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How To Choose Accounting Software
Choosing accounting software can be confusing. The fact is you
are looking for accounting software because accounting is a
complex matter that you'd like to simplify. Choosing the right
accounting software will help you simplify your finances,...
New Internet Users Beware...
The internet can be a confusing place for any new subscriber to the world wide web. Far from being a warm welcome, the internet can often seem daunting and full of hidden horrors. In addition to having to learn a wide range of applications and...
Strong Passwords
Strong passwords are your first step in securing your systems. If a password can be easily guessed or compromised using a simple dictionary attack, your systems will be vulnerable to hackers, worms, Trojans, and viruses. Trojan, virus, and worm...
Web Statistics
Web Statistics By Clare Lawrence 15th August 2004 Web statistics are a vital part of promoting your website. On the Internet it’s very easy to spend dollars on advertising and pay per click and be disappointed with the results. By using web...
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Benefits of Integrating Online Chat Software with CRM
Customer Relationship Management (CRM) is a strategy and processes used to learn more about customers' needs and behaviors in order to develop stronger relationships with them. CRM applications are traditionally developed as client-server software. The proliferation of the Internet and the Web has fueled the rapid growth of Web-based CRM or online CRM applications. Web CRM systems are widely deployed for Web based call center, contact management, trouble ticket, personal information manager and scheduling. As more and more corporations use chat software to provide quality customer support, many CRM vendors have built chat functionality into new generation of Web-based CRM systems.
The first generation of text-based online chat software was developed years before the World Wide Web (WWW) gained its popularity. The new generation of Web-based chat software is much more user-friendly and is powered with audio and video chat.
There're many benefits to integrate chat software into CRM systems.
1. Many customers have experience in using chat software
New technology is often challenged by user acceptance. Fortunately, online chat has been widely accepted by average Internet users. It is estimated that tens of million of Internet users login to online chat rooms regularly. In free adult chat rooms or free teen chat rooms
target=new>http://www.chatjungle.com/teen-chat.html, people talk about anything under the sun - love, pets, music and games.
2. One customer service representative is able to support multiple customers at the same time.
It is common to wait 30 minutes or even more before a customer can talk to a support representative. With chat software, customers have a better chance of instant access to a service representative. One support team member may be able to chat with a few customers at the same time.
3. Chat software can automatically log a support chat session
Call center software is capable of recording support conversations. However, it requires extra cost to convert audio recordings to digital information that a computer can understand and extract valuable information from. Chat software, on the other hand, can be easily configured to automatically log a support chat session.
About The Author
Bruce Zhang has over 10 years experiences in developing and implementing ecommerce and ebusiness systems in various industries. His latest research interests include ERP failures http://www.sysoptima.com/erp/causes_of_erp_failures.php and ERP benefits http://www.sysoptima.com/erp/erp_benefits.php.
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