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BENCHMARKING AND IMPROVING MANAGEMENT QUALITY
Summary By defining Management Quality as an organizational concept and applying established Quality methodology to the area of management, a great potential for improvement becomes apparent. This improvement translates directly to business results...
Debt Management and Consolidation
How do you know that you are in DEBT? How do you know that you are really in deep DEBT? Do you think you need DEBT MANAGEMENT or DEBT CONSOLIDATION ? This are the questions that most professionals will ask you about. If not, you will ask...
Internet Marketing Time Management
"Time is more valuable than money. You can get more money but you cannot get more time." - Jim Rohn Earning an income on the internet is a process that in broad terms involves three stages: 1. Getting your product (acquisition) 2. Developing...
Leadership or Management?
Leadership or Management? by Arthur Cooper (c) Copyright 2005 http://www.arthurcooper.com/ If you are a good manager, does that make you a good leader? If you are a good leader, does that make you a good manager? Does being good at...
TIME MANAGEMENT? NO!
Many people want to be coached to manage their time better. I say NO! to that. You cannot manage time anyway; it just keeps ticking away no matter what you do. What you can do is manage yourself based on the two concepts I keep mentioning:...
 
Walking the L.I.N.E. of Effective Management

Published Article 2002

How to Walk the L.I.N.E of Effective Management
Sheri A. Callahan, Horizon Consulting Group, LLC 803-606-3650
Keynote Addresses * Training * Performance Consulting
www.onthehorizon.net

Management is no easy task. As managers, we dedicate ourselves to managing all of the responsibilities that we are handed down. There are a host of reports, budgets, conference calls, policies, procedures, analysis, hiring, firing, documentation and the list goes on and on and on. How is this humanly possible? Have managers been forced to accept that in today’s economy corporate America requires that we all work two jobs for the price of one? I would venture to guess that it has been accepted as a “new challenge” for those managers that want to retain employment.

These circumstances then beg the question, “Who is managing the people?” Where do we find the time and what can we do to be the most effective managers? The answer must first be qualified by saying; we can’t simply hope that our staff can manage themselves or each other. After all, as managers our first priority must always be to manage our people. Yes, we do lead first. We do mentor, guide, direct and coach, but ultimately as managers it is our responsibility to manage the people that in turn manage their tasks and priorities. In taking that role we also ultimately agree to play a number of other roles. I offer to you that there is a specific L.I.N.E. that managers can walk to get the most out of their staff.

There are truly four job titles that we must take on to meet the needs of any department. This applies to not only the people we manage, but in our personal lives as well. Think back to most effective manager you have worked for in your career. Was he/she able to mentor the staff, be inquisitive, listen to


needs and concerns, and always seek fair and/or creative solutions? If the answer is yes, then your boss understood the value of walking the L.I.N.E. How about you?

L is for Leadership. This type of leadership that can inspire, guide and motivate us to
reach our goals. Leadership is a finely tuned, confident and thoughtful process.
Leadership is not telling others, but rather motivating by example while explaining the values and benefits of success.

I. is for Investigator. The role of the investigator encourages our sense of fairness as we
Make ourselves responsible for finding the truth of a matter. Investigating an
incident, a discrepancy, a complaint or a dispute belongs to the manager and
should never be delegated to a staff member.

N. is for Nurse. The traditional characteristics of a nurse are that of understanding,
compassionate, dedicated listener and healer. While a manager will not delve into
nursing personal, non-work related issues, he/she will seek to be empathetic and
remedy oriented. The nurse always considers the needs of the human spirit.

E. is for Engineer. What an exciting challenge the engineer holds in stepping outside of
the box. There is tremendous opportunity for the manager that defines success as
reaching objectives without mandating identical paths to get there.

About the Author

13 years of combined responsibilities in consulting; workforce development training; public speaking and business management. Sheri is often called upon for keynote addresses, public seminars, on-site trainings and performance consulting for a variety of organizations. Sheri is now President of Horizon Consuling Group, LLC. HCG specializes in addressing career development issues through performance consulting, training and keynote addresses.

 

About Management - business management - people management - and more
THE starting place for exploring MANAGEMENT; helping new managers get started and experienced managers get better.
management.about.com
 
Management - Wikipedia, the free encyclopedia
The phrase "management is what managers do" occurs widely, suggesting the difficulty of ... The management of a large organisation may have three levels: ...
en.wikipedia.org
 
Free Management Library
Quality Management · Research Methods · Risk Management · Sales · Social Entrepreneurship · Staffing · Starting an Organization · Strategic Planning ...
www.managementhelp.org
 
Welcome to the American Management Association
Helping business professionals learn practical management skills and the best practices of world class organization.
www.amanet.org
 
Project Management Institute (PMI) - The largest project ...
The organization of choice for project management professionalism. PMI establishes Project Management standards, provides seminars, educational programs and ...
www.pmi.org
 
IT Project Management and IT Service Management Ideas and Analysis ...
Datamation provides ideas and analysis for IT managers, featuring case studies and trend spotting reports on IT project and service management issues.
itmanagement.earthweb.com
 
Management
International review on management research. Peer-reviewed, occasional. Ejournal, with tables of content, abstracts and full articles available on-line.
www.dmsp.dauphine.fr
 
Society for Human Resource Management
Advances the human resource profession to ensure that HR is recognized as an essential partner in developing and executing organizational strategy.
www.shrm.org
 
FEMA | Federal Emergency Management Agency
Agency of the US government tasked with Disaster Mitigation, Preparedness, Response & Recovery planning.
www.fema.gov
 
FT.com / Business Life
Account Manager. Recruiter: Financial Times. Part Qualified Management Accountant. Recruiter: Robert Half Finance & Accounting ...
www.ft.com
 
Small Business Management: Advice and Guides
Online guide to small business management. Find articles, advice and how-to guides.
www.entrepreneur.com
 
Academy of Management Online
Academy of Management: This is the official web site of the Academy of Management, with information on membership, journals, list servers, web sites, ...
www.aomonline.org
 
Business Management, Leadership and Decision Making Strategies and ...
Provides business management articles, webcasts, online learning, and books as well as conferences focused on leadership and decision making.
www.bettermanagement.com
 
Object Management Group
Distributed object computing industry standards group founded in 1989. Defined standards include CORBA and IIOP.
www.omg.org
 
Management Reading | Global Executive | Business | Economist.com
The one management thinker every educated person should read Nov 17th 2005 ... The story of Emerson's successful management process is fascinating. ...
www.economist.com
 
Emerald: Home
Publisher of journals in management and library and information services, engineering, applied science and technology.
www.emeraldinsight.com
 
Yale School of Management
The mission of the Yale School of Management is to educate global leaders for business and society. We pride ourselves in providing a hard-edged business ...
mba.yale.edu
 
US Office of Personnel Management
Official Federal Government site listing positions nationwide for special agent, federal police officers and related jobs.
www.usajobs.opm.gov
 
Waste Management
Waste Management is the #1 Residential and Commercial Trash Service Provider.
www.wm.com
 
US Office of Personnel Management
Includes federal jobs listings, upcoming events, numerous humans resources reports, news releases and additional official information.
www.opm.gov
 
 

 
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