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Changing How Business Answers Their Telephones
We can learn a lot from the most successful airline of the past decade. Southwest Airlines. Imagine, of all the places to take a risk in shifting from extremely professional and serious, to casual and relaxed then the airline industry. Lives are at...
Consumer Advice
How to stop junk mail and unsolicited telephone calls
(NC)—Concerns about unwanted junk mail and telemarketing are common among Canadian consumers. According to information on Industry Canada's Consumer Information Gateway website The Canadian Marketing Association (CMA) offers a Do Not Mail/Do Not...
Increase Your Sales with Telemarketing Joint Ventures
Telemarketing is a fast and convenient way to build sales into
your business. It is rated as the #1 technique for converting
lists of names and numbers into paying customers, and may serve
as a platform from which you can develop a real rapport...
Tejas Securities Group and Others Offer Insight on Why Telecommuting Doesn't Fit Every Business Model
Background of Telecommuting
The term telecommuting was first termed by NASA scientist, Jack
Nilles while working on satellite communication projects in
1973. Nilles had become tired of spending great lengths of time
in Los Angeles traffic....
Telephone Courtesy Goes a Long Way
PERMISSION TO REPUBLISH: This article may be republished in newsletters and on web sites provided attribution is provided to the author, and it appears with the included copyright, resource box and live web site link. Email notice of intent to...
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So, You Think You Want to Be a Telecommuter?
Do you yearn for a more balanced life and a more flexible approach to work? Do you dream about productive workdays that don’t include the drain of time and energy devoted to commuting? Do you spend time in traffic (on the highway or sitting in an airplane seat) and wonder if there might not be a better way?
More than 25 million Americans have discovered a better way! Teleworking has become the work alternative of choice for ever-increasing millions of workers and managers. And the trend is projected to continue at an accelerated rate. It’s estimated that by 2004, at least 25% of American workers will telework during some portion of their workweek.
What are keys to success and productivity for the growing legions of teleworkers? It’s clear that teleworking is not for everyone. For those who thrive on plenty of interaction with co-workers or who associate the traditional workplace with the motivation necessary to work, teleworking presents some challenges. Teleworking is also not a viable childcare solution since mixing work with childcare typically leads to diminished results in both areas.
Teleworking is ideally suited for workers who are relatively independent, effective time managers, skilled in planning and organizing, self-motivated, highly disciplined, technically proficient and who have a strong performance record. Those workers who telework effectively—and those who want to—are likely to benefit from the following tips for teleworking success:
BE CERTAIN TELEWORKING IS RIGHT FOR YOU.
Learn what’s required in terms of personal traits, work style, job requirements, organizational systems support, home office environment and family support. Address areas of concern through planning, training, negotiation and agreement-setting discussions.
DESIGN A PRODUCTIVE—AND SAFE—HOME OFFICE.
Utilize an office layout that is conducive to the type of work you do and your individual work style. Be certain that your home office provides sufficient light, ventilation, and work surfaces, as well as separation from noise and other distractions. Ensure that your
electrical system supports your requirements, and avoid hazards such as excessive use of extension cords, the absence of power-surge protection and stacks of boxes and other clutter that block walkways.
AVOID BAD HABITS, DISTRACTIONS AND TIME WASTERS.
A myriad of temptations await the teleworker and threaten your productivity: socializing with neighbors, doing household chores, watching television, spending time with your family, making frequent trips to the refrigerator. Teleworkers must be committed to using time wisely and staying focused on the tasks at hand.
MAINTAIN A HEALTHY BALANCE.
Teleworking will not inherently provide a perfect work/life balance. If you were a workaholic before teleworking, chances are your workaholism will be just as bad (if not worse) after beginning to telework. Because the workplace is so close and always available, teleworkers must be especially disciplined about not overworking.
NEGOTIATE EXPECTATIONS AND AGREEMENTS.
Both with family members and with co-workers, disagreements can arise. Teleworkers should anticipate areas of potential conflict, set clear expectations and reach agreements before controversy occurs.
ESTABLISH A SOLID FOUNDATION OF TRUST AND A REPUTATION FOR RELIABILITY.
Remember that your boss, clients or colleagues may wonder if you’re really working when you telework. So, be sure your performance is beyond reproach. Strive to be known for your dependability and availability. Be prompt in returning calls, reply to e-mail quickly, use a mobile phone for greater accessibility and let people know the best ways to reach you right away.
About the Author
Debra A. Dinnocenzo is a dynamic speaker, author, trainer and expert in telework, virtual teams, and work-life balance. She is president of ALLearnatives and author of “101 Tips for Telecommuters.” Visit www.allearnatives.com to subscribe to the FREE e-newsletter, “WorkWisely,“ schedule a presentation, or obtain additional resources. To learn more about finding a telecommuting job, visit the ALLearnatives sponsored site, www.jobstelecommuting.com
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