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Delivering Fantastic Service!
Fantastic customer service is a friendly smile, it’s a warm greeting, it’s a caring attitude, it’s aimless small talk, it’s genuinely going the extra mile, it’s truly understanding the other person, it’s cheerful enthusiasm… Fantastic service is...
R² = EOC (Recruitment and Retention = Employer of Choice)
Copyright 2005 Rick Johnson
Problems with staffing and retention may not be due to bad hires or a low unemployment rate. In fact, they may be related to poor management insight by not recognizing your employees as a core competency in your...
Selling the Dr. Seuss Way
“I am Sam. Sam I am. Do you like green eggs and ham? Would you like them here or there? Would you like them in a box, would you like them with a fox?” I think most people have read this Dr. Seuss tale either as kids or to their children. What is...
Starting Own Business: The Four Main Ways
The idea of being your own boss and running your own business excites you. The reasons might be you want to make more money, have more free time, have more control over your life, work from home, spend more time with family, or simply get out of...
The Truth About Affiliate Programs
The Truth About Affiliate Programs © 2002 Elena Fawkner Affiliate programs are a brilliant idea. For the owner of the product, they're a way of recruiting a veritable army of salespeople to promote your product without having to pay them a...
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Leadership Lessons Learned The Hard Way, Part II
In "Leadership Lessons Learned the Hard Way, Part I," Marine First Sergeant Paul Berry’s after-action report on Operation Iraqi Freedom offered priceless advice for business owners and managers. In Part II, 1stSgt Berry reveals the close attention he pays to the well-being of the 200 enlisted Marines in his unit. We’ll see why looking after your people, coaching top performance, cutting through red tape, and letting savvy middle managers make the calls, are sound
business leadership practices and managerial common sense in anyone’s book.
Leadership
About the Author
Bill Willard has also been writing high-impact marketing and sales training primarily for the financial services industry for 30 years—but as Will Rogers put it: "Even if you're on the right track, you'll get run over if you just sit there.” Through interactive, Web-based "Do-While-Learning™" programs, enewsletters and straight-talking articles.
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