their value. The starting point is creation of the time, space and environment for knowledge sharing to happen. It may be no more than a loosely structured version of Friday afternoon drinks.

(For further reading and five thoughts on how to promote knowledge sharing, visit http://www.businesssimplification.com.au/km.htm)

© David Brewster, February 2002

About the Author

David Brewster runs 'Business Simplification' and writes, talks and coaches on reducing the complexity of business and achieving greater clarity and effectiveness

 

About Management - business management - people management - and more
THE starting place for exploring MANAGEMENT; helping new managers get started and experienced managers get better.
management.about.com
 
Management - Wikipedia, the free encyclopedia
The phrase "management is what managers do" occurs widely, suggesting the difficulty of ... The management of a large organisation may have three levels: ...
en.wikipedia.org
 
Free Management Library
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Welcome to the American Management Association
Helping business professionals learn practical management skills and the best practices of world class organization.
www.amanet.org
 
Project Management Institute (PMI) - The largest project ...
The organization of choice for project management professionalism. PMI establishes Project Management standards, provides seminars, educational programs and ...
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IT Project Management and IT Service Management Ideas and Analysis ...
Datamation provides ideas and analysis for IT managers, featuring case studies and trend spotting reports on IT project and service management issues.
itmanagement.earthweb.com
 
Management
International review on management research. Peer-reviewed, occasional. Ejournal, with tables of content, abstracts and full articles available on-line.
www.dmsp.dauphine.fr
 
Society for Human Resource Management
Advances the human resource profession to ensure that HR is recognized as an essential partner in developing and executing organizational strategy.
www.shrm.org
 
FEMA | Federal Emergency Management Agency
Agency of the US government tasked with Disaster Mitigation, Preparedness, Response & Recovery planning.
www.fema.gov
 
FT.com / Business Life
Account Manager. Recruiter: Financial Times. Part Qualified Management Accountant. Recruiter: Robert Half Finance & Accounting ...
www.ft.com
 
Small Business Management: Advice and Guides
Online guide to small business management. Find articles, advice and how-to guides.
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Academy of Management Online
Academy of Management: This is the official web site of the Academy of Management, with information on membership, journals, list servers, web sites, ...
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Business Management, Leadership and Decision Making Strategies and ...
Provides business management articles, webcasts, online learning, and books as well as conferences focused on leadership and decision making.
www.bettermanagement.com
 
Object Management Group
Distributed object computing industry standards group founded in 1989. Defined standards include CORBA and IIOP.
www.omg.org
 
Management Reading | Global Executive | Business | Economist.com
The one management thinker every educated person should read Nov 17th 2005 ... The story of Emerson's successful management process is fascinating. ...
www.economist.com
 
Emerald: Home
Publisher of journals in management and library and information services, engineering, applied science and technology.
www.emeraldinsight.com
 
Yale School of Management
The mission of the Yale School of Management is to educate global leaders for business and society. We pride ourselves in providing a hard-edged business ...
mba.yale.edu
 
US Office of Personnel Management
Official Federal Government site listing positions nationwide for special agent, federal police officers and related jobs.
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Waste Management
Waste Management is the #1 Residential and Commercial Trash Service Provider.
www.wm.com
 
US Office of Personnel Management
Includes federal jobs listings, upcoming events, numerous humans resources reports, news releases and additional official information.
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