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Beware of telephone scams
Beware of telephone scams It’s illegal. It’s deceptive. It’s costly. But getting “slammed” (having your long-distance telephone carrier switched without your permission) is becoming an increasingly common occurrence. Three of every five people...

Companies Implement Their Own Call Accounting Solutions to Ensure Telecom-Billing Accuracy
According to their annual report available on their website, in the last fiscal year-ending, SBC spent over two-and-a-half billion dollars on advertising. Verizon's annual report shows just over two billion. Sprint, nearly a billion. AT&T (who...

Finding Hidden Telecom Savings on Customer Service Records (CSRs)
Every thorough telecom audit should include a careful study of the customer service records (CSRs) available through your Local Exchange Carrier. Routine analysis of your CSRs will undoubtedly result in thousands or even tens of thousands of dollars...

Telephone Technology
Today's technology can be very intimidating. Even the best technology is only as good as it's implementation. You need a qualified vendor to explain what "new" technologies are and how they can help your business. A good vendor can also help explain...

The Work-At-Home Dream: Telecommuting vs. the Home Based Business
Working from home isn't just a passing fad; it's a growing trend that gets stronger each year. Unfortunately, many people only have a vague notion of "working at home"; they've been flooded with "get rich quick" and "be your own boss!" ads and just...

 
Los Angeles County's Tough Telecom Expense Management Standards Met

Call accounting and tracking system helps County with cost allocation

Los Angeles County's two-month search for a turnkey call accounting and tracking system to control telecom expenses in over 125 County locations ended in a contract with Telsoft Solutions to install MegaCall, a robust enterprise-level call-tracking system ideal for corporate telecom expense management. "The county of Los Angeles was seeking an in-house call accounting program to track and allocation costs for calls placed from numerous PBX and VoIP systems," said Don Simons, CEO of TelSoft, Inc., a California-based privately held corporation that provides call accounting and billing services to organizations with as few as 100 stations to large multi-location companies exceeding 100,000 employees. "They required capabilities for rating calls against contract usage rates, accurate cost allocation to correct user department, and real-time web-accessible billing with an interface to the County's off-line billing system, as well as traffic, fraud and analytical


reporting, among many others. MegaCall meets all these rigorous challenges." Another major County requirement was the provision of a real-time CDR (Call Detail Record) collection system that would utilize the existing network as well as interface to the County's inventory database eliminating manual data entry and TelSoft was able to provide this functionality through the MegaCall industry-standard offering. MegaCall tracks telephone call activity generated by any type and any number of PBXs from call record source to assignment of accountability. It analyzes call activity for an entire enterprise from a single web-enabled centralized system. All information is collected in real-time and is immediately available for viewing and reporting -- an essential support for telecom expense management throughout the enterprise. These comprehensive call accounting and telecom expense management software solutions can be found on the web at www.telsoft-solutions.com.

About the author:

Bruce Boyers is a freelance writer based in Los Angeles.

 

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  • 10 proven strategies for improving your telephone results

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  • 3g mobile telephones the hunt for the killer application goes on

  • 7 steps to successful telecom audit preparation

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  • a case of coin telemarketing fraud heres what i shoulda done

  • beware of telephone scams

  • bring your business telecom technology up to date

  • buying a new telephone system

  • call accounting software puts telecom call detail record reporting in compliance with sarbanes oxley and hipaa legislation

  • changing careers to obtain the telecommuting lifestyle

  • changing how business answers their telephones

  • common courtesy isnt so common 10 telephone blunders in everyday business

  • companies implement their own call accounting solutions to ensure telecom billing accuracy

  • consumer advicehow to stop junk mail and unsolicited telephone calls

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