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Customer Service - A Lost Art?
Is customer service a lost art? Before you answer that question, take a moment and think about the last few times you have gone shopping or out to dinner. Okay, now that you have really thought about it, is your answer any different?
Why is...
LEARN A SKILL THAT WILL LAST A LIFE TIME !!
I Urge you to STOP Right Where You are, and Read this entire Page Because it’s that important to your FINANCIAL WELL BEING AND SUCCESS!!!! WHY? DID YOU KNOW………………… You Could earn enough income in fees from 1 simple commercial financing...
Overcoming Small Business Networks Sales Objections
Do you need help overcoming sales objections?
Do you sell computer networks, or other IT-related products and services to small businesses?
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Phone Tips To Get Things Done: Professional Phone Skills
It happens all the time, you hear someone over the telephone and you make a generalization about the person you are speaking with. It may not be fair and it is akin to judging a book by its cover, but it's true nevertheless. Within 60 seconds,...
Understanding Ezine Publishing!
I can remember my first reaction to word "ezine". What is it? The word "ezine", (pronounced ee-zeen), is a shortened version of "electronic zine", which is a word used to describe short self-published "electronic magazines".
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Computer Consulting Profit Secrets
Do you own or manage a computer consulting company? Are you having trouble growing your computer consulting company’s profits?
If so, then you must learn how to focus on your computer consulting firm’s profit and bottom line.
In this article, we’ll look at 7 profit secrets and strategies you can use in your computer consulting business, to ensure that you are able to balance your clients’ small business IT needs against your own computer consulting company’s profitability challenges.
Origins of the Problem
While focusing on your computer consulting profits may sound simple enough at first glance, this business-focused discipline often eludes many a computer consulting firm.
This usually happens because many computer consulting business owners fall in love the technology gadgetry, and get seduced by seemingly attractive reseller channel programs, at the expense of their business’ profit.
At the end of the day however, your computer consulting company is a business... not a charity and not a hobby. And your computer consulting company must be run like a business.
Profit Secret #1: Show motivation with your small business computer consulting clients.
To avoid being labeled as just another clueless geek, you need to position your computer consulting services to be more in line with those of a virtual CIO for hire. So always be on the look out for new ways to enhance your clients' businesses... not just fix broken desktops and servers.
Profit Secret #2: Be dedicated to the task and relentless in your pursuit to improve the status quo.
Because it takes a lot of work to land the best computer consulting clients, you need to focus on lifetime customer value... not just one-shot-deal sales. So always remember that your proposed or recently implemented computer consulting technology solution isn't a one-shot deal. This kind of long-term vision and planning requires tremendous staying power and perseverance... which often escapes many computer consulting business owners.
Profit Secret #3: Don't be afraid to be creative with your client engagements.
Small business technology solutions often need to stay within relatively modest budgets. And your computer consulting solutions must work without the need for in-house IT staff. To satisfy these challenges, don't be afraid to think outside of the box when appropriate.
Profit Secret #4: Evaluate how your clients' systems, both paper- and computer-based, function today.
As part of your virtual CIO role, look at how these existing clients systems are meeting or not meeting present and future needs. Most of this work will be done during IT audits... another key computer consulting profit secret that can really help to separate you from the pack of mediocrity.
Profit Secret #5: Put yourself in your clients' shoes and think about what THEIR clients need from them.
Yes, as a computer consulting business owner, you need to have good people skills and a certain degree of empathy for your clients’ business
problems. But an even more advanced computer consulting business owner doesn’t just stop at understanding their clients’ business problems. The virtual CIO really digs in and learns about their clients’ customers’ business problems... one layer down on the value chain.
Profit Secret #6: Keep up with advances and new versions.
As virtual CIO for your computer consulting clients, your clients depend on your firm to advise them on what tools can better help their businesses grow. So while you can’t allow this R&D and training to consume and devour all of your scarce weekly schedule, you do need to stay a few steps ahead of your clients’ IT needs at all times.
Profit Secret #7: Summarize and share that information with your clients.
The essence of your R&D and training should focus on one major objective: will this new platform or tool add value to your computer consulting clients’ existing or future installations? And how you can best summarize this information, in layperson language that non-technical clients can understand?
The Bottom Line
Your computer consulting firm’s needs to be your client’s virtual IT department can often be at odds with your computer consulting firm’s need to be profitable. A big part of this problem happens because computer consulting business owners fall in love with technology, at the expense of their marketing and sales activities.
To make sure you don’t fall into this same strap, which can kill your computer consulting profits, don't go overboard with your training and R&D activities. Be sure to keep business development activities in your weekly schedule... EVERY week. If you want to keep your computer consulting profits as healthy as possible, make sure that you’re proactive in your marketing and sales activities... dig the well for computer consulting profits BEFORE you’re thirsty. And a great way to start is by listening to the profit-generating secrets at http://www.computer-consulting-101.com
About the Author
Joshua Feinberg is a 15-year veteran of small business computer consulting and has appeared in CRN, VARBusiness, Microsoft Direct Access, TechRepublic, American Express OPEN, Entrepreneur, Inc, SCORE, Small Business Computing, and USA Today. To get immediate online access to Joshua’s free proven strategies for growing your company’s profits, sign up now for the free training at http://www.computer-consulting-101.com
Copyright MMI-MMV, Computer-Consulting-101.com, All Worldwide Rights Reserved. {Attention Publishers: Live hyperlink in author resource box required for copyright compliance}
About the Author
Joshua Feinberg is a 15-year veteran of small business computer consulting and has appeared in CRN, VARBusiness, Microsoft Direct Access, TechRepublic, American Express OPEN, Entrepreneur, Inc, SCORE, Small Business Computing, and USA Today. To get immediate online access to Joshua’s free proven strategies for growing your company’s profits, sign up now for the free training at http://www.computer-consulting-101.com
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