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A Guide For Customer Service Training Tools
Let's face it, good customer service can make or break a
company. Even if the product is top-notch, if the sales
representatives don't have great customer service skills, it
doesn't matter. Customer service should be a number one priority
to any...
Is a Home Business Right For You?
Every morning as people wake up and make the commute to work, many dream of the day when they will finally work for themselves. Every time the boss lets someone know that they must give up their weekend plans for the good of the company, people...
Resolving Workplace Conflict: 4 Ways to a Win-Win Solution
The effects of conflict in the workplace are widespread and costly. Its prevalence, as indicated by three serious studies, shows that 24-60% of management time and energy is spent dealing with anger. This leads to decreased productivity,...
TRANSITION TO LEADERSHIP TRAINING
Introduction: “Why the need for a transition” Human beings generally thrive on personal achievements. True leaders, on the other hand, thrive on the achievements of their team members. Highly effective leaders guide, assist, and coach team...
Why Would Anyone Consider Network Marketing
Why Would Anyone Consider Network Marketing? Bill Dunigan Extra income, extra income, extra income! Residual income, residual income, residual income! That’s it, plain and simple. This is a question I’m sure most people have asked. With the...
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The Importance of Followers
In his July 1997 Toastmaster magazine article called "How to Be a Great
Follower", Richard G. Ensman, Jr. stated several qualities he believed
are important for this role. He wrote: "Whatever your career or
position in life, you'll often find yourself serving as a follower: as a
subordinate, a member of a committee, or a participant in a work team.
As you strive to fill that role, remember the vocabulary of great
followership." The following traits are among those mentioned in the
article.
* Complementary - understanding the strengths and limitations of the
leader and filling in where needed
* Loyalty and Commitment to the leader and their work.
* Understanding and articulating the vision and integrating it.
* Candor - speaking one's mind clearly, crisply, and convincingly (in
private if necessary).
* Listening attentively and observing the subtle nuances of what the
leader is saying.
* Predictability as a good trait because stability is needed within a
group.
* Helpfulness which is demonstrated when unexpected needs, questions and
details arise.
* Efficiency which means doing the task quickly and with little cost or
aggravation.
* Insightful - asking probing questions and fostering new perspectives.
* Creativity in striving to develop the ability to bring novel solutions
to problems.
* Honesty as good followers can be trusted with resources and acting
with high standards of integrity.
* Persistence in problem solving.
* Practicality which leads to thoughtful, positive suggestions.
* Communicative with progress reports and developments.
* Cheerfulness maintained by an even-tempered disposition and smile -
whatever the circumstances
In this writer/publisher's opinion, these qualities are important no
matter what your position! These traits are important for whatever role
you are performing. Incorporating them into your daily life will
benefit you and those around you regardless of whether you are
currently
the leader or follower.
Another aspect of the role between leaders and followers is, of course,
delegating tasks and responsibility. If you don't trust your followers
enough to include them in the decision-making process, then you are
probably making decisions based on your needs and your perception of the
situation- which could be inaccurate. You do this without benefiting
from the insight, creativity, and input of those you lead. And you may
not be making the best choice because research shows that decisions made
by groups of five or more are superior to individual decisions. If you
don't trust these people enough to share information with them and ask
for their input and opinions when decisions need to be made, why are
they on your team?
When you don't trust your followers enough to delegate responsibility to
them and leave them alone to get the job done, you are communicating to
them that they are inadequate, incompetent, and just don't have what it
takes to accomplish the results you want. Which, obviously, is not an
effective way to either increase self-esteem or build a team.
The importance of followers is critical to the success of any
professional or personal organization. Without them, the day-to-day
running of the group would cease to exist. There'd be no one to do the
"real work" that keeps the unit alive and well. Treat followers well
and you will be rewarded with the type of behavior and attitudes listed
above. Your rank of leader will be enhanced as you will have a
well-rounded a nd more smoothly operating unit. A dream that can come
true!
About the Author
Copyright 2002 by Virginia Reeves. This article may be reprinted; inform the author via mailto:rainbowop@onemain.com. For more on creativity, success, communication, and enhancing your skills and talents for more growth,
please click on http://www.rainbowopportunities.ws or mailto:millionairemindset@GetResponse.com (for free bi-monthly e-zine)
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