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Are You SURE You Want To Start Your Own Business? Part Two of a Series
Why, exactly, do you want to go into business for yourself?
Is it because you cannot stand the thought of working for an uptight, demanding, and perfectly dreadful boss?
Is it because you cannot bear the thought of going through...
Lone Wolf -- Lead Wolf
Copyright 2005 Rick Johnson
Lone Wolf----Lead Wolf “The Evolution of Leadership”
Privately held companies range in size form very small “Mom & Pop” operations with revenue as low as $100,000 or less, to huge multi- million dollar...
Persistence is Tops
To take the online road to success is not, contrary to millions of internet and email ads, the short road traveled. There is enormous revenue potential through online channels, predicted to top $8 billion by 2005. We all would like our piece of...
Six Components Of A Good E-Commerce Site
Businesses, which are still sitting on sidelines and not doing business on the Internet, should think seriously about their position! If you are one of them, chances are there, that you have to pay dearly for your indecision as you might lose...
Succession Planning - 10 Vital Points for Business Success
Succession Planning isn't just about preparing for boardroom changes or grooming your son or daughter to take over when you want to retire. It's much more about how those managing others create seamless changeovers, preparing who you have, for...
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What Every Small Business Owner Should Know About Creating Ongoing Customer Relationships
If you were a customer on the telephone calling your place of business with a question or complaint and were ready to make big purchase, which of the following phrases by your employee would make you feel welcome and want to complete your transaction? Which would drive you away?
By the way, smart small business owners make this call annonymously to test the customer relationship managemnt style and effectiveness of their employees. It should not be used as a trick by which to fire erring employees but as a foundation upon which improvements can be made, both to the employee, and to the customer relationship management system.
Now, which of the follow would drive you away and which would invite you to want to do more business?
- I'm sorry. I didn't get that.
- I can't understand what you're trying to say.
- Yes, Mr. Jones, I'll be happy to do that for you.
- All right. I'll see what I can do about it.
- It will take a few minutes. Would you like me to call you back?
- Hold on. I'll be right with ya.
- Thank you for waiting. I have that information now.
- You're out of luck. We don't sell that any more.
- Would you spell your name, please?
- What did you say your name was?
- Thank you. I'll check for you.
- Okay. Let me see if I can find out about it from someone.
- I'm sorry. Mr. Smith is away from his desk. May I help you?
- He's still out to lunch. I don't know when he'll be back.
By now you can certainly see and feel the advantage that using positive phrases creates for your organization, your
customer, your organization, and yourself. Positive phrases cause positive outcomes for everyone involved.
When you're positive with your customers, they'll be positive with you. After all, isn't that what doing business is all about?
Be courteous and professional with others and watch the benefits fall into your lag. It's guaranteed.
Remember: When you maximize your potential, everyone wins. When you don't, we all lose.
Copyright © Etienne A. Gibbs, MSW, The Master Blog Builder, all rights reserved.
PERMISSION TO REPUBLISH: Although this article may be republished in newsletters and on web sites provided attribution is provided to the author, and it appears with the included copyright, resource box and live web site link, email notice of intent to publish is required. Mail to: execandgroup-consulting@yahoo.com
ABOUT THE AUTHOR
Etienne A. Gibbs, MSW, Customer Relationship Marketing Consultant, rapidly becoming known as The Master Blog Builder, helps individuals, organizations, and small businesses improve their customer relationship management. For more information email Etienne at execandgroup-consulting@yahoo.com or visit him at www.MasterBlogBuilder.com to sign up for his free Lesson to Be Learned weekly Tip Sheet.
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