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Common Courtesy Isn’t So Common – 10 Telephone Blunders In Everyday Business
As youngsters, many of us were taught basic telephone etiquette. These lessons taught us the basic components of conducting a phone conversation - politeness, attentiveness, respect, and common courtesy. Unfortunately, it seems these lessons have...
How To Get a Telecommuting Job
Many companies are beginning to see the value in hiring telecommuters. This is especially true of companies who are looking for sales persons. If you would like to telecommute (work from home), here are some of the things these companies are looking...
InvestorIdeas.com, InvestingInWireless.com New Profiled Featured Wireless Telecom Company: TelePlus Enterprises, a Wireless Specialty Retailer
InvestorIdeas.com, InvestingInWireless.com New Profiled Featured Wireless Telecom Company: TelePlus Enterprises, a Wireless Specialty Retailer
POINT ROBERTS, Wash., February 03, 2005 – www.InvestorIdeas.com is pleased to announce that...
September, 2004 - How to Take a Break from Leave Administration when Implementing a Telecommuting Model
Telecommuting is becoming a reality. Although Leave Administration is one of the simplest human resource tasks performed in a company, employees will realise that a paper based Leave Administration system is inefficient when a telecommuting...
So, You Think You Want to Be a Telecommuter?
Do you yearn for a more balanced life and a more flexible approach to work? Do you dream about productive workdays that don’t include the drain of time and energy devoted to commuting? Do you spend time in traffic (on the highway or sitting in an...
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Los Angeles County's Tough Telecom Expense Management Standards Met
Call accounting and tracking system helps County with cost
allocation
Los Angeles County's two-month search for a turnkey call
accounting and tracking system to control telecom expenses in
over 125 County locations ended in a contract with Telsoft
Solutions to install MegaCall, a robust enterprise-level
call-tracking system ideal for corporate telecom expense
management. "The county of Los Angeles was seeking an in-house
call accounting program to track and allocation costs for calls
placed from numerous PBX and VoIP systems," said Don Simons, CEO
of TelSoft, Inc., a California-based privately held corporation
that provides call accounting and billing services to
organizations with as few as 100 stations to large
multi-location companies exceeding 100,000 employees. "They
required capabilities for rating calls against contract usage
rates, accurate cost allocation to correct user department, and
real-time web-accessible billing with an interface to the
County's off-line billing system, as well as traffic, fraud and
analytical
reporting, among many others. MegaCall meets all
these rigorous challenges." Another major County requirement
was the provision of a real-time CDR (Call Detail Record)
collection system that would utilize the existing network as
well as interface to the County's inventory database eliminating
manual data entry and TelSoft was able to provide this
functionality through the MegaCall industry-standard offering.
MegaCall tracks telephone call activity generated by any type
and any number of PBXs from call record source to assignment of
accountability. It analyzes call activity for an entire
enterprise from a single web-enabled centralized system. All
information is collected in real-time and is immediately
available for viewing and reporting -- an essential support for
telecom expense management throughout the enterprise. These
comprehensive call accounting and telecom expense management
software solutions can be found on the web at
www.telsoft-solutions.com.
About the author:
Bruce Boyers is a freelance writer based in Los Angeles.
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