|
How To ‘Cross-Sell’ And ‘Sell Up’ Over The Telephone
Call centres are a land of missed opportunities. Every call whether inbound or outbound is an opportunity to make a sale or to build a pipeline for a future sale. At the very least there is scope for selling a bigger quantity (selling up) or to...
How to Survive Telecom BPO
Auditel Inc. of FL asks: Are you getting the telecom services you’re paying for, or just paying for what you get?
Orlando, FL – June 27-- Auditel Inc. of FL announced today that it’s becoming more common for companies to...
So, You Think You Want to Be a Telecommuter?
Do you yearn for a more balanced life and a more flexible approach to work? Do you dream about productive workdays that don’t include the drain of time and energy devoted to commuting? Do you spend time in traffic (on the highway or sitting in an...
The Truth About Telecom "Outsourcing"
When it comes to reducing company telecom expenses, more and more companies are beginning to consider outsourcing as a viable and intelligent option. Although "outsourcing" seems to be the buzzword these days, there are things you need to know and...
Touching On Telecommuting
I have exciting news if you want to stay home with your precious babies, but still need a weekly paycheck. If you think you can’t do both, I’m here to tell you that you can! The official word for what I’m talking about it “Telecommuting”, but it’s...
|
|
| |
|
|
|
|
|
|
Effective Meetings by Phone - Part 1, How to Plan a Teleconference
Teleconferences can be a boon or a bust. On the positive side, they allow people at different locations to attend meetings without having to travel. On the negative side, they can degenerate into frustrating struggles with uncontrolled babble. This occurs because people lack visual contact, which hinders effective communication and provides opportunities to misbehave.
Here's how to set up an effective meeting by phone.
1) Plan a simple meeting. Ideally, the meeting should last less than 30 to 45 minutes. People are unable to concentrate on long phone calls. They become tired. Their attention drifts. They need to take a break. Design your meeting so that it is short and to the point. That way everyone can focus on the issues and participate effectively.
2) Write out your goal for the meeting. Then make sure that this statement truly represents the result that you want to have at the end of the meeting. Lack of a clear, well-stated goal is the second biggest cause of bad meetings. Next check if a teleconference is the best way to obtain that goal. Cancel the meeting if you can achieve the goal with any other approach, such as by sending a memo, making a single phone call, or thinking through a solution by yourself.
3) Prepare an agenda. A teleconference without an agenda is like a journey without a map -- in the dark. Without an agenda, you will lose control and waste time. Your agenda should include the goal for the meeting and detailed instructions for each part of the meeting. It should be so complete and specific that someone else could use it to run your meeting.
4) Distribute the agenda at least a day before the meeting. This allows everyone to think about your issues and prepare for their participation. If appropriate (e.g., for controversial or
complex issues) call key participants to confirm that they received the agenda and to check if they have comments on how the meeting could be made more effective. Use this as an opportunity to listen their ideas, instead of to work on the issues or argue with them.
5) Distribute any materials related to the issues before the meeting. This includes outlines, blueprints, schematics, product brochures, and data. Then, the participants can use these tools to participate more effectively. For example, they can follow an outline, look at diagrams, or read data during the meeting. This helps compensate for the lack of visual contact in a teleconference.
6) Invite only those who can directly contribute to the meeting. Ideally, this should be fewer than eight people. If you invite more people, it becomes very difficult to hold an effective meeting. With a larger group, some of the attendees will become lost as silent listeners, which is a waste of their time. You can always send a copy of the minutes to the people who need to know about the work accomplished during the meeting.
A teleconference is more than a phone call. It is a meeting. And a meeting is a business activity that should be driven by a well thought out goal supported by a detailed plan. With proper planning, your teleconferences will distinguish you as an effective leader.
About the Author
IAF Certified Professional Facilitator and author Steve Kaye helps groups of people hold effective meetings. His innovative workshops have informed and inspired people nationwide. His facilitation produces results that people will support. And his books show how to hold effective meetings. Sign up for his free newsletter at http://www.stevekaye.com. Call 714-528-1300 or visit his web site for over 100 pages of valuable ideas.
