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Information Lifecycle Management: Mastering Complexity
The keystone to efficient information and repositing direction
lies with a simple principle: information has a lifecycle and it
should only be stored as long as compulsory by stage business
and regulatory requirements. Nevertheless, the...
Performance Management is Not Difficult
Performance Management is a process that both employer and employee often fear! Why is this so! There is much misinformation about the performance management process and performance appraisals in management circles today. We often think that best...
Quality Management: Organizational Needs
Any business out there can benefit from quality management.
Whether you are producing thumb tacks or if you are producing IT
equipment, there is little doubt that they need to be of the
highest levels of quality. Yet, as your business grows, you...
Strategic Planning Steps For Optimum Business Management
Strategic Planning Steps Overview
The Strategic Planning Steps philosophy/business system is an
organizational tool that is used by groups and corporations
globally to refine their goals and maximize their resources.
Drawing from the...
Workflow Management Software: Businesses are Getting into the Flow
Ah, the ebb and flow of work. Sometimes it seems like there is much more ebbing than flowing with all of the workflow, the deadlines, the projects and presentations, but overall the tide seems to constantly be flowing in and out, in and out, in and...
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Ten Tips to Make Listening Your Powerhouse Management Tool*
Listening to your people. As in life, many things that work best
in business are the simplest things. In this easy to use
toolkit, the benefits of listening and the key tips of how to do
it best will help you manage to success...
Every day we communicate with those around us. At work, as in
our lives as a whole, we respond to the information we obtain.
Yet, so often, managers waste this valuable information
gathering time by telling their own story, instead of
listening to others and really hearing.
Listening closely is valuable because:-
- You show real interest in the other person, thus
building strong, trusting relationships.
- You get great information, which can help you gather
the 'intelligence' you need to the best decisions.
- Your people will tell you much more, once they realise
that you take notice of what they are saying.
- It enables you to take up other's ideas and thoughts which
will add to whatever skills and capabilities you have.
- Hearing others will set them off thinking and developing
themselves as they are triggered, by the thought
flow which comes as they speak to you.
- Involving others closely not only creates better outcomes,
but it also takes some of the burden from the top of the
management tree.
- Your listening to one, encourages others to talk to you as
the word gets out that you value the input from others.
How to
do it - here are ten tips to get you started:-
1. Pay full attention
2. Avoid distractions or being disturbed
3. Acknowledge what you hear by summarizing and reflecting back
4. Make supportive noises
5. Use supportive body language including facial expressions
6. Ask follow up questions to what you hear
7. Show further interest by coming back later for more
8. Deliver some action towards what you hear
9. Be supportive and accepting
10. Ask for help and advice where they might be more of an
expert than you.
Listening is a hugely valuable contribution to making
business relationships work.
Whilst you will have some input to getting the job done
right yourself, the very best managers clarify the outcomes
expected and let their people get on with delivery. A
listening ear provides the support, encouragement and
culture to let this happen naturally and constructively.
What's more, the more you do it, the greater the
involvement of your people and the better the return.
About the author:
© 2005 Martin Haworth is a Business and Management Coach.
He works worldwide, mainly by phone, with small business owners,
managers and corporate leaders. He has hundreds of hints, tips
and ideas at his website, www.coaching-business-to-success.com.
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About Management - business management - people management - and more |
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Management - Wikipedia, the free encyclopedia |
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Welcome to the American Management Association |
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IT Project Management and IT Service Management Ideas and Analysis ... |
Datamation provides ideas and analysis for IT managers, featuring case studies and trend spotting reports on IT project and service management issues. |
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Management |
International review on management research. Peer-reviewed, occasional. Ejournal, with tables of content, abstracts and full articles available on-line. |
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Society for Human Resource Management |
Advances the human resource profession to ensure that HR is recognized as an essential partner in developing and executing organizational strategy. |
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FEMA | Federal Emergency Management Agency |
Agency of the US government tasked with Disaster Mitigation, Preparedness, Response & Recovery planning. |
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FT.com / Business Life |
Account Manager. Recruiter: Financial Times. Part Qualified Management Accountant. Recruiter: Robert Half Finance & Accounting ... |
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Small Business Management: Advice and Guides |
Online guide to small business management. Find articles, advice and how-to guides. |
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Academy of Management Online |
Academy of Management: This is the official web site of the Academy of Management, with information on membership, journals, list servers, web sites, ... |
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Business Management, Leadership and Decision Making Strategies and ... |
Provides business management articles, webcasts, online learning, and books as well as conferences focused on leadership and decision making. |
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Object Management Group |
Distributed object computing industry standards group founded in 1989. Defined standards include CORBA and IIOP. |
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Management Reading | Global Executive | Business | Economist.com |
The one management thinker every educated person should read Nov 17th 2005 ... The story of Emerson's successful management process is fascinating. ... |
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Emerald: Home |
Publisher of journals in management and library and information services, engineering, applied science and technology. |
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Yale School of Management |
The mission of the Yale School of Management is to educate global leaders for business and society. We pride ourselves in providing a hard-edged business ... |
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US Office of Personnel Management |
Official Federal Government site listing positions nationwide for special agent, federal police officers and related jobs. |
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Waste Management |
Waste Management is the #1 Residential and Commercial Trash Service Provider. |
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US Office of Personnel Management |
Includes federal jobs listings, upcoming events, numerous humans resources reports, news releases and additional official information. |
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