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  Monday, April 14, 2025

Informative Articles

FILING: How To Find What You Need When You Need It
Filing: How To Find What You Need When You Need It Nobody enjoys filing, at least nobody I?ve ever met. But like it or not, keeping track of paper information is crucial to living an organized life or running a successful business. The biggest...
Five Ways to Stay Motivated
Remember how you felt the first day you opened your small business? It�s a time of excitement and joy for most of us. We�re ready to go and conquer the world! However, once the honeymoon is over and reality sets in, we find that there are...
JAZZ UP YOUR OFFICE FOR SUCCESS. Ten Tips To A Comfortable And Effective Work Space
JAZZ UP YOUR OFFICE FOR SUCCESS How To Create A Comfortable And Effective Work Space One benefit of organization is increased productivity. When you are more organized, you use your time more wisely, so you have more time and energy to do what you...
Organisation Tips For The Mobile Executive
Despite the fact that everyone sighs "How glamorous!", the life of the business traveller can actually be hell! Fighting international datelines, jetlag, airline food, hotel pillows filled with rocks, and the constant packing can turn an...
Six Management Tips for Trying Economic Times Part 2
Okay guys - have you done your homework? Have you been implementing the steps that we've been discussing over the last couple of issues? Well, maybe you're not completely there yet, but I'm sure you are on your way. Don't forget to write me if...
 
Winning the Loyalty of Your Customers

PERMISSION TO REPUBLISH: This article may be republished in newsletters and on web sites provided attribution is provided to the author, and it appears with the included copyright, resource box and live web site link. Email notice of intent to publish is appreciated but not required. Mail to: eagibbs@ureach.com

Dr. Michael LeBoeuf, in his cassette album entitled, Win Customers and Keep Them for Lifeut twelve principles that will transform the workplace into a customer-driven, highly motivational team. Dr. LeBoeuf's program goes like this:

1. Make a positive first impression.

2. Help customers buy what's right for them.

3. Ask the right questions to keep them coming back.

4. Develop an appreciation of customer loyalty.

5. Understand customers and their buying behavior.

6. Use realistic expectations to turn angry customers into loyal ones.

7. Go the extra mile to help the indecisive


customer.

8. Overcome obstacles by turning their buying signals into sales.

9. Reward the customer when he buys and when he refuses to buy.

10. Turn complaints into dollars and frowns into smiles.

11. Keep the spotlight on the customer.

12. Develop and implement a quality customer service action plan.

Apply these twelve principles to your customer service program and watch your customers start coming back again and again.

Remember: When you maximize your potential, everyone wins. When you don't, we all lose.

About the Author

Etienne A. Gibbs, MSW, Management Consultant and Trainer, conducts seminars, lectures, and writes articles on his theme: "... helping you maximize your potential." For more information visit www.maximizingyourpotential.blogspot.com, or email him at eagibbs@ureach.com.

 

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