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Choosing An Attitude That Serves You
There is more attitude around than the 'traditional 'positive / negative attitude. This issue's topic will expose you to the other kind of attitude. You will also learn about the significant role attitude in the making your world go round!
As you...
Heating Up Cold Calls: 21 Tools for Tremendous Telephone Techniques
OK, let's heat up the cold-calling debate. Is everyone a salesman? Yes! Do most people have to make cold calls at some point? Yes! Do most people hate to make cold calls? Yes! So, you have two choices; either hire someone (a professional...
Teaching Students To Keep Out Of Credit Card Debt - The Parents' Role
Parents have the full responsibility for their children and their education. It is up to parents to teach their children what's right and what's wrong, how to conduct themselves as good citizens, how to cross the road safely and generally protect...
Ten Tips to a Job Winning Interview
These days, interviews don't come easily. When you get The Call, make the most of your time -- and go for it!
1. Investigate the company's culture, markets, and finances. But resist the temptation to show off what you've researched: "I...
The Minefield to Online Success
Becoming successful online has become a reality for many marketers.However the majority of us end up empty handed in the game.This leads many to ask themselves, is success online possible ?
The success rate for online marketers is...
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A leadership program for general contractors
PROBLEM Many of the General contractors and workers are "technically" excellent in their field but do not know how to deal with people. Also, in many instances, they exhibit attitudes which are not conducive to teamwork and effective, efficient operations. This impacts the team environment which is required to do an excellent job in the construction industry. Some instances included people who were technically competent, ready to be promoted to managers of regions but who were being held back due to the conflicts they were creating with fellow employees in their quest for "perfection". In one case, one supervisor was held back from a promotion to regional manager due to complaints from subordinates and peers (although the customers loved him due to his efficiency and results). SOLUTION Management Resources Inc. (MRI): Tailored its Leadership program to meet the construction industry’s needs The program includes: Leadership Skills Customer Service Skills Personality Assessments Service Recovery The program is being taught
throughout the state for seven (7) hours of Continued Education Leadership and Management Development programs are being provided to individuals who have a specific personal need. RESULTS Participants gave the program excellent ratings. Their attitudes had greatly improved by the end of the program. The time dedicated to these programs directly impacts the bottom line in terms of reduced disputes, improved productivity and teamwork. A supervisor, who was not promoted due to the problems dealing with personnel, is currently taking the Management Development program. Four weeks into the program he is already demonstrating improvement in his dealings with people and conflict resolution Attitudes have changed from being negative to being positive, resulting in improved productivity and a more pleasant environment to work in. Feedback from two contractors indicated they had been able to reduce coordinating problems by over 20% and they estimated these savings to be around $50,000.
About the Author
Managing Partned, Management Resources Inc.
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