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What is a Business Analyst? (Part 2)
WHAT IS A BUSINESS ANALYST? (Part 2)
Today the term Business Analyst is synonymous with a career in
the IT industry but the most successful and valuable analysts
are those who understand the "business" rather than those who
understand IT.
So what exactly is a Business Analyst? What is the Business
Analyst's role? What is the best background for this job? What
skill set is required? What type of person is the best fit? What
training is required and available? Each organisation seems to
have its own ideas about the role, skills, responsibilities and
expectations. Given the importance of the job, a common
definition would assist both practitioners and employers. In
this second part we look at typical background requirements for
a Business Analyst, and their job role.
Academic level
In our experience the most successful B.A.'s are those with
formal, structured education and training. Business
administration and similar qualifications are certainly helpful,
but not essential. Similarly, a qualification in a computing
topic, while helpful is not essential. Professionalism is not
widely sought-after or recognised, and most B.A.'s are not
members of the ACSiii (Australian Computer Society).
Experience A broad experience of business is required,
the more varied, the better. Business experience in insurance,
HR, banking, retail, manufacturing, processing and technology
industries, etc. is transferable, no matter what the recruiters
might say.
Personal characteristics
The B.A. has to get along with everyone, maintaining good
relationships at all levels from senior management to junior
staff. They must be able to understand the business objectives
and be able to quickly prioritise their work, so that they do
not spend undue time on the small things before they've sorted
out the main issues. They must be analytical and be able to deal
with the abstract; this is most important. They must be good
with detail, and tenacious - following issues through to
conclusion. They must be good organisers and good with their own
time management. Above all, they must be excellent
communicators, able to reduce the complex to the understandable.
An often under-rated skill is listening.
'You have two ears and one mouth. I suggest that you use them
in that proportion.' G.K. Chesterton
Computer programmers sometimes make the move to an analysis
role, not always successfully. Programming requires a particular
personality - comfortable with detail and logical precision.
Business analysis is more of the big picture. It is a rare
individual that is comfortable - and competent - in both
areas.
Today's Business Analyst - the job role
At the core of the Business Analyst's skills are process
modelling, requirements gathering and requirements
specification. However, because the B.A. has a highly visible
role in the project, the expectations from clients, colleagues
and the organisation are often far higher and extend through the
life of the project:
In the project initiation phase, the B.A. may be expected to
investigate, formulate & agree terms of reference, and etablish
relationships.
In the analysis and specification phase, the B.A. may be
expected to investigate business systems, to establish & agree
business requirements, establish cultural & organisational
changes required and advise on technology options.
In the design phase, the B.A. may be expected to propose,
outline, design & specify business functions, to appraise
software packages, to design manual interfaces and design
implementation & training processes.
In the build phase, the B.A. may be expected to liase with the
technical services provider, and plan/build/present training
courses.
In the test phase, the B.A. may be expected to liase and manage
acceptance testing.
In the implementation phase, the B.A. may be expected to liase
and manage the implementation.
A Business Analyst may find themselves involved in some or all
of the above roles. The required skill set may be classified as
follows:
Primary skills - analysis & investigative skills, process
modelling, data modelling, specification writing, business
writing, inter-personal communications skills. Secondary skills
- presentation & training skills, technology & vendor knowledge,
SDLC knowledge, project management, team leadership.
Even if the B.A. works predominantly in the domain of primary
skills, to be effective within the organisation they will need a
balance of secondary skills as well.
In Part 3, we'll look at the current tools for modelling and
requirements specification.
This article adapted for the web by Phil Dean,
www.irmtraining.com.au. You may use this article in your
newsletter or internal document free of charge provided that you
do not alter it in any way and that you include the
following:
Written by Derrick Brown and Jan Kusiak ©2002-2005 IRM Training
Pty Ltd ABN 56 007 219 589. http://www.irmtraining.com.au
About the author:
Phil Dean is Operations Manager for IRM Training,
http://www.irmtraining.com.au, based in Melbourne, Australia.
More resources and articles relating to the field of business
analysis can be found by visiting our website at
http://www.irmtraining.com.au.
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