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10 Helpful Tips For Running A Profitable Web Site
1. Address your targeted audience on your business site. Example: "Welcome Internet Marketers". If you have more than one, address them all. 2. Make sure your content and graphics are relevant to your web site's theme. You wouldn't want to use a...
Declarative Programming - Strategies for Solving Software Problems
Many software and hardware producers take pride in the exponential pace of technology change, but for users and consumers of their products and services the rapid technological obsolescence often means increased costs, frustrations, and unfulfilled...
Get Started in Game Creation
I�ve always loved video games, ever since I first played them on a friend�s computer in the afternoon after elementary school. There�s something almost magical about the fact that we can move images around and interact with virtual worlds, a living...
Online Reservation Software - Online Event Bookings
Travel agencies rely on online reservation software to handle
large volume bookings for large events such as conferences,
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Special Report: How to Stop Spam
Special Report: How to Stop Spam By Gary E. Cain Author www.dollarsforever.com I imagine you have seen, heard about, or already know what spam is. But just in case you don�t, it is unsolicited and unwanted emails that arrive in your email inbox...
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Benefits of Integrating Online Chat Software with CRM
Customer Relationship Management (CRM) is a strategy and processes used to learn more about customers' needs and behaviors in order to develop stronger relationships with them. CRM applications are traditionally developed as client-server software. The proliferation of the Internet and the Web has fueled the rapid growth of Web-based CRM or online CRM applications. Web CRM systems are widely deployed for Web based call center, contact management, trouble ticket, personal information manager and scheduling. As more and more corporations use chat software to provide quality customer support, many CRM vendors have built chat functionality into new generation of Web-based CRM systems.
The first generation of text-based online chat software was developed years before the World Wide Web (WWW) gained its popularity. The new generation of Web-based chat software is much more user-friendly and is powered with audio and video chat.
There're many benefits to integrate chat software into CRM systems.
1. Many customers have experience in using chat software
New technology is often challenged by user acceptance. Fortunately, online chat has been widely accepted by average Internet users. It is estimated that tens of million of Internet users login to online chat rooms regularly. In free adult chat rooms or free teen chat rooms
target=new>http://www.chatjungle.com/teen-chat.html, people talk about anything under the sun - love, pets, music and games.
2. One customer service representative is able to support multiple customers at the same time.
It is common to wait 30 minutes or even more before a customer can talk to a support representative. With chat software, customers have a better chance of instant access to a service representative. One support team member may be able to chat with a few customers at the same time.
3. Chat software can automatically log a support chat session
Call center software is capable of recording support conversations. However, it requires extra cost to convert audio recordings to digital information that a computer can understand and extract valuable information from. Chat software, on the other hand, can be easily configured to automatically log a support chat session.
About The Author
Bruce Zhang has over 10 years experiences in developing and implementing ecommerce and ebusiness systems in various industries. His latest research interests include ERP failures http://www.sysoptima.com/erp/causes_of_erp_failures.php and ERP benefits http://www.sysoptima.com/erp/erp_benefits.php.
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