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3 Traits for Success
The other day I was conducting a group interview at one of my off-line businesses. I was addressing about 15 applicants for an office position and going over the three basic character traits that I require. I've talked about these same principles...
Hiring Customer Service Representatives That Are A Perfect Fit
© Kathi Graham-Leviss http://www.xbcoaching.com Have you ever phoned a customer service department only to receive an attitude rather than help? Not a pleasant experience! It is quite obvious that the person on the other end of the phone is not...
Sell Your Love
It's well documented that if we love our work, then we usually become experts at it and eventually the money shows up. Makes sense, but this is a slight shift on that concept. I want you to literally look at the concept of selling love for...
Success in Business!
Here is a secret that may be difficult for you to believe, so
prepare yourself. It is an extremely important secret that can
have a most profound impact on your small business success, or
it's failure.
Let's start by asking a simple...
The Challenges of Human Resource Management
Introduction
The role of the Human Resource Manager is evolving with the change in competitive market environment and the realization that Human Resource Management must play a more strategic role in the success of an organization....
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A leadership program for general contractors
PROBLEM
Many of the General contractors and workers are "technically" excellent in their field but do not know how to deal with people.
Also, in many instances, they exhibit attitudes which are not conducive to teamwork and effective, efficient operations.
This impacts the team environment which is required to do an excellent job in the construction industry.
Some instances included people who were technically competent, ready to be promoted to managers of regions but who were being held back due to the conflicts they were creating with fellow employees in their quest for "perfection".
In one case, one supervisor was held back from a promotion to regional manager due to complaints from subordinates and peers (although the customers loved him due to his efficiency and results).
SOLUTION
Management Resources Inc. (MRI):
Tailored its Leadership program to meet the construction industry’s needs
The program includes:
Leadership
Skills
Customer Service Skills
Personality Assessments
Service Recovery
The program is being taught
throughout the state for seven (7) hours of Continued Education
Leadership and Management Development programs are being provided to individuals who have a specific personal need.
RESULTS
Participants gave the program excellent ratings.
Their attitudes had greatly improved by the end of the program.
The time dedicated to these programs directly impacts the bottom line in terms of reduced disputes, improved productivity and teamwork.
A supervisor, who was not promoted due to the problems dealing with personnel, is currently taking the Management Development program. Four weeks into the program he is already demonstrating improvement in his dealings with people and conflict resolution
Attitudes have changed from being negative to being positive, resulting in improved productivity and a more pleasant environment to work in.
Feedback from two contractors indicated they had been able to reduce coordinating problems by over 20% and they estimated these savings to be around $50,000.
About the Author
Managing Partned, Management Resources Inc.
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