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10 Proven Strategies For Improving Your Telephone Results
Making prospecting calls in MLM for many is so difficult the majority never even make any! If you don’t pick up the phone and contact people your business will never grow because the telephone is the most important tool at your disposal. You...
How To ‘Cross-Sell’ And ‘Sell Up’ Over The Telephone
Call centres are a land of missed opportunities. Every call whether inbound or outbound is an opportunity to make a sale or to build a pipeline for a future sale. At the very least there is scope for selling a bigger quantity (selling up) or to...
Tejas Securities Group and Others Offer Insight on Why Telecommuting Doesn't Fit Every Business Model
Background of Telecommuting The term telecommuting was first termed by NASA scientist, Jack Nilles while working on satellite communication projects in 1973. Nilles had become tired of spending great lengths of time in Los Angeles traffic....
Telecom Audit Techniques: Observational and Personal Surveys
One of the most useful tools for helping you to conduct a successful audit of your telecommunications services is the "survey". Surveys come in two categories: 1)Observation Surveys 2) Surveys via Personal Interviews Each plays an important...
The 5 Most Common Local Telephone Billing Errors
After over 100 years of practice, telephone companies still cannot seem to get it right. In a study of clients over a five-year period, TelCon Associates found that 77.4% were incorrectly charged on one or more of their telecom bills. The bulk...
 
Los Angeles County's Tough Telecom Expense Management Standards Met

Call accounting and tracking system helps County with cost allocation

Los Angeles County's two-month search for a turnkey call accounting and tracking system to control telecom expenses in over 125 County locations ended in a contract with Telsoft Solutions to install MegaCall, a robust enterprise-level call-tracking system ideal for corporate telecom expense management. "The county of Los Angeles was seeking an in-house call accounting program to track and allocation costs for calls placed from numerous PBX and VoIP systems," said Don Simons, CEO of TelSoft, Inc., a California-based privately held corporation that provides call accounting and billing services to organizations with as few as 100 stations to large multi-location companies exceeding 100,000 employees. "They required capabilities for rating calls against contract usage rates, accurate cost allocation to correct user department, and real-time web-accessible billing with an interface to the County's off-line billing system, as well as traffic, fraud and analytical


reporting, among many others. MegaCall meets all these rigorous challenges." Another major County requirement was the provision of a real-time CDR (Call Detail Record) collection system that would utilize the existing network as well as interface to the County's inventory database eliminating manual data entry and TelSoft was able to provide this functionality through the MegaCall industry-standard offering. MegaCall tracks telephone call activity generated by any type and any number of PBXs from call record source to assignment of accountability. It analyzes call activity for an entire enterprise from a single web-enabled centralized system. All information is collected in real-time and is immediately available for viewing and reporting -- an essential support for telecom expense management throughout the enterprise. These comprehensive call accounting and telecom expense management software solutions can be found on the web at www.telsoft-solutions.com.

About the author:

Bruce Boyers is a freelance writer based in Los Angeles.

 

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Content Menu
  • 10 proven strategies for improving your telephone results

  • 25 proven strategies for improving your telephone results to build your mlm dowline

  • 3g mobile telephones the hunt for the killer application goes on

  • 7 steps to successful telecom audit preparation

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  • call accounting software puts telecom call detail record reporting in compliance with sarbanes oxley and hipaa legislation

  • changing careers to obtain the telecommuting lifestyle

  • changing how business answers their telephones

  • common courtesy isnt so common 10 telephone blunders in everyday business

  • companies implement their own call accounting solutions to ensure telecom billing accuracy

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  • decentralize the workforce telecommuting can provide a safe work environment

  • delivered directly to your inbox g3news is filled with the latest and greatest g3 news product info athlete updates and upcoming telemark events

  • effective meetings by phone part 1 how to plan a teleconference

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