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ADVICE CAN BE FISHY
Some years ago, while Jon was shining shoes in the shop, a customer was giving him business advice. Since the man is retired from a rather successful business, I was pleased that Jon listened. However, the conversation reminded me of how easy it is...
Breaking Through Uncertainty - Welcoming Adversity
We all question our ability at times. Uncertainty plagues us. It is even more intense if the ability we are questioning relates to something we have never tried or not succeeded at in the past.
Set backs are common, but we rarely welcome...
Nine Steps to Delegating Effectively
Nine Steps To Delegating Effectively If you’re a supervisor, you can’t possibly handle all of the work of your department directly. That’s why effective delegating is one of the most vital skills you can possess. In fact, it’s absolutely crucial to...
Organisation Tips For The Mobile Executive
Despite the fact that everyone sighs "How glamorous!", the life of the business traveller can actually be hell! Fighting international datelines, jetlag, airline food, hotel pillows filled with rocks, and the constant packing can turn an...
The Time Has Come…JUST DO IT!
"Lots of people know what to do, but few people actually do what they know. Knowing is not enough! You must take action." --Tony Robbins In honor of National Procrastination Week (the first week in March) and March Forth Day (on March 4th, of...
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Winning the Loyalty of Your Customers
PERMISSION TO REPUBLISH: This article may be republished in newsletters and on web sites provided attribution is provided to the author, and it appears with the included copyright, resource box and live web site link. Email notice of intent to publish is appreciated but not required. Mail to: eagibbs@ureach.com
Dr. Michael LeBoeuf, in his cassette album entitled, Win Customers and Keep Them for Lifeut twelve principles that will transform the workplace into a customer-driven, highly motivational team. Dr. LeBoeuf's program goes like this:
1. Make a positive first impression.
2. Help customers buy what's right for them.
3. Ask the right questions to keep them coming back.
4. Develop an appreciation of customer loyalty.
5. Understand customers and their buying behavior.
6. Use realistic expectations to turn angry customers into loyal ones.
7. Go the extra mile to help the indecisive
customer.
8. Overcome obstacles by turning their buying signals into sales.
9. Reward the customer when he buys and when he refuses to buy.
10. Turn complaints into dollars and frowns into smiles.
11. Keep the spotlight on the customer.
12. Develop and implement a quality customer service action plan.
Apply these twelve principles to your customer service program and watch your customers start coming back again and again.
Remember: When you maximize your potential, everyone wins. When you don't, we all lose.
About the Author
Etienne A. Gibbs, MSW, Management Consultant and Trainer, conducts seminars, lectures, and writes articles on his theme: "... helping you maximize your potential." For more information visit www.maximizingyourpotential.blogspot.com, or email him at eagibbs@ureach.com.
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Motivation - Wikipedia, the free encyclopedia |
Article giving an overview of the concept. Includes history, information on human psychological drives, and applications in business and education. |
en.wikipedia.org |
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Motivation 123. Motivation Techniques & Tips for Your Happiness ... |
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Employee motivation. Motivation in the workplace- theory and practice |
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Motivation Point. Motivation Advice for Your Achievement and Success |
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The Motivation Tool Chest |
Motivation tips on self-development, workplace, leadership, at-risk youth, education. Example: People who have a vision control their destiny and lifestyle. |
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Seven Rules of Motivation |
Set a major goal, but follow a path. The path has mini goals that goes in many directions. When you learn to succeed at mini goals, you will be motivated to ... |
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Motivation |
MOTIVATION CHECKLIST. The following checklist may prove helpful in getting at the ... If you want to improve your motivation you may want to choose a ... |
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GENERAL PRINCIPLES OF MOTIVATION |
Basic principles of motivation exist that are applicable to learning in any ... In a general learning situation, self-motivation without rewards will not ... |
honolulu.hawaii.edu |
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TIP: Concepts |
Weiner (1990) points out that behavioral theories tended to focus on extrinsic motivation (i.e., rewards) while cognitive theories deal with intrinsic ... |
tip.psychology.org |
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Motivational Quotes, Motivational Quotations, motivation quotes ... |
Motivational Quotes, Motivational Quotations, motivation quotes, inspirational quotations from Motivating Moments. Updated 2 times a week, ... |
www.motivateus.com |
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Motivation - Atom Wiki |
Motivation. Why are you doing this? RSS is [WWW] over five years old. It was designed for news sites, a way for them to list the stories they had. ... |
www.intertwingly.net |
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Motivation & Inspiration from The Daily Motivator® |
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greatday.com |
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Pages tagged with "motivation" on del.icio.us |
by blowski to folksonomy marketing internet user generated content motivation theory business blog ... saved by 124 other people ... 3 mins ago ... |
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Motivational and Inspirational Resources, Quotes, Short Stories ... |
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Mental Help Net - Psychological Self-Tools - Online Self-Help Book ... |
Methods For Changing Your Identity and Your Motivations ... There are two types of animal motivation: the motivation to approach something, ... |
www.mentalhelp.net |
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Teambuilding Inc. Article - Team Motivation |
Probably the first question to be answered in a discussion of motivation is ... Motivation in this case was lacking because the team’s purpose was not in ... |
www.teambuildinginc.com |
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Learning Skills Program - Increasing Motivation |
Motivation is a complex issue, with a number of causes and solutions -- many of which are of interest to university students, who usually know what they ... |
www.coun.uvic.ca |
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