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Changing Careers... to obtain the Telecommuting Lifestyle
At one time or another, every employee wonders what it would be like to work in a telecommuting situation. But, they look at their current job and wonder how they could ever do it from home. Well, that concern is quite correct as some jobs cannot be...
Cutting Telecom Costs by Using Fax Servers
For the better part of 20 years, companies the world over have relied on the fax machine for simple and discrete delivery of information and important documents. These days, entire industries would seemingly come to a halt without the ability to...
How to Propose Telecommuting
One of the easiest ways to get a work at home job is to get your boss to allow you to telecommute at least part of the time. There are benefits to both you and the company you work for in most cases, so you need to do some research and write a...
Overcoming Objections Over The Telephone
In sales, one of the things you will be doing a lot of, is making phone calls. You can’t escape it. It just comes with the territory.
Making phone calls is really not all that bad. The thought of having to do it, is actually much worse than...
ROMSOURCING ROMANIA SELECTS OPEN-TELECOM TO DELIVER E-CARE SERVICES
Live Chat And Email Answering Operators Available For UK Worldwide August 26, 2004 -- Romsourcing is delighted to announce a new partnership with UK telecom services provider OpenTelecom. OpenTelecom will provide support for distributing...
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Los Angeles County's Tough Telecom Expense Management Standards Met
Call accounting and tracking system helps County with cost
allocation
Los Angeles County's two-month search for a turnkey call
accounting and tracking system to control telecom expenses in
over 125 County locations ended in a contract with Telsoft
Solutions to install MegaCall, a robust enterprise-level
call-tracking system ideal for corporate telecom expense
management. "The county of Los Angeles was seeking an in-house
call accounting program to track and allocation costs for calls
placed from numerous PBX and VoIP systems," said Don Simons, CEO
of TelSoft, Inc., a California-based privately held corporation
that provides call accounting and billing services to
organizations with as few as 100 stations to large
multi-location companies exceeding 100,000 employees. "They
required capabilities for rating calls against contract usage
rates, accurate cost allocation to correct user department, and
real-time web-accessible billing with an interface to the
County's off-line billing system, as well as traffic, fraud and
analytical
reporting, among many others. MegaCall meets all
these rigorous challenges." Another major County requirement
was the provision of a real-time CDR (Call Detail Record)
collection system that would utilize the existing network as
well as interface to the County's inventory database eliminating
manual data entry and TelSoft was able to provide this
functionality through the MegaCall industry-standard offering.
MegaCall tracks telephone call activity generated by any type
and any number of PBXs from call record source to assignment of
accountability. It analyzes call activity for an entire
enterprise from a single web-enabled centralized system. All
information is collected in real-time and is immediately
available for viewing and reporting -- an essential support for
telecom expense management throughout the enterprise. These
comprehensive call accounting and telecom expense management
software solutions can be found on the web at
www.telsoft-solutions.com.
About the author:
Bruce Boyers is a freelance writer based in Los Angeles.
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