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Advertising DOs and DONTs
From early on in my online career I realised that the fastest way to internet riches was to find a marketing concept that brought me profits and plough as much as I could into that resource, thus building my business and capital as I went.
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How to Start A Profitable Home Based Business
In these days, it's becoming increasingly difficult to make ends meet with just one source of income. Thus, more and more people are investigating the possibilities of starting their own extra-income business. Most of these part-time endeavors...
New Tax Law Turns Small Biz Loophole Into A Crater!
President Bush just signed a new tax law that turns a small business loophole into a monstrous crater.
In case you were too busy over Memorial Day to notice, our beloved politicians just passed another tax bill designed to put more dollars in...
Re-evaluating The Purpose Of An E-Zine
With all of the push these days to publish an E-Zine as an online marketer, deciding whether to accept articles and paid advertising is becoming nothing more than a quick second thought. As E-Zines are increasingly turning into mere tools to...
The Demand for Business Security Cameras
Businesses with employees to monitor were the largest purchaser of security cameras prior to the 9/11 attacks in New York City. Up until that time all kinds of businesses were interested in protecting themselves from employee theft of valuable items...
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HostedSupport.com Removes Barriers for Small Business with Free Version of its Automated Customer Support Solution
HostedSupport.com, a leading provider of affordable automated
online customer support solutions for web businesses, today
announced ezSupport Lite, a free version of its automated
customer support solution for small-to-medium businesses with an
online presence. ezSupport Lite is a web-based hosted solution
that introduces business owners to the benefits of automated
customer support at no financial risk.
The reality that companies are facing is that consumers are
demanding more and higher levels of service from a business.
Business owners must be able to resolve customer issues quickly
and effectively and they are faced with large volumes of email
questions that are repetitive and can be easily answered. As the
volume of email grows, the time devoted to responding to these
repetitive questions hinders the ability to focus on the needs
of the business. ezSupport Lite addresses the growing
requirement for automated responses to repetitive email
questions by automatically answering 80 percent of incoming
questions.
"We deal with an alarming number of frustrated business owners
that are looking for a simple solution to their customer support
problem," said Steve Hartert, HostedSupport vice president of
marketing. "They need a solution that is fast, easy to implement
and low risk. The answer to that problem is ezSupport Lite; in
20 minutes they're up and running and one major pain-point of
their growing business is solved."
ezSupport Lite is a web-based hosted solution that requires only
a web browser and an Internet connection to use. A set up wizard
walks the user through the installation that takes less than 20
minutes to complete. ezSupport Lite provides the user with a
knowledgebase of 10 questions and answers that can be customized
based on the needs of their business, and the types of questions
they regularly receive, and maintains a complete customer
contact history.
To build the knowledgebase, the set up wizard asks a series of
questions, and the user provides the answers. This includes
topics such as exchange and refund policies, shipping
information and how to check an order's status. The user can
change the answers as often as needed.
When a customer sends an email, it is routed through the user's
ezSupport Lite knowledgebase. It's then analyzed by the
knowledgebase and the correct answer is instantly sent
back to
the customer. If the email cannot be answered, the user is
alerted and can personally provide a response.
"Our objective is to introduce customers to the advantages of an
automated customer support solution through the 'lite' version
of our product that is available to anyone for free," added
Hartert. "Our research shows that 80 percent of all emails are
answered automatically by our ezSupport products. For those that
need more features and functionality from their customer support
solution, an easy upgrade to the ezSupport and ezSupport Pro
versions of our products are available at any time."
New users to ezSupport Lite are given access to ezSupport Pro
for 30 days and then are given the option to continue using the
Pro version or to begin using ezSupport Lite for as long as they
want. ezSupport and ezSupport Pro are the upgraded versions of
HostedSupport.com's product, which feature unlimited questions
and answers, Live Chat (ezSupport Pro only) and a variety of
in-depth reports and charts.
ezSupport Lite can be accessed at www.hostedsupport.com.
ezSupport is available for $49.95 per user per month. ezSupport
Pro is also available and is priced at $79.95 per user per
month.
About HostedSupport.com HostedSupport.com is a leading provider
of affordable customer support automation for web businesses.
