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2Much.net Bounces Back From Near Disaster in Third Party Billing Bust
Montreal, Quebec (January 27, 2004) – 2Much Internet Services, the company responsible for last year’s surprise entry in high-end video-audio streaming and billing software, LiveCamNetwork 1.9, was forced to a standstill over the weekend of January...
CD/DVD Master Preparation Tips
“CD/DVD Master” is the disc you provide to your CD/DVD vendor for replication or duplication of that media. Here are some helpful tips for creating a high quality master: ·Always use high quality media. All media is not the same. Do your research...
Did you forget your own name?
(Note to editor: Thanks for taking the time to review this!) Begin Article ======================================= This article may be freely distributed provided the author bio is included in its entirety. ======================================= ...
Those Annoying Spam Emails
Commonly referred to as spam, unsolicited commercial email is becoming a big problem today. If you’ve ever had your email address on a spam list, then you know how annoying it is to have to wade through dozens of advertisements to get to the mail...
Web Standards
The internet, believe it or not, is a fiendishly complicated system. With millions of different entities, all with their own agenda, it is nothing short of a small miracle that they all play nicely together. So how is it all held together and who...
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Benefits of Integrating Online Chat Software with CRM
Customer Relationship Management (CRM) is a strategy and processes used to learn more about customers' needs and behaviors in order to develop stronger relationships with them. CRM applications are traditionally developed as client-server software. The proliferation of the Internet and the Web has fueled the rapid growth of Web-based CRM or online CRM applications. Web CRM systems are widely deployed for Web based call center, contact management, trouble ticket, personal information manager and scheduling. As more and more corporations use chat software to provide quality customer support, many CRM vendors have built chat functionality into new generation of Web-based CRM systems.
The first generation of text-based online chat software was developed years before the World Wide Web (WWW) gained its popularity. The new generation of Web-based chat software is much more user-friendly and is powered with audio and video chat.
There're many benefits to integrate chat software into CRM systems.
1. Many customers have experience in using chat software
New technology is often challenged by user acceptance. Fortunately, online chat has been widely accepted by average Internet users. It is estimated that tens of million of Internet users login to online chat rooms regularly. In free adult chat rooms or free teen chat rooms
target=new>http://www.chatjungle.com/teen-chat.html, people talk about anything under the sun - love, pets, music and games.
2. One customer service representative is able to support multiple customers at the same time.
It is common to wait 30 minutes or even more before a customer can talk to a support representative. With chat software, customers have a better chance of instant access to a service representative. One support team member may be able to chat with a few customers at the same time.
3. Chat software can automatically log a support chat session
Call center software is capable of recording support conversations. However, it requires extra cost to convert audio recordings to digital information that a computer can understand and extract valuable information from. Chat software, on the other hand, can be easily configured to automatically log a support chat session.
About The Author
Bruce Zhang has over 10 years experiences in developing and implementing ecommerce and ebusiness systems in various industries. His latest research interests include ERP failures http://www.sysoptima.com/erp/causes_of_erp_failures.php and ERP benefits http://www.sysoptima.com/erp/erp_benefits.php.
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