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5 Zero-Cost Spam Prevention Tools For All Situations!
Anyone who uses email knows what Spam is!
It's annoying and time consuming to wade through volumes of fraud, con and obscene emails to filter out the really important ones. And I am sure you are affected by this menace in some form or other....
Cure for "Illegal Operations" Sydrome
"You have performed an ILLEGAL OPERATION, the program will be shut down!" But I didn't do anything! Really, I was just sitting here. :-( You did update Windows, right? And have the current drivers for all of your other hardware and software,...
Freight Software
Freight Software
Freight Software is a broad term. Large shippers and carriers
began developing freight software in the 1960's when mainframe
computers became more widely available and affordable. Large LTL
carriers such as Roadway Express...
Know How Domain Name Servers Work
Domain name Servers Domain name Servers (DNS) are an important but invisible part of the internet, and form one of the largest databases on it. Each machine on an internet is assigned a unique address, called an IP address, which is 32 bit number...
Ten Things I Learned the Hard Way: A Guide to Building Software
Somewhere in the mid 90's, my company, Brook Group, underwent rapid growth as it converted from being an advertising and design firm to a web services firm. We were running 3 shifts at the time and we only had one manager: me. Coming from a design...
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Benefits of Integrating Online Chat Software with CRM
Customer Relationship Management (CRM) is a strategy and processes used to learn more about customers' needs and behaviors in order to develop stronger relationships with them. CRM applications are traditionally developed as client-server software. The proliferation of the Internet and the Web has fueled the rapid growth of Web-based CRM or online CRM applications. Web CRM systems are widely deployed for Web based call center, contact management, trouble ticket, personal information manager and scheduling. As more and more corporations use chat software to provide quality customer support, many CRM vendors have built chat functionality into new generation of Web-based CRM systems.
The first generation of text-based online chat software was developed years before the World Wide Web (WWW) gained its popularity. The new generation of Web-based chat software is much more user-friendly and is powered with audio and video chat.
There're many benefits to integrate chat software into CRM systems.
1. Many customers have experience in using chat software
New technology is often challenged by user acceptance. Fortunately, online chat has been widely accepted by average Internet users. It is estimated that tens of million of Internet users login to online chat rooms regularly. In free adult chat rooms or free teen chat rooms
target=new>http://www.chatjungle.com/teen-chat.html, people talk about anything under the sun - love, pets, music and games.
2. One customer service representative is able to support multiple customers at the same time.
It is common to wait 30 minutes or even more before a customer can talk to a support representative. With chat software, customers have a better chance of instant access to a service representative. One support team member may be able to chat with a few customers at the same time.
3. Chat software can automatically log a support chat session
Call center software is capable of recording support conversations. However, it requires extra cost to convert audio recordings to digital information that a computer can understand and extract valuable information from. Chat software, on the other hand, can be easily configured to automatically log a support chat session.
About The Author
Bruce Zhang has over 10 years experiences in developing and implementing ecommerce and ebusiness systems in various industries. His latest research interests include ERP failures http://www.sysoptima.com/erp/causes_of_erp_failures.php and ERP benefits http://www.sysoptima.com/erp/erp_benefits.php.
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