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A LEADERS OR A JERK?
Some years ago, five other instructor candidates and I were being trained to teach a course on public speaking and human relations. As the grueling hours in the lab classes began to take a toll, one candidate summed up the session on leadership...
Guidelines For Choosing A Guru, Coach Or Mentor
The following tips are meant as a guide for those of you who wish to enter into a coaching or mentoring relationship with a Guru, Coach or Mentor. 1. If you are not going to work with the individual you are paying, don't do it. You need to work...
Hiring Customer Service Representatives That Are A Perfect Fit
© Kathi Graham-Leviss http://www.xbcoaching.com Have you ever phoned a customer service department only to receive an attitude rather than help? Not a pleasant experience! It is quite obvious that the person on the other end of the phone is not...
Is Your Workplace Suffering from Contagious Stress?
We wonder how many of you might recognise this scenario? Although it happened with a male manager, it could apply to men or women. The manager we worked with had been promoted to a more senior role and was experiencing demands from all sides. He...
Six Sigma as a Way to Develop People
One of the many benefits of Six Sigma is how it helps to develop
people. The dual processes of Six Sigma training and Six Sigma
projects cultivate excellence in not only product quality and
financial savings but also in the knowledge, confidence,...
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A leadership program for general contractors
PROBLEM Many of the General contractors and workers are "technically" excellent in their field but do not know how to deal with people. Also, in many instances, they exhibit attitudes which are not conducive to teamwork and effective, efficient operations. This impacts the team environment which is required to do an excellent job in the construction industry. Some instances included people who were technically competent, ready to be promoted to managers of regions but who were being held back due to the conflicts they were creating with fellow employees in their quest for "perfection". In one case, one supervisor was held back from a promotion to regional manager due to complaints from subordinates and peers (although the customers loved him due to his efficiency and results). SOLUTION Management Resources Inc. (MRI): Tailored its Leadership program to meet the construction industry’s needs The program includes: Leadership Skills Customer Service Skills Personality Assessments Service Recovery The program is being taught
throughout the state for seven (7) hours of Continued Education Leadership and Management Development programs are being provided to individuals who have a specific personal need. RESULTS Participants gave the program excellent ratings. Their attitudes had greatly improved by the end of the program. The time dedicated to these programs directly impacts the bottom line in terms of reduced disputes, improved productivity and teamwork. A supervisor, who was not promoted due to the problems dealing with personnel, is currently taking the Management Development program. Four weeks into the program he is already demonstrating improvement in his dealings with people and conflict resolution Attitudes have changed from being negative to being positive, resulting in improved productivity and a more pleasant environment to work in. Feedback from two contractors indicated they had been able to reduce coordinating problems by over 20% and they estimated these savings to be around $50,000.
About the Author
Managing Partned, Management Resources Inc.
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