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Global Development - So Much More Needed
The tragic events resulting from the recent Tsunami on Boxing Day 2004 serve to again highlight the fragile nature of many of the world’s communities. In each of these locations the key tasks of treating the sick and injured, ensuring clean...
Grassroots Internet Marketing Campaign
You may use this article for reprint, as long as it remains unaltered and the resource box and author information are included.
Grassroots Internet Marketing Campaign
Many people, in a rush to spike sales through the roof, think too big...
PROVE IT WITH A MINI-SITE
Have you ever known something was true? Deep down in your gut where it matters most? Something everybody around you also knows? Have you been there, yet something deep inside just won't buy it? Well, I'm in that fix right now. I have been for years....
The Right Speaker makes a BIG DIFFERENCE
MORE and more corporations in Malaysia have awoken to the necessity of training and developing their people these days. Hence, many local speakers have emerged in recent years just as many foreign ones have already been flocking to Malaysia as far...
Why Not Juice-Up Your PR?
Say, from tactics like special events, brochures and press releases to a public relations effort more in keeping with the challenges you face as a business, non-profit or association manager?
I speak of public relations that alters individual...
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Influencing Skills - How To Influence People
There is no right way, nor is there only one way to influence
others. Everything, but everything, is a factor when influencing
people.
And we are, all of us, influenced by people, places, events and
situations at all times. Sometimes we are affected more or less
by these things, but we are continually being influenced by what
happens around us.
So what about the specifics in the workplace?
Your job requires you to influence people just about all of the
time. It may take the form of gaining support, inspiring others,
persuading other people to become your champions, engaging
someone's imagination, creating relationships.
Whatever form it takes, being an excellent influencer makes your
job easier.
An interesting point about people who use their influencing
skills well, is that other people like being around them.
There's a kind of exciting buzz, or sense that things happen
when they're about.
It's because they don't sit around wishing things were different
while moaning there's nothing they can do about it.
They don't sit around blaming others or complaining about what
needs fixing that will make things better. They see what needs
doing and set about getting it done.
Truly excellent influencing skills require a healthy combination
of interpersonal, communication, presentation and assertiveness
techniques.
It is about adapting and modifying your personal style when you
become aware of the affect you are having on other people, while
still being true to yourself. Behaviour and attitude change are
what's important, not changing who you are or how you feel and
think.
You may try to exert your influence through coercion and
manipulation. You might even succeed in getting things done; but
that isn't really influencing. That's forcing people to do what
you want, often against their will. You won't have succeeded in
winning support.
Pushing, bullying, bludgeoning or haranguing DO NOT WORK! Like
elephants, people will remember the experience.
Indeed, if you force someone to do something you want, without
taking their point of view into consideration, then the
impression that person is left with is how they will see you
forever. You're stuck with it, unless you deliberately change
what you do in order to be seen differently.
People are far more willing to come halfway (or more) if they
feel acknowledged, understood and appreciated. They may even end
up doing or agreeing to something they wouldn't previously
have
done because they feel good about making the choice.
Influencing is about understanding yourself and the effect or
impact you have on others. Though it can, on occasion, be one
way, the primary relationship is two way, and it is about
changing how others perceive you.
In other words, the cliché, perception is reality, makes perfect
sense in the context of influencing.
It doesn't matter what's going on internally for you - if it
isn't perceived by the other person, then it doesn't exist,
other than in your mind.
You could be doing the most brilliant presentation you've ever
created, but if you haven't brought your 'audience' with you,
the brilliance is wasted. And that's about being able to see
what's going on for them, which will be different, however much
you may have in common.
Influencing can sometimes be looked at as the ability to
'finesse', almost sleight of hand. The other person isn't
prodded into seeing your view of the world, but is persuaded,
often unconsciously, into understanding it.
Sometimes you can get so used to your own personal style or way
of being or pattern of communicating, that you don't think of
how it is being received, and you don't think of behaving in any
other way.
Influencing is about being able to move things forward, without
pushing, forcing or telling others what to do.
Now what we know is that one of the most powerful forces that
affect people's behaviour is the avoidance of humiliation.
No one wants to embarrass themselves if they can help it. So
changing your behaviour entails a certain risk.
But if that behaviour change is deliberate, and you have made an
effort to see the world from the other person's point of view,
then humiliation can be avoided on both sides.
Whatever the arena you work in influencing others is about
having the confidence and willingness to use yourself to make
things happen. Influencing people is also the ability to 'work'
a dynamic, whether it's a large group, one to one or over the
phone.
By 'working' the dynamic, we mean using everything at your
disposal, both verbal and non-verbal communication, to create
the impact you want, rather than letting things just happen.
About the author:
Jo Ellen and Robin run Impact Factory a training company who
provide Influencing
Skills , Public Speaking, Presentation Skills,
Communications Training, Leadership Development and Executive
Coaching for Individuals.
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