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7 Essentinal Resources for Small Business
So you want to start a business but you don't have a lot of money? Start your business online, and it won't be a problem.
There are some pretty terrific resources you can use. Some of them you have to pay for, but they are inexpensive and...
Business Reporting: Chart and Graph
Business reporting is not always easy. Too often we can get
swamped down in paper work and long, exhaustive reports that
offer entirely too much information. Your business reporting
does not have to end up like that. If you find yourself...
Pitching to Employees
The senior flight attendant on the WestJet flight was starting the routine safety talk: the bit about flotation vests and emergency exits that we ignore at the beginning of every flight. “If we could have your attention, please, we would appreciate...
The 6 P's of Personal Marketing
Unless you're using every advantage of Personal Marketing , you're not achieving all of the potential success that is sitting there waiting for you to grab. Personal Marketing means that you're providing the right impression of your small business,...
Ways to cut down your home business expenses
As home business owners we are often looking for ways to cut down our operating costs and business expenses. Here are a few to consider: 1) Freebies- Those of you who know me a little would know that I'm a "Free-ak". There are a lot of free, high...
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Identify, Acquire, and Retain Customers with a CRM [1016]
Identify, Acquire, and Retain Customers with a CRM [1016]
Publishing Guidelines: You may publish my article in your
newsletter, on your website or in your print publication
provided you include the resource box at the end. Notification
would be appreciated but is not required.
By S. Maurer
Customer Relationship Management CRM is a way to identify,
acquire, and retain customers, a business' greatest asset.
Research has shown that companies that create satisfied, loyal
customers have more repeat business, lower customer-acquisition
costs, and stronger brand value--all of which translates into
better financial performance.
Even though research shows that Customer Relationship Management
CRM initiatives have shown little success, a recent poll shows
that 35 percent of executives surveyed said their organizations
will launch Customer Relationship Management CRM initiatives
this year.
The present scenario of companies using "poorly implemented"
multi channel strategies for living up to the expectations of
customers is bringing both customer satisfaction and customer
loyalty down the ladder.
In short, Customer Relationship Management CRM is the computer
system interacting directly with the clients through voice by
phone (and voice recognition if necessary)
without human
actions, for marketing, sales, support, accounts and any other
application. In other words, the external world of a company.
Putting all Customer Relationship Management CRM facets into one
coherent, organized presentation to the customer could require
the services of a systems integrator. It would most certainly
require training everyone from webmasters to call center workers
to field sales technicians.
These days, a company's telephony system is already integrated
into the responsibility of its IT Information Technology Dept,
not only because it's often digital, but mainly because it's
more and more integrated into the data network. And in the not
too very distant future, the data process and telephony process
will have converged into one.
CRM and Call center managers plows generally adept,
quick-thinking individuals who it plows expected to manage large
numbers of people, learn new technologies on the fly, and still
report the full operation to the management team.
About the author:
S. Maurer is a 53-years old college graduated IT professional,
with 30 years of experience in the computer & technology fields.
Now is the Academic Director of http://mba-open-university.net
and
http://distance-learning-mba-online-mba-program-executive-jobs.ne
t.
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OSCON 2005 Keynote - Identity 2.0 |
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Presentation Information Resources - Presentation Technology News ... |
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Effective Presentations homepage |
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Impress |
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PRESENTATIONPRO - experts for Microsoft PowerPoint |
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Organization, Audience cannot understand presentation because there is no sequence of information. Audience has difficulty following presentation because ... |
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Presentation Skills |
Presentations are one of the first managerial skills which a junior engineer ... This article looks at the basics of Presentation Skills as they might apply ... |
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