Its easy-to-use system can be set up in 20 minutes and
eliminates many of the support "pains" involved in answering and
tracking customer questions and problem tickets. Businesses
using HostedSupport.com's products automate most customer
support tasks while improving customer retention.
HostedSupport.com is headquartered in Los Angeles, California.
Its clients and partners include: eBay, PCMall, E! Online,
TicketWeb, NetMagazines.com, Salesnet, Yahoo! Search Marketing,
BrandMuscle, MyGolfBallStore, eBoz, Roving, Bravenet, and
ePublicEye.
About the author:
Steve Hartert has more than 20 years of marketing management
experience. His professional background includes running his own
marketing consulting firm, where he worked with clients such as
The Walt Disney Company, Blue Cross of CA, and ABC Television.
He recently served as the marketing director for an electronic
cash card project in Sydney, Australia. Steve has a BS in
Communications from California State Polytechnic University,
Pomona, and an
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United States Small Business Administration |
An electronic gateway of procurement information for and about small businesses. Search engine for contracting officers, marketing tool for small firms, ... |
www.sba.gov |
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SBA |
The Small Business Planner includes information and resources that will help you at any stage of the business lifecycle. ... |
www.sba.gov |
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Main Page - SmallBusiness.com - Small Business Resources |
Find Small Business plans, advice, tutorials about organization, corporations, entrepreneurship, and smallbusiness. |
www.smallbusiness.com |
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Yahoo! Small Business: Domain Names, Web Hosting, E-commerce ... |
Yahoo! Small Business provides products and services that enable you to establish and grow your business on the Internet. Services include domain name ... |
smallbusiness.yahoo.com |
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Small business advice business start up small business finance ... |
business start up small business finance start up advice. |
www.smallbusiness.co.uk |
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Smallbusiness.gov.au redirect to business.gov.au |
Business Entry Point - Helping small business in big ways. An Australian Government initiative. The content from this website has now been consolidated into ... |
www.smallbusiness.gov.au |
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Business & Small Business |
Online and print small business publication. Information to help start, grow or manage a small business. |
www.entrepreneur.com |
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Microsoft Small Business Center |
Your home for information about Microsoft's small-business products and services, tailored business advice, technology tools, and more. |
www.microsoft.com |
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The Small Business Advisor - advice for starting and operating a ... |
Advice and assistance for starting and operating a small or home based business. |
www.isquare.com |
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SCORE "Counselors to America's Small Business" |
A nonprofit association dedicated to encouraging the formation, growth, and success of small business nationwide through counseling and mentor programs. |
www.score.org |
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Small Business and Self-Employed One-Stop Resource |
IR-2006-2, January 3, 2006 - Temporary and proposed regulations will significantly reduce tax filing burden for nearly 950000 small business owners. ... |
www.irs.gov |
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Welcome to Small Business BC your business resource in British ... |
BC Business Services offers assistance and resources for those running or starting a business in British Columbia and Vancouver. |
www.smallbusinessbc.ca |
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Small Business Service | Home |
Provides information and advice to help small businesses realise their potential. |
www.sbs.gov.uk |
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NSW Small Business |
A site developed by the NSW Department of State and Regional Development for small businesses. Topics include management, resources, current issues and ... |
www.smallbiz.nsw.gov.au |
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Business Management & Advice: Small Business Resources & Information |
Looking for business management and advice? Our website includes small business resources and information that can help you. Visit the small business ... |
www.businessweek.com |
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Small Business Lawyer, Attorney, Law, Legal Help - FindLaw for ... |
Information and legal sites relevant to small business. |
smallbusiness.findlaw.com |
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Small Business Funding Opportunities (SBIR and STTR) |
Links to Small Business Funding Opportunities and SBIR / STTR Applications. |
grants.nih.gov |
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Microsoft bCentral Small Business Directory |
Directory categorized by industry with company business card feature. |
sbd.bcentral.com |
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Our site has moved! Please update your bookmarks! |
Facilitates the sharing and exchange of information among small business development centers, the small business administration and other business-oriented ... |
sbdcnet.utsa.edu |
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Small Business Development Corporation |
Our business information services provides guidance to improve business skills and knowledge on advice on starting, buying, selling and expanding a small ... |
www.sbdc.com.au |
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