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5 Tips For Better Management Of Home Business
Home business on the net offers an opportunity to earn a lot of money. But like any other business it demands a constant input.
A better execution of efforts would bring better results.
Inculcating a professional approach and attitude...
:: Blazing Tips To Start Your own Profitable Internet Home Business
:: Blazing Tips To Start Your own Profitable Internet Home Business
By: Michel Richer
You might think that it is hard to start an internet home business. But in fact it is pretty easy to do business on the internet. Of course you need some...
Focus on your strengths
Taking time to discover or confirm your key strengths and skills will empower you to make important decisions about your career. If you continue to produce letters and resumes that highlight the skills you have developed in your present position,...
Goal Setting for entrepreneurs
Effective goal setting is a challenging exercise. It requires self-knowledge and courage. Remember, whatever goals you write down you can have, provided you believe it, you are prepared to set it as a goal, and you are prepared to pay the necessary...
Squashing the Procrastination Demon
We all know a procrastinator . . . that person who does
Christmas shopping on December 24th, pulls an all-nighter to get
a report done, or avoids making even the simplest decisions.
Many times the procrastinator puts forth a defense of "well,...
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Improvingcustomer service in large stock registrar cmpany
ROBLEM
The organization was always working under a crisis mode, with the managers feeling pressured and "under the gun".
There was discord and resentment among the manager team, which reflected in the employees.
Re-work and bureaucracy were eminent.
Two of the managers were at odds with each other, which was evident to the employees, and created additional discord.
The Customer Service group showed a lack of concern for the customers, assuming that it was "OK" to wait in line, be referred to another line, come back another day for certain transactions, etc.
Customer were complaining for lack of service and long waiting lines.
SOLUTION
Management Resources Inc. (MRI) :
Facilitated a customer needs analysis and company needs analysis sessions.
Conducted focus groups with customers and employees
Worked with the managers in developing strategic plans and objectives
Established work priorities and set specific goals that were deployed throughout the organization
Initiated a program to aid in replacing undesirable attitudes with positive ones
Conducted a Team Building
workshop for managers
Conducted a Customer Service session for the Customer Service group
RESULTS
Results became very visible:
Sensitivity to the customer increased throughout the organization, not only at the management level but particularly in customer representatives.
The management team became more cohesive and learned to respect each other’s opinions and reach consensus on departmental issues.
The managers in conflict learned to work with each other, which resulted in improved cooperation and better service to the customer.
Their two departments became more productive and morale improved.
The attitudes of all involved showed considerable improvement.
Many customers expressed satisfaction to the new corteous and speedy manner they were treated.
Managers became more confident and allowed room for initiative from their employees.
This resulted in process improvements and increased customer satisfaction due to reduced bureaucracy.
The "empowered" employees were more satisfied and productive.
About the Author
Managing parner, Management Resources, Inc
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