|
|
|
|
|
| Business - Sales-Teleselling Ezine Articles |
| EzineArticles.com allows ezine or email list publishers to upload or download free expert content that can be used within email newsletters or websites. |
| ezinearticles.com |
|
| Business: Sales Teleselling Articles from EzineArticles.com |
| http://ezinearticles.com/?cat=Business:Sales-Teleselling Free Content For Your Ezine or Website http://creativecommons.org/licenses/by-nc-nd/2.0/ First and ... |
| ezinearticles.com |
|
| Stomping Ground Printing Australia- Flyers, Leaflets, Pamphlets ... |
| ist1_1653144_pressing_the_t.jpg. ist1_1581279_male_customer_.jpg. Sales-Teleselling. Filter, Order. Title asc, Title desc, Ordering. Display # ... |
| www.stompground.com |
|
| Stomping Ground Printing Australia- Flyers, Leaflets, Pamphlets ... |
| arrow Business Tips arrow Sales-Teleselling. Wednesday, 06 December 2006 ... Sales-Teleselling · Sales-Training · Small-Business · Strategic-Planning ... |
| www.stompground.com |
|
| ButterFly / Explore / Page detail |
| Page Info. Author, non entered. Description, Sales Teleselling: Business. Visit webpage. Page Detail. ButterFly date, 0th ... |
| butterflyproject.nl |
|
| - Sales Teleselling |
| By Franz von Muhlfeld | On July 8, 2006 | In Sales Teleselling | Rated. Full Article · Print Article · » Cruise Like James Bond ... |
| www.articlebar.com |
|
| Sales Teleselling - Business Articles |
| Sales Teleselling: A summary of articles from Business Articles. |
| www.businessarticlesweb.com |
|
| Sales Teleselling |
| You are here: Article Directory arrow Article Directory arrow Business arrow Sales Teleselling ... Sales Teleselling ... |
| www.rumorist.com |
|
| Sales-Teleselling Articles :: Article Directory - Free Website Content |
| Home | Business | Sales-Teleselling. 7 Articles Found in Sales-Teleselling Category. 15 Tips to Making More Telephone Appointments, More Often [ 49] ... |
| www.articlesalley.com |
|
| FinQoo - Daily Articles Collection - Sales Teleselling |
| Sales Teleselling - [217 total]. Cold Calling and Charting Progress · Telemarketing Lead Lists · Present Ideas with Conviction to Avoid Being Challenged ... |
| articles.finqoo.com |
|
| Business-Sales-Teleselling Articles From EzineArticles.in |
| Home » Article Category » Business-Sales-Teleselling. Add Google · My Yahoo · My Msn · My NewsGator · My FeedSter · BlogLines ... |
| www.ezinearticles.in |
|
| - Sales-Teleselling |
| Home arrow Article Resources arrow Business arrow Sales-Teleselling · acne. Mosets Tree. Sales-Teleselling. Listings. There are 0 listings in this category. |
| www.natural-acne-removal.info |
|
| Your-Entertainment-News.com - Sales Teleselling |
| Home arrow Directory Map arrow Business arrow Sales Teleselling. Main Menu ... Mosets Tree. Sales Teleselling. Listings ... |
| www.your-entertainment-news.com |
|
| Entertainment Guide - Sales-Teleselling |
| Sunday, 03 December 2006, Home arrow Article Resources arrow Business arrow Sales-Teleselling ... Mosets Tree. Sales-Teleselling ... |
| www.entertainment-resource-directory.com |
|
| - Sales-Teleselling |
| spacer.png, 0 kB. spacer.png, 0 kB. Home arrow Article Resources arrow Business arrow Sales-Teleselling. Mosets Tree. Sales-Teleselling ... |
| www.marketingmagazineguide.com |
|
| Indian Matrimonials - Free India matrimonial, matrimony ... |
| MeraSathi.com Articles. Articles >Sales-Teleselling. Sail Past Call Sentries By Volunteering Information by Dr. Gary S. Goodman ... |
| www.merasathi.com |
|
| Insights-On-Marketing.com |
| Tuesday, 28 November 2006, Home arrow Site Guide arrow Business arrow Sales Teleselling ... Mosets Tree. Sales Teleselling ... |
| www.insights-on-marketing.com |
|
| Sales teleselling, sales tips, teleselling - Companies Implement ... |
| salesteleselling.co.uk offers sales tips, teleselling tips, sales advice and teleselling advice - Companies Implement Their Own Call Accounting Solutions to ... |
| www.salesteleselling.co.uk |
|
| Category: sales |
| Learn To Dance The Online Sales Quickstep.By: John TaylorHave you ever clicked on a link, or ad that seems to be offering you the exact answer to your ... |
| www.articler.com |
|
| Free Web Content, Free Reprint Articles, Feature Articles, Find ... |
| List available articles for the Sales-Teleselling category :. There is no Article yet for this category. Please visit from time to time for new updates. ... |
| articles.realook.com |
|