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Have You Identified the Enemy?
One of the most powerful driving forces in human nature is competition. The desire to overcome something or some company, the need to win, the cause, can in many cases be more important than the day-to-day work of the company.
If your company...
Not Getting the Support or Buy-In You Want? Try a little empathy!
"It’s not who is right, but what is right, that is of importance." Thomas Huxley "An open ear is the only believable sign of an open heart." David Augsburger "A human being is a part of the whole called by us universe, a part limited in time and...
Personal Training: 6 Secrets of Award Winning Customer Service
Would you believe that your ability to provide quality customer service to your clients is at least as important as your ability to get them results from their training program? Did you even know that customer service was going to be part of your...
Show Your Customers You Care
I recently went to a major computer/electronics store to buy an expensive software package. I felt good that I was able to find the software at a substantial discount. But by the time I was through paying for my purchase I never wanted to come back...
Want to Motivate People? Want to Be More Effective? Try Emotional Intelligence.
“Motivation is not a thinking word,” say John P. Kotter and Dan S. Cohen, in their book, “The Heart of Change.” They go on to say: “Analysis has three major limitations. First, in a remarkable number of cases, you don’t need it to find the big...
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Strategic Knowledge Management - The Key to Sustainable Performancel
Leading organizations in the global economy understand that in
order for them to stay competitive, they must efficiently and
effectively create, capture, and share their organization's
knowledge and expertise within their organization. The practice
of leveraging and development of organizational knowledge is
better known as strategic knowledge management.
Strategic knowledge management is about creating an innovative
culture supported by collaborative technologies to secure
competitive advantage, sustainable performance and enhance
productivity by leveraging on knowledge. Many organizations today
have put in place channels such as quality systems, process
simplification, technology infrastructure, restructuring and
reorganization, and product and technical training with the hope
to increase performance. These channels will only succeed to
achieve its goals and targets if strategic knowledge management
is put in place as the way of life within an organization.
Ultimately, improved revenue, cash flow and profitability are
achieved through strategic knowledge management.
Strategic knowledge management provides a systematic and
structured approach for organizations to encourage ideas
generation, effectively share best practices, avoid repeated
mistakes, learn from past performance, secure higher knowledge
retention and creating innovative business solutions to meet the
ever changing demands of the market.
For strategic
knowledge management to work, it will require
self-directed and self-motivated k- professionals. Organizations
can no longer achieve sustainable performance by continuously
providing external motivation to enhance performance. Leading
organizations must provide a strategic platform for their human
capital to excel and compete by developing them to be
k-professionals.
K-professionals are open-minded performance-oriented
professionals that have the passion to develop the 8 most
innovative skills to progress to the next level of excellence in
the K-economy. The 8 most innovative skills of a k-professional
are strategic thinking, knowledge responsibility,
performance-directed learning, contributing in innovative teams,
professional discipline, self-driven innovation habits, solution
focus mindset and personal knowledge creation.
Creating competitive advantage today requires strategic knowledge
management and k- professionals. Leading-edge enterprises
consider their knowledge and human capital to be strategic assets
and actively and explicitly manage it as such to increase
business value.
About the Author
JT Frank the publisher of this article, can be reached at
jtfpg@tm.net.my or +604-6593859, offers training and consulting
services in the areas of Knowledge Management.
INVEST your organisation's Knowledge Capital Creation BUDGET with
one of ASIA's pioneering Knowledge Management Specialists - JT
Frank Management Centre
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