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5 Strategies to Streeetch Your Good Press
In the following story Toronto Star columnist and lifelong Catholic, Kathy Shaidle, whose website tweaks confining religious and spiritual notions, talks about how she's been gathering steam to publicize her site. Shaidle's irreverent commentary...
Are You Ignoring These Marketing Principles?
In marketing as in science there are basic principles that govern the movement of bodies in space, or prospects and clients. Just as people instinctively know the law of gravity, they are aware of the fundamental principles of marketing. Unlike...
Izzy Brewer
How To Promote Your Online Business Offline.
There are a number of great ways to promote your online business offline. Combining offline advertising with your online presence will create momentum and increase your profits. There are a number of...
This Straightforward System is Your Roadmap to Success
How to Create a Winning Marketing Plan in 6 Simple Steps It’s surprising how many businesses open their doors without a business plan. You may not have to have every element of a business plan written down to be successful, but without financial...
Why Networking is Your Biggest Advantage
Why Networking is Your Biggest Advantage © 2003 Nava Bromberger
There's a reason why they call it "network" marketing -- it's because it's all about networking! So, what is the secret to success? YOU are the secret to success! You can...
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The Great Sale(s) After the Sale
Some salespersons and network marketers make the terrible mistake of thinking that the sale ends with the sale. They tend to think that, once the client bought something —that they already “closed” the prospect— their work is over. To the new client, however, his/her signature on the dotted line and her/his credit card order mean only the beginning of the sell/buy relationship. In this article we explore twelve practical ideas that you will want to apply right away to guarantee your customer’s satisfaction after the sale. The service you give to your clients and customers does not begin some time after they already bought. On the contrary, it should begin right at the moment you shake their (virtual) hand, in signal of their acceptance of your proposed deal. Depending on how you act from that precise moment on, you’ll be assuring, or neglecting, the future of that sale and of many more future ones. With those same clients and with their referrals. Let’s see and review some points that you may want to put into practice to be even more professional in your sales:
Point 1. Don’t make the mistake of keep on talking once you already made the sale — If you do, you risk letting the (already decided) prospect to involve you in some argument about the sale. And this may remind her of some points or objections of minor importance. Normally, then, these will make her want to “think the whole deal a little more over.”
Point 2. Prepare your exit — Thank the new client for his time and congratulate him for his decision and for buying from you.
Point 3. Schedule at once the next interview — Establish with the client the date and time of your next appointment, where you’ll bring him his documents or the product he already bought. Inform him when and how he’s going to receive his products (if you don’t do the actual delivery) and tell him that in that next interview you’ll answer any new questions he should have.
Point 4. Keep the client informed at all times — If you are going to be late (you personally, or the delivery of your products, service, documents or bill), for any reason, make sure your customer is fully notified. And that she’s agreed to the new date or time.
Point 5. Make sure the client understood perfectly and clearly any special requisite or condition.
And that she is willing and able to comply with these.
Point 6. Manage the non-productive interviews — If you truly feel that some sales interview are not going to end positively, finish it diplomatically, but let the door open for an interview later on. Of course, do NOT leave without asking for at least one referral.
Point 7. Avoid the prospects that never buy — Don’t fall into the trap of keep on calling on those prospects that never quite say no, but neither buy. You’ll be much better off trying some other prospect or servicing a customer. And you’ll have the energy and disposition to do it at your best.
Point 8. Make sure to ask for referrals — Ask for referrals. Ask for referrals. Ask for referrals. If you made the sale, ask for referrals. If you didn’t made the sale, ask for a number of qualified names and additional prospects. The referrals obtained in unsuccessful sales interviews could turn into successful ones, if the other person buys from you. Did I already say you have to ask for referrals?
Point 9. Control your facial expression — Whatever may be the end result of your sales interview, control your expresions, especially the non-verbal ones. After a good sale, don’t start to smile like the proverbial cat who earnt the commision.
Point 10. Maintain the dignity at all times — Leave the impresion that the sales interview is part of the service you offer. And don’t look too disappointed if the candidate didn’t buy.
Point 11. Assure the client that you will keep in touch through your service — And be true to your word.
Point 12. Be in contact continuously — So the clients could not tell you that they only see you when you have something to collect or to sell them.
======================== Jorge Pinkus is CEO and Editor of the ezine: *Global-MaxMarketing* and Founder and CEO of http://www.123-sites.com
Subscribe FREE to the ezine at http://www.psinternet-plus.com/GMM/GMM-last.html =======================
This article may be reproduced only if the byline and the whole author-box is kept intact!
About the Author
Jorge Pinkus is CEO and Editor of the ezine: *Global-MaxMarketing* and Founder and CEO of http://www.123-sites.com
Subscribe FREE to the ezine at http://www.psinternet-plus.com/GMM/GMM-last.html
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When You Know How | Network Marketing Works! |
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Home based business ideas. Best home business and home based business ideas.Spiritual marketing your home based business ideas. Namaste. |
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