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Are You Sabotaging Your Career?
My experience working with thousands of leaders world wide for the past two decades teaches me that most leaders are screwing up their careers.
On a daily basis, these leaders are getting the wrong results or the right results in the wrong...
Don't Treat Your Business Like a Casino
It's amazing how many people are jumping into the internet marketing business. The good news is that the pie is pretty unlimited so we can all get a nice slice. The bad news is that most of the people I encounter are thinking that they can buy...
Revenge of the Sith – Creativity and Structure
The common belief is that lack of structure and randomness enhances creative output, whereas in truth, creativity is enhanced when it is organised, systematic and based on highly structured processes. This article will use Episode III of the Star...
Thinks You Should Know Before You Bid On A Business
Whatever your reason for going out on your own, you must keep your reason in the forefront of your mind. If you forget your reason for starting your own home business, you will not be working for yourself for long. Self-motivation is the key to...
Why Employee Satisfaction Surveys and Employee Exit Surveys make good sense
In a competitive world with the need for businesses to be more streamlined and productive a company can often find itself with a workforce working under pressure resulting in low moral and high staff turnover. The benefits of a company having a...
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COFFEE AND A TIP
COFFEE AND A TIP
One of the challenges of multi-career marriages is allotting time for the family and for each other. Some years ago, Sherry and I began to realize this and decided to take steps to insure “our time” every day. So, we began going to a convenient place in the evening just to have coffee and to visit.
We found it a bit amusing (and a compliment to our 35-year marriage) when some of the staff at one restaurant thought we were having an affair because we would often arrive in separate cars.
One of the places we enjoy coffee and dessert is the Menger Hotel. Not only is it a beautiful place, but also their coffee is some of the smoothest.
I remember one particular evening at the Menger. After our waiter brought our check and walked away with my $20, I commented to Sherry that I had forgotten to have him bring me plenty of one dollar bills. I knew that after the tip I would still need money for school lunches the next morning.
We decided to see if the waiter knew his stuff. If, on our $10 check, he brought back two fives or a ten dollar bill, we would know he was not on the ball. He did not disappoint us. He brought me plenty of ones and we, in turn, were generous with our tip.
Since a large part of a barber’s income is from tips, I learned this lesson about making change a long time ago.
Certainly, a person ought to get the same quality service whether he chooses to tip or not. That’s a personal decision. But, if a person wants to tip, he shouldn’t be inconvenienced by having to ask for change.
Along this line, I’m constantly amazed at how some folks in business never “get it” on this point. Whether it involves tipping, being seated, paying, or any other aspect of doing business, it needs to be easy, convenient and uncomplicated for the customer. The benefit to those in business is that we’ll probably have more business and make more money.
But, there is another benefit. It is the satisfaction of knowing one is a true professional who treats others as he/she wants to be treated. Such an approach is almost irresistible in business, in relationships – and in marriages.
BARBER-OSOPHY: Always seek to make life a little easier for others.
Copyright 2004, Sumerlin Enterprises.
Permission is granted for you to copy this article for distribution as long as the above copyright and contact information is included. Please reference or include a link to www.barber-osophy.com.
About the Author
Terry L. Sumerlin, known as the Barber-osopher, is the author of "Barber-osophy," is a columnist for the San Antonio Business Journal and speaks nationally as a humorist/motivational speaker.
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