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A Guide For Customer Service Training Tools
Let's face it, good customer service can make or break a
company. Even if the product is top-notch, if the sales
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doesn't matter. Customer service should be a number one priority
to any...
“Attitude Is [Almost] Everything”
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I often play a little game with myself when I have to go shopping; to the post office or on other errands.
Sometimes I will just go about my business and make little comment or eye contact with the person...
Effective or Irritating: The Use of Pop Windows in Internet Marketing
Effective or Irritating: The Use of Pop Windows in
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By Hannes Johnson
A few years ago, pop-up windows were all the rage in
Internet marketing. It seemed that every time one
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Know the Building Blocks of Dialogue that Lead to New Learning, Innovation and Synergy
With the complexity and continuous change leaders and managers face today, continuous learning, responsiveness, adaptation and innovation are essential survival skills. Yet, one constant that human beings seem to want and need more than anything...
Matchmaker, Matchmaker, Make Me a Match! - How to Choose the 'Right' Business for You
All right, so you've decided to jump off the corporate ladder and build your own. Congratulations! You've just joined the growing community of home business owners in the US. Expanding at an estimated rate of 10 % per annum, the home business...
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10 top tips for networking
By SJ Beale of Lightning Connection.biz
1. Recognise the importance of networking
Ask any successful business person and they will tell you that above all else networking skills are absolutely vital to grow your business. Networking can increase your market share, help you gain new ideas, provide work and perspectives on life and business. Speaking to one person can potentially give you access to over 200 clients and suppliers.
2. Aim to become visible
You need to let others know you exist and what you do by becoming highly visible and being set apart from the crowd, which is what good networking skills can provide. Be seen and get known. Look for interesting events to go to; clubs, associations, meetings, seminars, conferences, presentations, breakfast briefings, lunches, or start your own networking club.
3. Take care of your image
To have success in networking you need to maintain your self-esteem and build your confidence. Consider how you dress, speak and maintain your body language; aim to present a professional, positive image.
4. Always be positive
By having an open “can do” attitude and having the belief in giving and sharing as well as offering assistance your reputation will soon grow.
5. Treat all events as networking
Going into a specific networking event you may experience fear and trepidation but there is also the thrill and challenge of who potentially you might meet. However we all have all sorts of events we attend which are in effect networking ie meeting people to build mutally beneficial relationships. The networks we belong to can include schools, colleges, work, social life, small businesses, corporate businesses, family, neighbours, advisors or the church.
6. Build your relationships
You need to project an excellent image of warmth, approachability, understanding, knowledge, empathy, and an ability to engage with anyone.. Don’t forget your most powerful contact might not be the most useful to you. Above all be genuine. You should take an interest in everyone you meet, remember their name, listen acutely to them to understand their needs and how you could assist each other. Tact, reassurance and the building of trust are also the hallmarks and vital components of relationship building.
Be relaxed and stay interesting.
7. Develop the ability to “small talk”
Being able to talk to anyone about anything is a valuable skill in its own right and essential in networking. Being able to initiate a conversation means you are more likely come into contact with people who may well turn out to be invaluable contacts. Small talk can be difficult but have a few stock phrases up your sleeve such as “How did you get started in…..?”, “What do you particularly need to succeed?” “Where are you going with it next……?”
8. Develop active listening skills
Networking is not about selling it is about listening to the other person and showing them you are interested in them by active listening. Allow others to open up & talk freely. Give you’re your undivided attention even if it is only for five minutes. Take an interest in what’s said and acknowledge this by nodding or agreeing. Use positive body language such as facing them with lots of eye contact. Used subtle mirroring techniques (body language copying) to develop rapport.
9. Use your business card
With the many people you meet this is the only way to maintain the initial contact. 90% of businesses have no card and only 25% have a card that is up to date and informative. At the very least your own should have on it your name, address and phone number and ideally your email address if not your website. Try to include on the back your skills focus to help others identify what you have to offer. You should also create a tracking system to identify and remember all those who you meet.
10. Be organised
Keep a written list of everyone you know and everyone you meet and what they do or keep a database. Write memory joggers on the back of business cards. You may find it useful to keep a diary of who you meet and where and any mutual contacts for future reference.
For more details phone Sandra Beale on 07762 771290 or email info@lightningconnection.biz. Website: www.lightningconnection.biz
About the Author
HR & Training consultant with over 10 years experience in HR and MCIPD qualified. Set up own consultancy, SJ Beale HR Consult, in 2003 and based in Midlands, UK. Set up Lightning Connection.biz in autumn 2004 to improve networking opportunities in the Midlands.
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