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Are You SURE You Want To Start Your Own Business? Part Two of a Series
Why, exactly, do you want to go into business for yourself?
Is it because you cannot stand the thought of working for an uptight, demanding, and perfectly dreadful boss?
Is it because you cannot bear the thought of going through...
How to Network Your Way to Success
Successful people do not achieve success on their own, they surround themselves with a well-developed, sophisticated support network. In a world that grows more complex and more competitive each day, networking is necessary not only for survival...
Small Business Q & A: Choosing A Business That's Right For You
Q: I really want to start my own business, but I have no idea what business would be best suited for me. I'm also eager to get started, but I don't want to pick the wrong business just because I'm impatient. How should I go about deciding what...
Small-Cap Stocks: The Beginning Of The Journey
When an individual investor wants to roll up his sleeves and do some research in the pursuit of the next big winner in the stock market, the place many start is in the small cap sector.
As with the other capitulation sizes (capitalization is a...
What Is Drop Shipping? The Perfect Solution
Drop shipping one of the greatest business innovations since products. Seriously, don't laugh! I'm not joking! With what other service can you use another company's products, their warehouse, their shipping department, and have them provide...
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What Every Small Business Owner Should Know About Creating Ongoing Customer Relationships
If you were a customer on the telephone calling your place of business with a question or complaint and were ready to make big purchase, which of the following phrases by your employee would make you feel welcome and want to complete your transaction? Which would drive you away?
By the way, smart small business owners make this call annonymously to test the customer relationship managemnt style and effectiveness of their employees. It should not be used as a trick by which to fire erring employees but as a foundation upon which improvements can be made, both to the employee, and to the customer relationship management system.
Now, which of the follow would drive you away and which would invite you to want to do more business?
- I'm sorry. I didn't get that.
- I can't understand what you're trying to say.
- Yes, Mr. Jones, I'll be happy to do that for you.
- All right. I'll see what I can do about it.
- It will take a few minutes. Would you like me to call you back?
- Hold on. I'll be right with ya.
- Thank you for waiting. I have that information now.
- You're out of luck. We don't sell that any more.
- Would you spell your name, please?
- What did you say your name was?
- Thank you. I'll check for you.
- Okay. Let me see if I can find out about it from someone.
- I'm sorry. Mr. Smith is away from his desk. May I help you?
- He's still out to lunch. I don't know when he'll be back.
By now you can certainly see and feel the advantage that using positive phrases creates for your organization, your
customer, your organization, and yourself. Positive phrases cause positive outcomes for everyone involved.
When you're positive with your customers, they'll be positive with you. After all, isn't that what doing business is all about?
Be courteous and professional with others and watch the benefits fall into your lag. It's guaranteed.
Remember: When you maximize your potential, everyone wins. When you don't, we all lose.
Copyright © Etienne A. Gibbs, MSW, The Master Blog Builder, all rights reserved.
PERMISSION TO REPUBLISH: Although this article may be republished in newsletters and on web sites provided attribution is provided to the author, and it appears with the included copyright, resource box and live web site link, email notice of intent to publish is required. Mail to: execandgroup-consulting@yahoo.com
ABOUT THE AUTHOR
Etienne A. Gibbs, MSW, Customer Relationship Marketing Consultant, rapidly becoming known as The Master Blog Builder, helps individuals, organizations, and small businesses improve their customer relationship management. For more information email Etienne at execandgroup-consulting@yahoo.com or visit him at www.MasterBlogBuilder.com to sign up for his free Lesson to Be Learned weekly Tip Sheet.
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