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Small Business: To Blog or Not To Blog
A weblog, or "blog" started out as a personal journal on the Web. They have evolved far beyond that initial concept. Now, weblogs cover as many different topics as there are people writing them. Some blogs are highly influential and have readership...
The Cat in the Hat" Will Help You Get Your Point Across! (Yes you can, here is the Plan)
I was recently coaching an engineer who wanted to improve his speaking skills. After videotaping him, we discussed his strong points and then his areas of improvement. Then we got to the area of vocal variety. Vocal variety is the quality of your...
The Quickest Way To Start A Business Online
Want to get into business fast with minimal investment? Want a business that will generate a steady passive Income? Consider This: Joining an affiliate program is one of the easiest ways to get into business quickly online! In fact joining an...
The Sink Or Swim Approach To Leadership
Looking around in most corporate environments today you'll find mission, vision and values statements proudly displayed on the walls, in print materials and even engraved in granite. Often, they've invested a great deal of time; effort and...
Want to Motivate People? Want to Be More Effective? Try Emotional Intelligence.
“Motivation is not a thinking word,” say John P. Kotter and Dan S. Cohen, in their book, “The Heart of Change.” They go on to say: “Analysis has three major limitations. First, in a remarkable number of cases, you don’t need it to find the big...
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Winning the Loyalty of Your Customers
PERMISSION TO REPUBLISH: This article may be republished in newsletters and on web sites provided attribution is provided to the author, and it appears with the included copyright, resource box and live web site link. Email notice of intent to publish is appreciated but not required. Mail to: eagibbs@ureach.com
Dr. Michael LeBoeuf, in his cassette album entitled, Win Customers and Keep Them for Lifeut twelve principles that will transform the workplace into a customer-driven, highly motivational team. Dr. LeBoeuf's program goes like this:
1. Make a positive first impression.
2. Help customers buy what's right for them.
3. Ask the right questions to keep them coming back.
4. Develop an appreciation of customer loyalty.
5. Understand customers and their buying behavior.
6. Use realistic expectations to turn angry customers into loyal ones.
7. Go the extra mile to help the indecisive
customer.
8. Overcome obstacles by turning their buying signals into sales.
9. Reward the customer when he buys and when he refuses to buy.
10. Turn complaints into dollars and frowns into smiles.
11. Keep the spotlight on the customer.
12. Develop and implement a quality customer service action plan.
Apply these twelve principles to your customer service program and watch your customers start coming back again and again.
Remember: When you maximize your potential, everyone wins. When you don't, we all lose.
About the Author
Etienne A. Gibbs, MSW, Management Consultant and Trainer, conducts seminars, lectures, and writes articles on his theme: "... helping you maximize your potential." For more information visit www.maximizingyourpotential.blogspot.com, or email him at eagibbs@ureach.com.
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